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Melanie Resume.BKG.CV
- 1. April 7th , 2015 Melanie E.Smith Smith.Melanie09@yahoo.com/PinellasCountyArea/Administrative Assist Dear Prospective Employer: I am an experiencedprofessional,knownfor:leadership,constructiveness,effectiveness,stewardship, punctuality,computerliteracy,absorbency,efficiency,andoptimism.Inaddition,Ipossessof anumber of manyothervalues,characteristics,experiences,andabilitiesthatare optimal forany positionof significantlyhighresponsibility. I enjoyandembrace the challenge of completingavarietyof taskswithinthe workday.Mydevotionto the fieldof mental health&businessmanagementguides me throughalifelongjourneyof study, preparation,application,&achievementwhichhashelpedme todevelopasignificantlyflexible personalitywithaknackforconcentration& analysisof everydetail.Idonot considerajobdone because the clockhas struck a desirednumber;myjobisdone whenthe workisfinishedandaccurately completed. In 2004 I became anundergraduate psychology &businessmanagement student.Bythe 15th of December,2007, I achievedanAssociate in Artsdegree inGeneral PsychologyfromSaintPetersburg CollegesGibbscampus. A Bachelorof Science (B.S.) degree isexpectedfrom Universityof SouthFlorida inthe distantfuture,afterwhichIplanoncontinuingmyeducationtoevennewerheights.Thiswill not be an isolatedincidentbutacrowningmomentwithinaseriesof achievementsobtainedthroughhard workand passion,aswell asanothersteppingstone withinthe industrythatIlovepeople. It isthispassion,expertise,andbroadbusinessexperience whichIoffertoanycompanythat is searchingfora professional supportstaff memberwithlike qualities,whoalsoenjoysachallenge. Realizingthatthe coverisan overviewinconjunctionwithmyattachedresume,Icanonlyofferyou thisbrief outline of myabilities.Consequently,Iwouldappreciatehavingthe opportunitytomeetwith youto discussmore fullyhowImay contribute to the successand/orgrowth of your company.Iwishto be consideredforall positionsinneedof adedicatedworkerandwould be happytodemonstrate my qualificationsforanythatrequire suchaction.I lookforwardto beingcontactedsoonsothat I may elaborate more aboutmyskillsandexperience,andIthankyou forthe opportunitytobe consideredfor the current available position(s). Sincerely, Melanie E.Smith *Enclosure
- 2. Melanie E. Smith 727-520-3417 Smith.Melanie09@yahoo.com Pinellas / Tampa Bay Area 33709 ProfessionalSkills: MicrosoftOffice toolsincludingExcel,PowerPoint, Word,Outlook,etc.) ExperiencewithOracle,Lotus,LotusNotes All versionsof WindowsuptoWindows8 Familiarwithmanybrowsers:MozillaFirefox,GoogleChrome,InternetExplorer,Safari WorkedwithPhotoshop,Paint.NET,VitalSource Bookshelf (Blended-Online Format) 10+ yrs experience incustomerservice Accountspayable/accountsreceivable FamiliarwithHRObenefitscustomerservice call centerposition CloudDatabases:MicrosoftOneCRM,Soda.com, MLSExchange,MLSMatrix, TransactionDesk Call centerexperienceaveraging50-200 callspershift Critical thinking&timelytroubleshootingskills Interpersonaleffectiveness(successful inclientretention&teamtraining) Experiencewithemploymentsupport:posting,candidate phonescreening,&recruiting Absorbentof all formsof communication:verbal,written,&nonverbal Flexiblewithschedule,workenvironment,&constructive criticism multitasking&prioritization Communicative,quicklearner Able tokeepupcomfortablywithfast-pacedstride of the company ProfessionalExperience: MCCS Macys Inc.,Clearwater,FL 6/13 to 12/13 EmploymentSupport1 Posting,editing,updating,extending,&un-postingjobopeningsfornorthwest&southwestregions Insertingappropriateinterviewtime slotsspecifictoeachMacy's locationon webcalendarinorderto accommodate potential candidateswithachoice of the bestinterview time fortheirschedules Auditing&editingcalendars 100% auditingrecognition(3consecutive monthsinarow) Outboundcall centercandidate screening Systematicallyinterviewedcandidatesbyphone usinglistof guidelinestodeterminebestfitcandidate for position Processedcandidate thrusystemtoaseitheracceptedtoproceedwithrecruitingprocessorrejected volunteeredtoparticipate incompanyfunctionsasoftenasallowedbyemployer SelectStaffing,Largo,FL 3/13 to 6/13 RCAICustomerService Representative Providedexceptionalcustomerservice & maintainedclientrelationships Processedregularorders,returns&RGA replacementorders Managedupkeep,organization,andcleanlinessof archivedfiles Answeredclientinquiries&trackedordersonline
- 3. StarbucksCoffee Co.,St.Petersburg,FL 9/06 to 12/08 Barista/ CertifiedBaristaLearningCoach Providedlegendarycustomerservice withconfidence inall aspectsof myStarbucksproduct knowledge Responsible forindividual cashdrawerdeposit Commutedtoworkinvariousareasof St. Pete whichincludedfirstshift(opening)of the newest locationoff of Park Street& Sheen, performedfrequenttastingswithpartners&includedall present customerstogenerate productcuriosity&increasedsales Recordupsellsinholidaywholebean1lb bagsof coffee &StarbucksGold club membershipcards ParticipatedinStarbuckscommunityinvolvementprograms(WalkforAIDS,RelayforLife,Treasure IslandBeachCleanUp) VolunteerOpportunities: Walkfor AIDS RelayforLife Treasure IslandBeachCleanUp Great AmericanTeach-In(CreatedPowerPointeducational DVDpresentation&broughtproduct& volunteerpartnerstomake hotcocoa for the kids) Education: St.PetersburgCollege2007 A.A.Psychology(minorinBusinessManagement&Administration) St.Leo University - B.A.Psychology(didnotgraduate;transferred) Universityof SouthFlorida - B.A.Psychology(Expectedinthe future)