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- 1. CURRICULUM VITAE JOHN WANJOHI Gender:Male Nationality:Kenyan Languages :Fluent English/Swahili Visa: Residence Contact Tel +97155869839 Email Address: gichwan@yahoo.com Skype:john.gichu OBJECTIVES  To pursue a career within an organization offering a structured personal professional development program within a challenging and dynamic environment.  I anticipate a clear growth path that would ultimately lead to the attainment of my career objectives.  To be a promoter of productivity and diligence in the quest for international development.  To offer world-class customer service using my acquired superior customer relations skills. KEY COMPETENCIES  Strong ability , energetic with social ability, strong organizational and time management /multi-tasking skills.  Exceptional interpersonal written and verbal communication skills.  Dedicated team player with ability and confidence to work independently.  High level of commitment to the development of my personal and professional strengths.  Professional and energetic work attitude. EDUCATIONAL QUALIFICATIONS 1998 – 2001 Kirimara high school Attained Kenya Certificate of secondary school 2005 Technical University (Kenya) Certificate in computer servicing and maintenance OTHER TRAININGS 2016 TSI- Person incharge(PIC) Certificate in person incharge level3(passed with merit) 2012 Ace training and consulting Certificate in basic fire training(passed with merit)
- 2. COMPUTER KNOWLEDGE Efficient computer skills, Strong at MS Office (word, outlook, power point, excel and internet), POS ,Micros system WORK EXPERIENCE 2013 November – To-date Ginza Restaurants( Dubai UAE) Restaurant Supervisor Key Responsibilities;  Ensure the department is prepared and organised to meet all business requirements, with particular attention to food & beverage stock controls  fully responsible and accountable for ensuring that the whole outlet including kitchen operate in accordance to local health and hygiene legislations  Ensure all company and cash handling procedures are adhered to at all times and any discrepancies identified are fully investigated with appropriate action taken  To assist with the responsibility to ensure all beverage related stock items, products are purchased in accordance with the business levels and that only agreed suppliers are utilised  To aid in the development of a positive, motivated, dynamic team through your effective man management and leadership style  Assist in the delivery of the marketing & sales strategies with measurable activity on an on going basis  Evaluate guest feedback obtained, both internally & externally, taking relevant action on feedback points received  Attending any departmental and training meetings as required, ensuring within my departments assisting manager in implementing a training plan for the team ensuring that they receive regular training that enables them to perform to the standards and expectations  Undertaking any other reasonable duty as requested by a member of the Management team.  Fully aware of the Maintenance fault reporting procedure  Helping and advising colleagues where required, promoting the image of the Venue and that of the Company at all times through active sales activity and a positive approach
- 3.  Providing comprehensive theory and practical training for selected food & beverage staff including signature service training courses and content.  Menu development , designing and analysis  Providing support for the restaurant and delivery of pre-opening events and an immediate response to the unforeseen issues that occur during opening and pre-opening programmes 2012 Dec – 15th April 2013 Asha foods services (More Cafe)Muscat, Oman Senior Restaurant Supervisor Key Responsibilities;  Initiating special promotions and activities that generate additional revenue and popular interest.  Providing creative ideas to project and enhance the image of the hotel.  Ensuring that HACCP and other local regulations are adhered to ensure the highest food hygiene standards.  Ensure the department is prepared and organised to meet all business requirements, with particular attention to food & beverage stock controls  Oversees and manages all areas of the restaurant  Ensures guest service meets company standards and customer satisfaction is maintained  Respond to customer complaints, taking appropriate action to solve the problem  Staff, train and develop floor managers and hourly employees through orientations, ongoing feedback and by conducting performance reviews  Closely monitor the safety of the restaurant guests and staff through execution of food safety and restaurant safety standards and guidelines  Lead all financial areas including sales growth, cost management, and profit growth  Have a good working knowledge of all equipment and efficiently takes care of preventative maintenance 2008 Feb – 2012 December More Cafe chain of Restaurants (Dubai, UAE) Restaurant Supervisor Key Responsibilities;  Confidently monitoring, coaching and guiding service to ensure guest satisfaction and that brand standards are adhered to.  Training colleagues in regard to menu knowledge and can assist all customers with any menu questions.
- 4.  Inducting develop & training colleagues in regard to the brand concept, history and vision.  Managing the flow of home delivery orders and communicates with the drivers and HD agents. Can handle any complaints as required.  Ensuring that all monies are safeguarded at all times. Completes all paper work as required by the company.  Handling complaints and feedback from customers in a calm and professional manner.  Proactively making decisions and asking for approval, advice or guidance. Is flexible and open to suggestions.  Understanding the brand audit and assists where necessary in facilitating actions from previous audit.  Operating the pass, controlling the flow of orders and managing the food runners.  Completing self and the direct reports probationary and appraisal paper work as required.  Understanding the importance of shift management and section allocation.  Allocating daily side duties and cleaning duties as per checklists.  Maintaining and managing all checklist completion.  Actively engaging with colleagues and customers at all times.  Proactively finding solutions to problems.  Ensuring that all colleagues are nominated for training as required.  Conducting training as required by the business, ensures all calendars are updated and all records are kept. Has attended both task and group trainer.  Training colleagues to suggestively sell and encourages colleagues to work towards goals and targets.  Ensuring that all colleagues adhere to and work to correct health and hygiene standards at all times.  Any duties as requested by the management. Achievements: Certificate awarded: 1. 1st step to Leadership 2. Certificate of Service – In recognition of 5 years’ service with more cafe restaurants 2006 – 2008 Tamarind Restaurant Nairobi (http//www.tamarind.co.ke) Position : Restaurant Supervisor Achievements: Certificates Awarded: 1.19th November 2006: Certificate of participation in Quality Customer Focus and Team building skills 1. 25th March 2007: Certificate for providing excellent quality service at the CHAINE DES ROTISSEURS dinner held at the Tamarind restaurant Nairobi) HOBBIES  Travelling  Doing charity works  Meeting new people
- 5. ï‚· Reading motivational books ï‚· Watching soccer and scientific documentaries Referees ï‚· Furnished upon request.