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GLEN RESUME
- 1. GLEN A. ROSE 819 Dover Rd., West Memphis, AR 72301 GAR2828@AOL.COM901-619-3474 OPERATION/SALES MANAGER Relationship Selling / Market Expansion / Sales Staff Development and Mentoring I am a proven professional manager with an exceptional 15 year record of achievement in both Sales and Operations management. Ive demonstrated success selling premium products in highly competitive markets as well as managing complex and diverse operations of unique businesses. Highly skilled at providing exceptional mentoring, motivation, and coaching to sales organizations, as well as personally possessing a vigorous dedication to building new business through individual sales excellence. Core competencies include: Organizational Leadership High-Impact Sales Presentations Motivation and Coaching Solution Selling Strategies Territory Growth / Development Action Planning Closing Sales Customer Retention Customer Specific Packaging PROFESSIONAL EXPERIENCE OPERATIONS MANAGER, 2/2013 8/2016 YELLOW/CHECKER CAB CO. I was responsible for the supervision and direction of the 2 largest taxi companies in Memphis. I managed over 100 people in two different countries. My staff consisted of taxi drivers, call-takers, dispatchers, and taxi supervisors. We operated approximately 80 taxis in Memphis and had over 100 active drivers. This was an extremely challenging position that required multi-tasking along many different channels in order to provide the company with the highest level of efficiency possible. Customer service, account retention, fleet management, and daily revenue were the key focus areas of my position. I reported directly to the company owner and oversaw all aspects of the cab business. VICE-PRESIDENT, 10/2009 PRESENT D & G BAIL BOND, INC. D & G BAIL BOND is a family owned business which operates across the state of Arkansas. We offer bail bonding services to individuals who have been charged with various criminal activities in all areas of the state. As Vice-President of D & G Bail Bond I am responsible for all aspects of the business. I call upon the actual clients as well as their family members and/or friends who are interested in the clients release from jail. This requires a great deal of travel and contact with all involved parties as well as maintaining a positive
- 2. GLEN A. ROSE Page 2 relationship over an extended period of time. I work with clients to develop a customer specific plan that will insure both the release of our client as well as securing our financial commitment. I prepare monthly, quarterly, and annual reports that are filed with the Arkansas Professional Bail Bond Board. These reports demand focus on detail and accuracy since there are severe financial penalties for any incomplete or inaccurate reports. MULTI-LINE PROJECT MANAGER, 11/2007 10/2009 A TO Z CONSTRUCTION, MEMPHIS, TN A TO Z CONSTRUCTION is a General Contractor that has served Memphis and the surrounding area for 16 years. They are a Gutter Helmet dealer and also offer a full line of both residential and commercial construction services. I was recruited by the company owner to develop a replacement window program, and also to direct the turn-around, restructuring, and expansion of all residential product lines. I was recruited because of my proven record of success in individual sales and my reputation for market and staff development. Ioversaw all sales functions, including customer relationship maintenance, contract resolution, service fulfillment, and sales plan development and implementation. Selected Achievements: Established a previously non-existent replacement window program. Re-trained existing sales team to use proven sales methods and strategies. Increased our market share in vinyl siding by 50%from the previous year. Worked extensively to develop presentation materials for HVAC, Siding, Gutter Helmet, and windows. Highest Net Close percentage for a Gutter Helmet rep that the company has ever had. MEMPHIS DISTRICT SALES MANAGER, 2005 - 2007 SEARS HOME IMPROVEMENT PRODUCTS Longwood, Florida Sears Home Improvement Products, a division of Sears Holdings Corporation, is a home improvement industry leader with $500 million in annual revenue through the sales and installation of siding, windows, kitchen refacing, kitchen remodeling, and heating and cooling products. Promoted based upon my past performance to improve office production in the Memphis market. Hired and developed a sales team of 30+ in-home sales representativesto service customers in Tennessee,Arkansas, and Mississippi. Managed the 3 state territory, overseeing the development of the sales team and management of performance in closing sales and satisfying customers. District management, included operationalperformance, newmarket evaluation and penetration,profit maximization, and fulfillment of sales volume targets. Selected Achievements: Due to our increase in net volume of over 50% compared to the same time frame from the previous year, our budgeted representatives were raised from 15 to 28. Ranked #1 in sales volume for our region. Won both regionaland national awards based on our overall performance and high level of customer satisfaction. Excelled in established product lines so well that our office was chosen as one of the test markets for the new HVAC product line. FIELD SALES MANAGER- MEMPHIS, MILWAUKEE 2000 2005 SALES REPRESENTATIVE 1999 - 2000 SEARS HOME IMPROVEMENT PRODUCTS Longwood, Florida Managed all aspects of field sales training in both the Milwaukee and Memphis markets, and supported the sales manager by conducting training classes, weekly meetings, and serving as the intermediary between upper level management and sales representatives. Observed sales representatives in actual selling
- 3. GLEN A. ROSE Page 3 situations,wrote reviews on performance, and conducted training to compensate for deficiencies. I also sold siding, windows, doors, kitchen remodeling, and kitchen refacing with a high level of success. Selected Achievements: Memphis was recognized as the highest closing office in the nation. Awarded the Masters honor in 2003, a designation given to only 5 managers out of the 73 in the company. Guided 7 sales representativesthatachieved the SHIP TRIP award in 2000. This represented 35% of my budgeted office staff. We were the only office with 7 SHIP TRIP winners despite being only a medium size office. Exceeded set performance goals in order to earn the SHIP TRIP honor 4 times,Summer Push winner 3 times, District Sales Representative of the Month 5 of the 6 months that I was eligible, Top 25 Nationwide performer on several occasions, and National Field Sales Manager of the Month winner. Designed and led regional and nationwide advanced sales training in siding and windows for select sales representatives and managers. Promoted from Sales Representative to Sales Manager within my first 6 months. EDUCATION & TRAINING Bachelor of Science, Business Finance 1993 Arkansas State University Professional Development: As part of my continual personal development to equip myself to best perform at my current position, and prepare myself for the next, I have read and studied extensively in the fields of management, leadership, finance, motivation, goal setting, and sales. Personal Statement: I am in the habit of winning, both for myself and the company with which I am employed. I succeed because I plan to, because I prepare to, and because I will accept nothing less from myself. As an employee of your organization, I will win for you: I will win customers, customer loyalty, market share, profit, subordinate commitment, management respect, and investor confidence. My proven record is your guarantee that I will win for you. References available upon request