RESUME
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Mahabub Alam has over 5 years of experience in customer service and hospitality management. He is currently a shift supervisor at an Americana KFC in Abu Dhabi, where he ensures high customer satisfaction and meets sales goals. Previously, he worked as a commis chef at a Radisson Blue hotel in Bangladesh. Alam has strong communication, problem-solving, and computer skills. He is seeking a management role where he can continue developing his leadership abilities.
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Este documento resume los beneficios de la actividad f鱈sica para las personas con esclerosis m炭ltiple. Explica que aunque no cura la enfermedad, la actividad f鱈sica puede mejorar s鱈ntomas como la fatiga, la movilidad y la cognici坦n. Tambi辿n destaca que mejora aspectos fisiol坦gicos como la capacidad cardiovascular, la fuerza muscular y la funci坦n pulmonar. Adem叩s, se単ala que puede tener efectos positivos en la salud mental, reduciendo las alteraciones del estado de 叩nimo y mejorando la calidad de vida.Similar to RESUME (20)
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- 1. RESUME OF MAHABUB ALAM Contact no:00971 0562516294/0569296632 Email:mahabub.alom90@ymail.com PROFESSIONAL SUMMARY: I am accountable as a shift supervisor demonstrating a high level of ownership and initiative, Quick, And effective of decision making and maintained excellent customer service throughout The sales Process. Attentive customer service representative with 5 years achieving customer Service Satisfaction and customer retention goals .Independent and quick thinking team player Seeking role offering increased responsibility. Customer service professional seeking a Management role .Skills in training staff and establishing reports with client .Self motivated With exceptional communication and computer abilities. As a shift leader with background in Hospitality industry looking for a Challenging career in a high growth company with ambitious Sales goals .Customer service expert with Sounds judgment and an ability to resolve problem Tactfully and diplomatically. Customer service Management professional experience credit card Service, fraud operation and collection team player with exceptional listening and critical Thinking skills .Management professional effective at building highly motivated team .As well as Leading cross functional team in a fast paced environment .Hard Working cook with 2years of Experience in high volume restaurant facilities. Skilled chef broadly Trained and in various Culinary Specialties such as French cuisine, fine dining steak and sea food Specialties and Mediterranean cooking.
- 2. SKILLS: Exceptional interpersonal communication Food regulations compliance Skilled trainer Trusted key holder Excellent time management skills shipping and receiving professional Effective problem solvers Microsoft outlook, word and excel Inventory control MS office expert Food handler certified Food safety certified Extensive food /beverage knowledge Able to handle food products frequently. Strong client relations WORK HISTORY: Shiftsupervisor:04/2012to current Americana (KFC)-Abu Dhabi UAE. Maintained high standard of customer service during high volume, fast paced operation. Verified that prepared food meet all standards for quality and quantity. Prepared quality product while maintaining properly food safety practice, portion control and preparation within service goals time. Stored food in designated container and stored area to prevent spoilage or cross contamination . Ensuring food was stored and cooked at correct temperature. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and effectively. Achieved sales goals and service performance requirements of through new customers sales. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problem on the spot. Answered an average of 50-60 call per day addressing customer inquiries, problem solving and providing new products information.
- 3. Commis Chef:09/2010 to0412 At Radisson blue water garden hotel,Dhaka, Bangladesh. Prepared food items consistently and in compliance, recipe, portioning, cooking, and waste control guidelines. Decorated and merchandised quality of continental dishes. Meet production requirements for all aspects of banquet and outlets desserts and breakfast parties. Inspected kitchen to observed food preparation quality and service, food appearance and cleanliness of production and service area. Maintained smooth and friendly operation in preparation and delivery of meals and kitchen sanitation. Ensure all staff understands expectations and perimeter of kitchen goals and daily kitchen work. Education : B B A: Business studies, 2012. Government titumir university, Dhaka, Bangladesh. Diploma in hotel management:hotel management 2010 National hotel tourism and training institutes .mohakhali, Dhaka, Bangladesh. High School graduate:2009 Narayanangonj University College, narayangonj, Dhaka, Bangladesh .