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CV N.K.
- 1. N I K O L A O S K O R I A T O P O U L O S C O R P O R A T E S A L E S E X P E R T S K I L L S E X P E R I E N C E https://www.linkedin.com/in/nikoskor 2 8 t h O c t o b e r 5 6 s t r . , 2 0 3 0 0 L o u t r a k i , H e l l a s + 3 0 6 9 4 2 5 0 2 2 0 0 | n k o r i a t o p o u l o s @ y a h o o . g r M i l i t a r y o b l i g a t i o n s F u l f i l l e d | M a r t i a l S t a t u s : M a r r i e d D a t e o f B i r t h : 2 0 / 0 9 / 1 9 7 6 | N a t i o n a l i t y : H e l l e n i c A B O U T M E With 15 years of experience in Greece & abroad in the sectors of Sales, customer service, recruitng, marketing, consulting, training as well as Public relations, I've managed to develop my skills by being able to quickly adapt in new or difficult situations, multitasking, organized, customer oriented philosophy, analytic thinking, very strong negotiation skills, Acount management, goal settings, target oriented amd active listening. Sales management Nagotiations Time management Multi tasking Corporate Sales NRG Trading House S.A. Sept. 2015 - Up to date Corporate Sales & after sales support for South Greece regions. Finding new Cliens, being constantly in touch with existing ones, updating them with any new services that the company could provide in order to cover their needs in the best way possible for their business. Account Manager Tourix- e.Tourism Marketing Consultants Sept. 2014 - Up to date (Part-time) Sales Executive ATKO Feb. 2013 - Aug. 2014 Sales & After Sales support, finding new Clients. Investigating and analyzing the competition of each client in order to develop a Strategic e-marketing & social media marketing campaign and promote our Client with the best way possible over the internet (Google AdWords, SEO, Social Media etc). Sales & after sales support, being constantly in touch with the clients, updating them with any new services and products that the company could provide in order to cover their needs in their business. Finding new ones, negotiating with Financial & Commercial Managers. (Part-time) Account Management Public relations - Marketing Goal settings Multi lingual
- 2. Account Manager Vodafone Nov. 2009 - Nov. 2012 Account Manager for South Greece. Sales & after sales support for Corporate Clients in the regions of Korinthia, Argolida and Arkadia. Finding new ones, being constantly in touch with them, updating them with any new services and products that the company could provide in order to cover their needs in their business. Leading a sales team of Business Advisors, Strategic Consulting, including business plan & sales strategy development, setting targets to Business Advisor. Giving training and seminars regarding new products and sales methods to all Business Advisors and sales persons of Vodafone shops. Account Manager Cosmoline Jan. 2009 - Nov. 2009 Account Manager for South & West Greece. Sales & after sales support, find new partners, train them and support existing ones. Setting up a telesales call center for the south west region of Greece, interviewing, hiring personal. Recruiting Consultant Manpower Athens, Hellas Jun. 2006 - Aug. 2007 Full cycle recruitment including networking, sourcing, applicant tracking, pre-qualification, interviewing, offer negotiation, references, background. Use the appropriate sourcing tools, such as Boolean searches on job boards, internet, networking tools, community partnerships, job fairs, referrals, and association links to effectively recruit qualified candidates. Proactively manage the intake process in a timely and efficient manner (This includes developing recruitment strategies, pre-screening candidates, understanding client needs, managing the applicant flow, and proper resume analysis/matching), enter and update candidate, client, and job order information in the database. Negotiating with Managing Directors, C.E.O.’s, General Managers, Financial & Commercial Managers. Some Clients: Siemens, Fujitsu Siemens, Vivodi, Forthnet, G4Securior, Carrier, MoneyGram, Intrasoft International P.R. & Sales Representative Motorola Aug. 2007 - Dec. 2008 P.R. & Sales Representative for Motorola Mobiles for South & West Greece. Public Relations, sales & after sales support, being constantly in touch with the clients (OTESHOP, COSMOTE STORES, GERMANOS, WIND, VODAFONE). Promoting all Motorola products, updating all salespersons with any new services and products by giving seminars & presentations.
- 3. Sales Representative Office 1 Superstore, Korinthos, Hellas Mar. 2005 - May. 2006 Customer service and support of existing clients. Finding new clients. Being constantly in touch with the clients updating them with any new services and products that the company could provide. Customer Service Supervisor ACN Europe BV, Amsterdam, Netherlands Dec. 2003 - Jan. 2005 Customer Service Supervisor for the EMEA Customer Service, in charge of the countries Italy, the U.K. and Ireland. Daily, weekly, monthly and Annual reporting to the Customer Service Manager for the achievement of the agreed Service level target (80%). Interviewing new hires, performance reviews on a weekly, monthly and 6 months bases to all agents of my department. Account Supervisor SYKES ENTERPRISES, AT&T Account Amsterdam, Netherlands Oct. 2001 - Nov. 2003 Account Supervisor for the EMEA Customer Service and Technical Support of AT&T. Daily, weekly, monthly and annual reporting to the Client (AT&T) for the achievement of the agreed Service level target (80%). Creation of the Shifts & breaks schedule of 60 agents (Working hours from 08:00 till 24:00hrs). Interviewing new hires, performance reviews on a weekly, monthly and 6 months bases to all agents of the department. September 2000 – September 2001 (Logitech Account) Promotion to a "Technical Mentor", 2nd level Technical Support and Trainer taking over all escalated and more complicated technical queries, Giving Technical training for new hires. Following up the performance of the Technicians and evaluating the processes and procedures of the Technical and Customer Support. Supervising duties in the absence of the Account Supervisor. January 2000 – September 2000 (Logitech Account) Logitech Technician, Offering Technical Support and Customer Service of peripheral devices for PC’s. (Hardware και Software). (Logitech on-line Certificate).
- 4. Evening TEL of Korinthos, Hellas - Tourist Business Degree SYKES University (SYKES ENTERPRISES Internal training & seminars) Amsterdam, The Netherlands - Logitech on line Certificate (Hardware and Software) - Time management and effective meeting - Performance reviews- appraisals, recruiting, interviews - Staffing and scheduling. - Customer Handling - Fundamentals of leadership and goal setting. - Management and Philosophy - Team building and motivation - Business English writing Seminar - MS Windows 95/NT/98/Me/2000/XP/7/8 & Mac - MS OFFICE - Dutch labour law - Symposium and info – desktop (Software training) ACN Telecommunications (Internal training & seminars) Amsterdam, The Netherlands - Multi Level Marketing - Solar Skills/Call Center Pulse (Call Center monitoring software) AMACON Training Center (Advanced Management Consultants) Korinthos, Hellas - Maintenance and repair of digital office devices 1993-1998 2001 2003 2005 E D U C A T I O N & S E M I N A R S L A N G U A G E S Hellenic (Greek) - Mother tongue English - Fluent Italian - Very good Dutch - Good Spanish - Basic
- 5. C O M P U T E R S K I L L S Internet navigation, e-mail, Windows, Mac OS, MS Office, Peripheral devices for PC’s support (Hardware & Software), social media. D R I V I N G L I C E N C E Category A, B. I N T E R E S T S & H O B B I E S Sports, soccer, music, traveling, fishing, learning new languages, Cinema, Comics. O T H E R I N F O R M A T I O N References: Vangelis Kitirioglou Account Manager OTE S.A. Marousi Athens, Greece Tel. +30 693 233 3668 Email: vkitirioglou@gmail.com Spyros Georgopoulos Sales Supervisor South-West Greece Vodafone S.A. Tel: +30 6947 400 095 Elaine Balzan Former Workforce Analyst in ACN Europe BV. Current position: Project Manager IBM (EMEA Headquarters) Mailpoint 02B Call Centre Inverkip Road Greenock PA16 0AH, Scotland Tel: +44 (0) 1475 898 013 Email: balzanel@uk.ibm.com http://www.ibm.com/uk/