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Janessa Wagner
Hoffman Estates, IL 60169
630-688-3054 | janessawagner@sbcglobal.net
Summary of Qualifications
 Self-motivatedandhighlyorganizedprofessional withover15years’ customerservice andadministrative
experience.
ï‚· Great computeranddata entry skillsincludingMicrosoftOffice, MSWord,Excel,PowerPoint,Outlook.
ï‚· Abilitytooversee officeoperations,make decisions andmaintainorderaswell astosuccessfullyassist
customersina timelymatter.
ï‚· Experience inleadingstaff in providingthe highestlevelof service satisfaction.
ï‚· Experiencedinmaintainingfinancial recordsandassistingwiththe general operationsof the organization.
Education
DeVry University, Addison,IL
Bachelorsof Science in Technical Management,Concentration in Human Resources 04/2016
RelevantCoursework
EmploymentLaw,StrategicStaffing,CompensationandBenefits,HumanResourcesInformationSystems,HRPolicies
and Procedures,TrainingandDevelopment,Performance Management
Professional Experience
Meijer,RollingMeadows,IL CustomerServiceRepresentative 05/2014- Present
ï‚· Accountable forbalancingcashdrawers,safetymanagement,recordinglottery,WesternUnionandmoney
ordersales, as well as runningsalesreports.
ï‚· Performinventory,stoke productsandorganize the storeroom.
ï‚· Provide customerserviceassistance andhandlecashregistryina timelyandaccurate manner.
Mariano’s FreshMarket, Wheaton,IL FrontEnd Lead,CustomerService 10/2013- 01/2014
ï‚· Ensuredpoliciesandprocedures,cashierperformance,laborcontrol andcustomerrelations werefollowed.
ï‚· Effectivelycommunicated departmentpriorities,policiesandproceduresanddelegated accordingly.
ï‚· Supervised FrontEndpersonnel averaging15-20 employeespershift.
ï‚· Conducted,supervisedandassessed trainingneeds aswell asrecommended associatesforadvancement,
special recognition,ordisciplinaryaction.
ï‚· Accountable foroffice cashmanagementutilizingVeribalanceandCumminsJetscan cashcounters.
ï‚· Providedexcellentcustomerservicewhile handlingreturns,deposits,answeringphone linesanddirecting
customers toensure positive customerrelationsandaccurate,promptcheckout.
Kohl’s,Schaumburg, IL Cashier,CustomerService 11/2012- 12/2013
ï‚· Deliveredapositive customerexperience whilehandlingcashregistry andassistingwithpurchases.
ï‚· Ensuredcustomersreceivedall applicable discountsaccurately.
Chem-FlowInc.,Addison,IL AccountsPayable&Receivable 05/2008- 06/2011
ï‚· Createdandimplemented spreadsheetsof accountsreceivable toaidinforecastingcash-flow.
ï‚· Processedandverifiedapplicationsforcreditandsuccessfullysolicitedpaymentonoverdue accounts;created
and updatedsystemforall A/Rinvoices.
ï‚· Postedcustomerpaymentsbyrecordingcash,checks,andcreditcard transactions.
ï‚· Postedrevenuesbyverifyingandenteringtransactionsformlockbox andlocal deposits.
ï‚· Updatedreceivablesbytotalingunpaidinvoices,organizedandmatchedA/Pinvoiceswithpurchase ordersand
goodsreceiptforpostingdaily,toimprove inventoryandpayables.
ï‚· Postedreceivablesandmade electronicdeposits,maintainedaccurate records.
ï‚· Providedinternalandexternalcommunicationtosolve deliveryandbillingdiscrepancies.
ï‚· Performedaccountingfunctions,includingreconcilingcustomeraccountsandgeneral bookkeeping,operating
10-keyaddingmachine,dataentry.
ï‚· Answeredandassisted withphone inquiriesandemailsforcustomersandvendors.
TransMatrix Inc., Elk Grove Village, IL OperationsAssistant 06/1990- 07/2005
ï‚· Answeredandassistedwithphone inquiriesandemailsforcustomersandvendors,andcreatedlettersof
commitmentforeachdeal.
ï‚· Processed andupdatedsystemforall monthlyARInvoices.
ï‚· Assistedwithaccountingfunctions,includingreconcilingcustomeraccountsandgeneral bookkeeping,operating
10-keyaddingmachine,dataentry.
ï‚· Actedas the HealthBenefitsCoordinatorandhelpedemployeesobtaininformationorunderstandcompany
benefits.

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Janessa Wagner 082016

  • 1. Janessa Wagner Hoffman Estates, IL 60169 630-688-3054 | janessawagner@sbcglobal.net Summary of Qualifications ï‚· Self-motivatedandhighlyorganizedprofessional withover15years’ customerservice andadministrative experience. ï‚· Great computeranddata entry skillsincludingMicrosoftOffice, MSWord,Excel,PowerPoint,Outlook. ï‚· Abilitytooversee officeoperations,make decisions andmaintainorderaswell astosuccessfullyassist customersina timelymatter. ï‚· Experience inleadingstaff in providingthe highestlevelof service satisfaction. ï‚· Experiencedinmaintainingfinancial recordsandassistingwiththe general operationsof the organization. Education DeVry University, Addison,IL Bachelorsof Science in Technical Management,Concentration in Human Resources 04/2016 RelevantCoursework EmploymentLaw,StrategicStaffing,CompensationandBenefits,HumanResourcesInformationSystems,HRPolicies and Procedures,TrainingandDevelopment,Performance Management Professional Experience Meijer,RollingMeadows,IL CustomerServiceRepresentative 05/2014- Present ï‚· Accountable forbalancingcashdrawers,safetymanagement,recordinglottery,WesternUnionandmoney ordersales, as well as runningsalesreports. ï‚· Performinventory,stoke productsandorganize the storeroom. ï‚· Provide customerserviceassistance andhandlecashregistryina timelyandaccurate manner. Mariano’s FreshMarket, Wheaton,IL FrontEnd Lead,CustomerService 10/2013- 01/2014 ï‚· Ensuredpoliciesandprocedures,cashierperformance,laborcontrol andcustomerrelations werefollowed. ï‚· Effectivelycommunicated departmentpriorities,policiesandproceduresanddelegated accordingly. ï‚· Supervised FrontEndpersonnel averaging15-20 employeespershift. ï‚· Conducted,supervisedandassessed trainingneeds aswell asrecommended associatesforadvancement, special recognition,ordisciplinaryaction. ï‚· Accountable foroffice cashmanagementutilizingVeribalanceandCumminsJetscan cashcounters. ï‚· Providedexcellentcustomerservicewhile handlingreturns,deposits,answeringphone linesanddirecting customers toensure positive customerrelationsandaccurate,promptcheckout. Kohl’s,Schaumburg, IL Cashier,CustomerService 11/2012- 12/2013 ï‚· Deliveredapositive customerexperience whilehandlingcashregistry andassistingwithpurchases. ï‚· Ensuredcustomersreceivedall applicable discountsaccurately. Chem-FlowInc.,Addison,IL AccountsPayable&Receivable 05/2008- 06/2011 ï‚· Createdandimplemented spreadsheetsof accountsreceivable toaidinforecastingcash-flow. ï‚· Processedandverifiedapplicationsforcreditandsuccessfullysolicitedpaymentonoverdue accounts;created and updatedsystemforall A/Rinvoices. ï‚· Postedcustomerpaymentsbyrecordingcash,checks,andcreditcard transactions. ï‚· Postedrevenuesbyverifyingandenteringtransactionsformlockbox andlocal deposits. ï‚· Updatedreceivablesbytotalingunpaidinvoices,organizedandmatchedA/Pinvoiceswithpurchase ordersand goodsreceiptforpostingdaily,toimprove inventoryandpayables. ï‚· Postedreceivablesandmade electronicdeposits,maintainedaccurate records.
  • 2. ï‚· Providedinternalandexternalcommunicationtosolve deliveryandbillingdiscrepancies. ï‚· Performedaccountingfunctions,includingreconcilingcustomeraccountsandgeneral bookkeeping,operating 10-keyaddingmachine,dataentry. ï‚· Answeredandassisted withphone inquiriesandemailsforcustomersandvendors. TransMatrix Inc., Elk Grove Village, IL OperationsAssistant 06/1990- 07/2005 ï‚· Answeredandassistedwithphone inquiriesandemailsforcustomersandvendors,andcreatedlettersof commitmentforeachdeal. ï‚· Processed andupdatedsystemforall monthlyARInvoices. ï‚· Assistedwithaccountingfunctions,includingreconcilingcustomeraccountsandgeneral bookkeeping,operating 10-keyaddingmachine,dataentry. ï‚· Actedas the HealthBenefitsCoordinatorandhelpedemployeesobtaininformationorunderstandcompany benefits.