The document provides study notes for an English lesson about job interviews in the tourism and hospitality industry. It includes a hypothetical job interview scenario between a hotel manager and applicant. It also provides examples of common questions asked in interviews and recommended responses dealing with safety, customer service issues, and work approach. Additionally, it lists vocabulary related to employment and exercises practicing interview responses and vocabulary.
This document provides study notes and exercises for an English lesson about being at a festival. It includes:
- A short story about characters Jack, Mona, and Leo at a Lantern Festival where Jack goes missing and Mona worries.
- Examples of responding to compliments politely.
- A list of irregular verbs in present and past tense to practice.
- Vocabulary words to look up related to festivals, people, and manners.
- Exercises filling in irregular verb conjugations and practicing a chant. The purpose is to learn English for tourism and hospitality situations.
This document provides sample dialogues and expressions for checking guests out of a hotel. It includes model conversations for explaining charges on invoices, such as extra costs for phone calls. Phrases are provided for saying goodbye to guests and wishing them a safe trip. Exercises practice using key vocabulary terms and reciting check-out expressions and closures.
Leo, the receptionist, discusses upcoming tours with guests Jack and Mona. The document provides examples of using present tense to describe future events like tours and festivals. It also lists promotional adjectives like "affordable", "exciting", and "wonderful" that can be used to describe things or events. Exercises at the end have the students practice rearranging sentences about tour times and using adjectives to promote a museum, parade, and city tour.
This document provides a lesson plan on taking a ferry tour for tourism and hospitality students. It includes:
- A short story about a receptionist named Leo taking guests Jack and Mona on a ferry.
- Sample dialogues for asking for repetition and addressing mistakes in conversations.
- Vocabulary related to health and safety procedures at hotels, such as bomb threats, earthquakes, and first aid.
- Exercises practicing key vocabulary, sample conversations, and a chant about saying sorry and traditional food.
The document provides study notes for an English lesson about job interviews in the tourism and hospitality industry. It includes a hypothetical job interview scenario between a hotel manager and applicant. It also provides examples of common questions asked in interviews and recommended responses dealing with safety, customer service issues, and work approach. Additionally, it lists vocabulary related to employment and exercises practicing interview responses and vocabulary.
This document provides study notes and exercises for an English lesson about being at a festival. It includes:
- A short story about characters Jack, Mona, and Leo at a Lantern Festival where Jack goes missing and Mona worries.
- Examples of responding to compliments politely.
- A list of irregular verbs in present and past tense to practice.
- Vocabulary words to look up related to festivals, people, and manners.
- Exercises filling in irregular verb conjugations and practicing a chant. The purpose is to learn English for tourism and hospitality situations.
This document provides sample dialogues and expressions for checking guests out of a hotel. It includes model conversations for explaining charges on invoices, such as extra costs for phone calls. Phrases are provided for saying goodbye to guests and wishing them a safe trip. Exercises practice using key vocabulary terms and reciting check-out expressions and closures.
Leo, the receptionist, discusses upcoming tours with guests Jack and Mona. The document provides examples of using present tense to describe future events like tours and festivals. It also lists promotional adjectives like "affordable", "exciting", and "wonderful" that can be used to describe things or events. Exercises at the end have the students practice rearranging sentences about tour times and using adjectives to promote a museum, parade, and city tour.
This document provides a lesson plan on taking a ferry tour for tourism and hospitality students. It includes:
- A short story about a receptionist named Leo taking guests Jack and Mona on a ferry.
- Sample dialogues for asking for repetition and addressing mistakes in conversations.
- Vocabulary related to health and safety procedures at hotels, such as bomb threats, earthquakes, and first aid.
- Exercises practicing key vocabulary, sample conversations, and a chant about saying sorry and traditional food.
Leo takes guests Jack and Mona on a ferry ride. The document provides language examples for receptionists to use when asking guests if they need anything or are comfortable, and for indicating sights of interest to guests. It includes exercises to practice relevant vocabulary, form sentences from scrambled words, and recite a chant.
The document provides study notes and exercises for an English lesson on making recommendations for tourism and hospitality. It includes sample dialogs where a receptionist recommends popular dishes at a restaurant to guests. Descriptions are given for dishes like crispy fish, garlic chicken, stir fry, and steamed vegetables. Grammar points cover using the adverbs "quite" and "very" to modify adjectives when describing food. Exercises practice matching descriptions to dishes, writing sentences using given words, and reciting a chant about whether a dish is hot or not.
This document provides study notes for an English lesson about tourism and hospitality. It introduces characters for a story about a tour guide and defines common hospitality jobs like chefs, waiters, and receptionists. It also covers question tags in English grammar and provides exercises to practice vocabulary and question tags. The exercises include matching hospitality jobs to their descriptions, completing question tags, and reciting a chant.
A tourism information office promotes travel to a destination country through advertising and promotions. The director, Mr. Carter, oversees a large staff that performs various roles like working with travel agents, media outlets, airlines and hotels. The public relations department aims to build a positive image of the country among people in origin countries by distributing press releases and advertisements. Employees must be fluent in English to effectively promote tourism. The office also provides assistance to tourists and helps connect local businesses with foreign opportunities.
The document provides study notes for an English lesson about job interviews for tourism and hospitality positions. It includes sample interview questions and answers focusing on describing strengths and weaknesses. Vocabulary related to job interviews is defined. Exercises are included to practice rewriting interview questions, filling in words related to job interviews, and reciting a chant about work experience and references.
Huong dan check trung la味p, a味o van - KTTL.pptxNguyen Ngoc Son
油
eft_toanvan_24.pdf
1. 1
Bi 24: Th畛 T畛c Tr畉 Ph嘆ng - s畛a l畉m l畉n trong ho叩 董n; t畉m bi畛t kh叩ch
Transcript
Qu畛nh Li棚n v ton Ban Ti畉ng Vi畛t, i c Ch但u, xin th但n cho qu鱈 b畉n.
Trong Bi H畛c 23, c叩c b畉n 達 h畛c c叩ch n坦i l畛ch s畛 khi h畛i xem ai l ng動畛i s畉 tr畉 ti畛n h坦a 董n, c滴ng nh動 ph畉i
di畛n t畉 nh動 th畉 no khi gi畉i th鱈ch nh畛ng kho畉n ti畛n tr棚n h坦a 董n. Trong bi ny, c叩c b畉n s畉 t狸m hi畛u th棚m
c叩ch di畛n 畉t n畉u nh動 c叩c b畉n mu畛n s畛a l畉i l畉m l畉n no 坦 tr棚n h坦a 董n, c滴ng nh動 cho t畉m bi畛t kh叩ch nh動
th畉 no. B但y gi畛, xin c叩c b畉n l畉ng nghe nh畛ng t畛 ng畛 v c畛m t畛 m畛i trong khi ti畉p t畛c theo d探i cu畛c 畛i tho畉i
v畛 畛 ti Th畛 T畛c Tr畉 Ph嘆ng.
Bi H畛c 24: Th畛 T畛c Tr畉 Ph嘆ng (ti畉p theo)
Lesson 24: Checking Out
Jack: Leo, I have a query. This amount, under newspapers.
Leo: Ah yes. I see the problem. You've been charged for the local newspaper.
Jack: But Leo, I never ordered a local paper. I can't read Vietnamese you see.
Leo: You're quite right. I'm terribly sorry about that. I'll fix it right away there,
problem fixed.
Jack: Thanks.
B但y gi畛, m畛i c叩c b畉n nghe l畉i cu畛c 畛i tho畉i b畉ng c畉 ti畉ng Anh l畉n ti畉ng Vi畛t.
Jack: Leo, I have a query. This amount, under newspapers.
(Anh Leo, t担i c坦 th畉c m畉c ny. S畛 ti畛n ghi trong c畛t b叩o ch鱈 但y ny.)
Leo: Ah yes. I see the problem. You've been charged for the local newspaper.
( ph畉i r畛i. T担i th畉y v畉n 畛 r畛i. ng ph畉i tr畉 ti畛n b叩o 畛a ph動董ng 担ng 畉.)
Jack: But Leo, I never ordered a local paper. I can't read Vietnamese you see.
(Nh動ng m anh Leo ny, t担i c坦 bao gi畛 h畛i mua b叩o 畛a ph動董ng 但u. Anh
th畉y 畉y, t担i 但u c坦 畛c 動畛c ti畉ng Vi畛t.)
Leo: You're quite right. I'm terribly sorry about that. I'll fix it right away There,
problem fixed.
(ng n坦i ph畉i. T担i xin l畛i. T担i s畉 s畛a l畉i b但y gi畛. 畉y nh叩, s畛a l畉i r畛i 畉y.)
Jack: Thanks.
(C叩m 董n anh.)
2. 2
Tr動畛c 但y, ch炭ng ta 達 h畛c c叩ch gi畉i th鱈ch h坦a 董n trong nh hng. Tuy nhi棚n, ch炭ng ta h達y th畛 担n l畉i m畛t l叩t
v h畛c th棚m m畛t s畛 c但u n坦i th担ng d畛ng nh辿. M畛i c叩c b畉n nghe nh畛ng c但u sau 但y.
Leo: Ah yes. I see the problem. You've been charged for the local newspaper.
畛 但y, anh Leo th畉y ngay s畛 l畉m l畉n. Kh叩ch s畉n 嘆i h畛i 担ng Jack ph畉i tr畉 ti畛n b叩o 畛a ph動董ng. Th畉 nh動ng,
担ng Jack c坦 bao gi畛 畉t mua b叩o 畛a ph動董ng 但u. B畛i v狸 担ng kh担ng 畛c 動畛c ti畉ng Vi畛t. Anh Leo 達 d湛ng
c但u n坦i I see the problem, T担i th畉y v畉n 畛 r畛i, v You've been charged for ng ph畉i tr畉 ti畛n. Tr動畛c 坦, khi c担
Mona th畉c m畉c v畛 h坦a 董n c畛a m狸nh, anh Leo 達 gi畉i th鱈ch qua c畛m t畛 That's for nh動 trong c但u That's for
the dry cleaning, 坦 l ti畛n h畉p qu畉n 叩o. No ch炭ng ta h達y th畛c t畉p nh辿. M畛i c叩c b畉n nghe v l畉p l畉i.
I see the problem.
I see the problem.
You've been charged for the newspaper.
That's for the newspaper.
You've been charged for the dry cleaning.
That's for the dry cleaning.
B但y gi畛, ch炭ng ta h達y xem anh Leo n坦i nh動 th畉 no khi anh nh畉n l畛i th棚m l畉n n畛a, v cho kh叩ch bi畉t, anh s畉
s畛a l畉i sai s坦t 坦. M畛i c叩c b畉n nghe l畉i m畉y c但u sau 但y.
Leo: You're quite right.
(ng n坦i ph畉i.)
Leo: I'm terribly sorry about that.
(T担i thnh th畉t xin l畛i v畛 chuy畛n ny.)
Leo: I'll fix it right away.
(T担i s畉 s畛a l畉i b但y gi畛.)
Leo: There, problem fixed.
(畉y nh叩, s畛a l畉i r畛i 畉y.)
Trong Bi H畛c 7, ch炭ng ta 達 th畉o lu畉n v畛 c叩ch xin l畛i, v狸 th畉 ch炭ng ta kh担ng c畉n ph畉i gi畉i th鱈ch di d嘆ng
th棚m n畛a. Th畉 nh動ng, c畉n ph畉i nh畉c l畉i 畛 但y l, xin l畛i v畛 m畛t l畛i l畉m no 坦 kh担ng c坦 ngh挑a l ch炭ng ta
nh畉n l畛i: 炭ng ra, 但y ch畛 l m畛t c叩ch nh狸n nh畉n r畉ng, kh叩ch hng 達 b畛 phi畛n h. C坦 th畉 th担i. V畉y ch炭ng ta
h達y th畛 t畉p n坦i nh畛ng c但u sau 但y. M畛i c叩c b畉n nghe v l畉p l畉i.
You're quite right.
I'm terribly sorry about that.
I'll fix it right away.
There, problem fixed.
B但y gi畛, m畛i c叩c b畉n nghe cu畛c 畛i tho畉i t畛 畉u 畉n gi畛, v l畉p l畉i t畛ng c但u n坦i c畛a anh Leo.
Jack: Leo, I have a query. This amount, under newspapers.
3. 3
Leo: Ah yes. I see the problem. You've been charged for the local newspaper.
Jack But Leo, I never ordered a local paper. I can't read Vietnamese you see.
Leo: You're quite right. I'm terribly sorry about that. I'll fix it right away. There,
problem fixed.
Jack: Thanks.
Qu鱈 b畉n ang theo d探i bi H畛c Ti畉ng Anh Cho Ngnh Du L畛ch c畛a i c Ch但u.
Bi H畛c 24: Th畛 T畛c Tr畉 Ph嘆ng
Lesson 24: Checking Out
Xin c叩c b畉n l畉ng nghe c叩c t畛 ng畛 v c畛m t畛 m畛i trong khi ti畉p t畛c theo d探i cu畛c 畛i tho畉i.
Leo: Now, Ms. White, if you'll just sign here. Will you be requiring a taxi?
Jack: It's fine, Leo. We'll get one outside.
Leo: Well, I hope you've enjoyed your stay.
Jack: Thanks, Leo. Here's my card. When you come to study in Melbourne, you're
welcome to call. We'll show you some of the tourist sights.
Leo: That's a very kind offer, Jack. I might do that.
Jack: Thanks for everything. Bye.
Leo: Goodbye Jack. Enjoy your trip.
Mona: Leo, there is one other thing.
Leo: Yes?
Mona: Thanks for all your help.
Leo: It was my pleasure. Goodbye, Ms. White. Have a pleasant trip.
Sau 但y, m畛i c叩c b畉n nghe l畉i ph畉n 畛i tho畉i v畛a r畛i b畉ng c畉 ti畉ng Anh l畉n ti畉ng Vi畛t.
Leo: Now, Ms. White, if you'll just sign here. Will you be requiring a taxi?
(C担 White, b但y gi畛 xin c担 k箪 vo 但y. Qu鱈 kh叩ch c坦 c畉n g畛i t畉c xi kh担ng?)
Jack: It's fine, Leo. We'll get one outside.
(動畛c r畛i, anh Leo, ch炭ng t担i s畉 坦n t畉c xi b棚n ngoi kh叩ch s畉n.)
Leo: Well, I hope you've enjoyed your stay
(V但ng, t担i hy v畛ng l, qu鱈 kh叩ch hi l嘆ng trong th畛i gian 畛 但y.)
4. 4
Jack: Thanks, Leo. Here's my card. When you come to study in Melbourne, you're
welcome to call. We'll show you some of the tourist sights.
(C叩m 董n anh Leo. Danh thi畉p c畛a t担i 但y ny. Khi anh t畛i h畛c t畉i
Melbourne, anh c畛 vi畛c g畛i ch炭ng t担i. Ch炭ng t担i s畉 動a anh i ng畉m c畉nh
畛 m畛t s畛 n董i.)
Leo: That's a very kind offer, Jack. I might do that.
(Th動a 担ng, 担ng t畛 t畉 qu叩. T担i c坦 l畉 s畉 g畛i 担ng 坦.)
Jack: Thanks for everything. Bye.
(C叩m 董n anh v畛 t畉t c畉 nh畛ng g狸 anh 達 lm cho ch炭ng t担i. Xin t畉m bi畛t.)
Leo: Goodbye Jack. Enjoy your trip.
(T畉m bi畛t, 担ng Jack nh辿. Mong 担ng c坦 m畛t chuy畉n i vui v畉.)
Mona: Leo, there is one other thing.
( anh Leo, c嘆n chuy畛n ny n畛a.)
Leo: Yes?
(D畉?)
Mona: Thanks for all your help.
(C叩m 董n anh v畛 t畉t c畉 nh畛ng g狸 anh 達 lm 畛 gi炭p t担i.)
Leo: It was my pleasure. Goodbye, Ms. White. Have a pleasant trip.
(Kh担ng c坦 chi. T畉m bi畛t, c担 White. Ch炭c c担 i vui v畉.)
Th畉 l c叩c b畉n 達 bi畉t ph畉i n坦i lm sao khi kh叩ch l棚n 動畛ng. M畛i c叩c b畉n nghe l畉i nh辿.
Leo: I hope you've enjoyed your stay.
Enjoy your trip.
Have a pleasant trip.
N畉u bi畉t kh叩ch l棚n 動畛ng v畛 nh, c叩c b畉n n棚n ch炭c h畛 tr畛 v畛 b狸nh y棚n v担 s畛 qua c但u n坦i: 'Have a safe
journey home'. Ch炭ng ta th畛 th畛c t畉p nh辿. M畛i c叩c b畉n nghe v l畉p l畉i.
I hope you've enjoyed your stay.
Enjoy your trip.
Have a pleasant trip.
Have a safe journey home.
B但y gi畛, m畛i c叩c b畉n nghe l畉i ph畉n cu畛i cu畛c 畛i tho畉i, v l畉p l畉i t畛ng c但u n坦i c畛a anh Leo.
Leo: Now, Ms. White, if you'll just sign here. Will you be requiring a taxi?
Jack: It's fine, Leo. We'll get one outside.
Leo: Well, I hope you've enjoyed your stay.
5. 5
Jack: Thanks, Leo. Here's my card. When you come to study in Melbourne, you're
welcome to call. We'll show you some of the tourist sights.
Leo: That's a very kind offer, Jack. I might do that.
Jack: Thanks for everything. Bye.
Leo: Goodbye Jack. Enjoy your trip.
Mona: Leo, there is one other thing.
Leo: Yes?
Mona: Thanks for all your help.
Leo: It was my pleasure. Goodbye, Ms. White. Have a pleasant trip.
B但y gi畛, xin c叩c b畉n theo d探i ton b畛 cu畛c 畛i tho畉i t畛 Bi 23 畉n Bi 24.
Leo: Good morning, Ms. White, Mr. Webber.
Jack: Good morning, Leo. Mona and I are checking out this morning. We're going
hiking.
Mona: Yes. We're going to the mountains. They're a long way from here.
Leo: Excellent. Could I have your keys please? Two single rooms for three
nights. Will you be paying separately?
Mona: No, we're paying on the one card.
Leo: Fine. I'll just print up your invoices. While you're waiting, would you mind
filling out this client satisfaction survey? Here are your invoices. Do you
need a minute to look over them?
Jack: Yes, thanks Leo.
Mona: Oh, this isn't right. Leo, this laundry bill seems too much.
Leo: Let me see. Hmm. That's for emergency dry cleaning.
Mona: I can't remember any dry cleaning.
Leo: Repairs on your hat, Ms White.
Mona: Sixty dollars?
Leo: It was repaired at very short notice and on a holiday. However, I can query it
if you like.
6. 6
Mona: No, that's OK.
Jack: Leo, I have a query. This amount, under newspapers.
Leo: Ah yes. I see the problem. You've been charged for the local newspaper.
Jack: But Leo, I never ordered a local paper. I can't read Vietnamese, you see.
Leo: You're quite right. I'm terribly sorry about that. I'll fix it right away There,
problem fixed.
Jack: Thanks.
Leo: Now, Ms White, if you'll just sign here. Will you be requiring a taxi to the
airport.
Jack: It's fine, Leo. We'll get one outside.
Leo: Well I hope you've enjoyed your stay.
Jack: Thanks, Leo. Here's my card. When you come to study in Melbourne, you're
welcome to call. We'll show you some of the tourist sights.
Leo: That's a very kind offer, Jack. I might do that.
Jack: Thanks for everything. Bye.
Leo: Good bye Jack. Enjoy your trip.
Mona: Leo, there is one other thing.
Leo: Yes?
Mona: Thanks for all your help.
Leo: It was my pleasure. Goodbye, Ms. White. Have a pleasant trip.
V sau 但y l bi v竪 畛 gi炭p c叩c b畉n h畛c v th畛c t畉p, v畛i hy v畛ng c叩c b畉n c坦 th畛 nh畛 動畛c 鱈t nhi畛u nh畛ng g狸
v畛a h畛c tr動畛c khi ch炭ng ta sang bi m畛i.
Hope you've enjoyed
Hope you've enjoyed
Hope you've enjoyed
Your stay
I see the problem
I see the problem
I'll fix it right away
7. 7
Hope you've enjoyed
Hope you've enjoyed
Hope you've enjoyed
Your stay
I see the problem
I see the problem
I'll fix it right away
Th動a qu鱈 b畉n, Ti畉ng Anh Cho Ngnh Du L畛ch l lo畉t bi do D畛ch V畛 Gi叩o D畛c a Vn H坦a Dnh Cho Ng動畛i
Tr動畛ng Thnh bi棚n so畉n, v 但y l t畛 ch畛c chuy棚n gi畉ng d畉y ng担n ng畛 uy t鱈n nh畉t n動畛c c.
M畛i qu鱈 b畉n 坦n nghe Bi H畛c 25 vo k畛 t畛i, 畛 xem c叩c b畉n c畉n ph畉i lm g狸 khi i d畛 "Cu畛c Ph畛ng V畉n Xin
Vi畛c Lm".
C叩c b畉n c滴ng 畛ng qu棚n gh辿 thm Website c畛a i c Ch但u theo 畛a ch畛 www.bayvut.com , hay m畛
website c畛a AMES theo 畛a ch畛 ames.net.au.
Xin c叩c b畉n nh畛 担n t畉p Bi H畛c Ti畉ng Anh cho 畉n khi QL g畉p l畉i c叩c b畉n vo k畛 sau, c叩c b畉n nh辿. Xin t畉m
bi畛t qu鱈 b畉n.