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DEMONSTRATE HOW THE JACK TAYLOR
FOUNDING VALUES ARE PRESENT AND
ALIVE IN YOUR BRANCH
DANNIELLE DISPIRITO- U182

“Take care of your customers and employees first, and growth and profits will follow”
– JACK TAYLOR
Personal honesty and integrity are the foundation of our success
Customer service is our way of life
Our brands are the most valuable things we own
Our doors are open
We strengthen our communities, one neighbourhood at a time
Great things happen when we listen… to our customers and to each other
We work hard… and we reward hard work
Our company is a fun and friendly place where teamwork rules

The key to building long term
relationships with customers is taking
responsibility, meeting their needs and
treating everyone fairly.
- CSF: All vehicles are clean safe and
fuelled.
- All vehicles are maintained, serviced
and deleted on time to ensure safety.
- Closing non fault tickets on time and
being honest about extensions
- Illustrating how the e-tool works to
customers and being equal on
distribution and return of vehicles.

It is proven that customer’s are the key to success
and that if we truly listen to them they can provide
us with brand new opportunities.
- SFL: successful failures log, asking for their
honest opinion and improving any flaws in service
as well as knowing better for next time.
- Team meetings, trusting in each other’s ideas to
better our branch and run as smoothly as
possible. Especially important in a small branch.

Being inclusive of everybody whether that means employees or customers, offering the
same opportunities to each individual.
- Working harder to incorporate for younger, older or disabled drivers to offer the same
service.
- Employees from very different walks and stages of life working side by side.
- Same treatment whether hugely profitable corporate account, non fault insurance or one
day van rental.

An enthusiastic, supported team of employees will work harder than
demotivated individuals.
- Social nights out to bond outside of the office and form
friendships.
- Managers that are your friend as well as your superior, an extra
amount of respect for someone that genuinely wants you to
improve.
-Friendship between branches acts as a support system even if
you’ve never met the person on the other end of the phone.

Enterprise’s reputation was built one transaction, one handshake and one kept promise at a time.
- Have been told on numerous occasions, customer’s come back because of the service they receive
encouraging repeat business.
- High ESQI scores because of strong portrayal of the brand and importance of what it means to
employees.

Unlike many companies our goal is not to meet customer’s expectations but to exceed them.
- Going the extra mile to satisfy customers, such as offering the pick up service and ride back service
to every customer.
- Going above and beyond to help a customer, red cars, yellow cars and callbacks. Arranging the
easiest and smoothest service for customers.

Providing a solid foundation for individuals who want to push themselves to
be better and rewarding their hard work is key to success.
- Bonus for counter-flips drives extra revenue and a sense of achievement
- Customer service champion days out
- Lunch from branch and area managers for hard work
- Elite matrix encouraging healthy competition

We understand that the only reason we are successful is because of communities support
throughout the years, so we know how important it is to give back.
- Having branches in small places like Maldon reach out to local communities to prove we
are a local business.
- Supporting local charities and providing van rental.
- Links with non fault businesses to promote their businesses as much as ours.
WE STRENGTHEN OUR
COMMUNITIES,
ONE NEIGHBOURHOOD
AT A TIME

THANK YOU FOR LISTENING
ANY QUESTIONS?

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