Presentation1 ppt houseeping
Download as PPT, PDF2 likes283 views
The document outlines the housekeeping department of a hotel. It includes an introduction to the major functions of the department, which includes housekeeping of public areas, guest floors, laundry, lost and found, and more. It also includes information about shift timings, hotel room details like number of rooms and room types, policies around do not disturb signs and double locked rooms, and important dos and don'ts for the department.
More Related Content
Viewers also liked (10)
Similar to Presentation1 ppt houseeping (20)
More from Ambrish Rai (20)
Recently uploaded (15)
Presentation1 ppt houseeping
- 3. Introduction & majorIntroduction & major functions of thefunctions of the departmentdepartment
- 4. Housekeeping Public Area's Guest Floor's laundry Lost and found /Mini bar control desk all Banquets/ restaurants ,all offices Uniform room /linen store Pest Management
- 5. Hierarchy chartHierarchy chart ExecutiveExecutive HousekeeperHousekeeper H/k associate /desk controller Housekeeping supervisor Housekeeping Executive Laundry associate/ Tailor Laundry supervisor
- 6. snapssnaps
- 7. Shift TimingsShift Timings MorningMorning 7:30 to 4:307:30 to 4:30 EveningEvening 1:30 to1:30 to 10:3010:30 NightNight 10:30 to 7:3010:30 to 7:30 Uniform room timingsUniform room timings Morning7:00AMto Evening7:00PMMorning7:00AMto Evening7:00PM Laundry timingsLaundry timings Morning 7:00AM to 10:00PMMorning 7:00AM to 10:00PM
- 8. About hotelAbout hotel TOTAL ROOMS 120TOTAL ROOMS 120 SUPERIOR 90 (350 sq.ft)SUPERIOR 90 (350 sq.ft) CLUB 21 (350 sq.ft)CLUB 21 (350 sq.ft) SUITE 9 (1000 sq.ft)SUITE 9 (1000 sq.ft) Room 1124 is an interconnecting room.Room 1124 is an interconnecting room. Room 1125 is a handicap room.Room 1125 is a handicap room. We have six non smoking rooms on each floor; in total we have 30We have six non smoking rooms on each floor; in total we have 30 non smoking rooms(06&11)non smoking rooms(06&11) Club floor is having a club lounge where we provide free wifi andClub floor is having a club lounge where we provide free wifi and complimentary tea/coffee for the club floor and suite room guests.complimentary tea/coffee for the club floor and suite room guests. Swimming pool with capacity of 3 lakh liter water.Swimming pool with capacity of 3 lakh liter water.
- 14. Important Dos &Important Dos & Dont departmentDont department Subject: Policies Do Not Disturb /Subject: Policies Do Not Disturb / Double locked PolicyDouble locked Policy POLICY STATEMENTPOLICY STATEMENT: Staff will be: Staff will be trained on Do not disturb / Double Lockedtrained on Do not disturb / Double Locked policy.policy. PURPOSE:PURPOSE: To ensure guest satisfactionTo ensure guest satisfaction and guest privacyand guest privacy
- 15. 1. Do not disturb means the guest does not wish to be1. Do not disturb means the guest does not wish to be disturbed.disturbed. 2. Staff while servicing the rooms must be very careful about2. Staff while servicing the rooms must be very careful about DND rooms.DND rooms. 3. If the room is on DND in the morning shift, the room3. If the room is on DND in the morning shift, the room Attendant informs the same to the HK Floor Supervisor byAttendant informs the same to the HK Floor Supervisor by 1400 hrs.1400 hrs. 4. If the room is due departure and the guest has left a DND4. If the room is due departure and the guest has left a DND sign on, the Floor Supervisor checks with the Duty Managersign on, the Floor Supervisor checks with the Duty Manager the actual status of the room. If the guest has checked out,the actual status of the room. If the guest has checked out, the DND is removed and room is serviced. If the guest is stillthe DND is removed and room is serviced. If the guest is still in the room and due out, then the Duty Manager follows upin the room and due out, then the Duty Manager follows up with the guest to revert back with the details to HK. If thewith the guest to revert back with the details to HK. If the guest has extended his stay or late checkout has beenguest has extended his stay or late checkout has been approved, a DND card is slipped under the door at 1500 hrs.approved, a DND card is slipped under the door at 1500 hrs.
- 16. 5. The Floor Supervisor slips in a Do Not Disturb card in all occupied5. The Floor Supervisor slips in a Do Not Disturb card in all occupied rooms at 15:00 hrs. It clearly states that the room could not be serviced asrooms at 15:00 hrs. It clearly states that the room could not be serviced as it was on DND and if the guest wishes the room to be serviced, then theit was on DND and if the guest wishes the room to be serviced, then the guest should request for it.guest should request for it. 6. The desk controller /Supervisor on checking their guests in house6. The desk controller /Supervisor on checking their guests in house report call up and guest who have not taken service in the morning andreport call up and guest who have not taken service in the morning and find out they want service or not.find out they want service or not. 7.In case guest refuses the service housekeeping puts that room as7.In case guest refuses the service housekeeping puts that room as refused service.refused service. 8.In case there is no response from the room when called informed the8.In case there is no response from the room when called informed the same to Dm .The same information has to go in the discrepancy report tosame to Dm .The same information has to go in the discrepancy report to front office TWICE.front office TWICE. 9. if the room continues to be on DND in evening also then the duty9. if the room continues to be on DND in evening also then the duty manager/ FOM, Housekeeper and security in charge open the room tomanager/ FOM, Housekeeper and security in charge open the room to ensure that there is baggage in the room ,its not a skipper and noensure that there is baggage in the room ,its not a skipper and no unfortunate incident has taken place involving the guest.unfortunate incident has taken place involving the guest. 10.in case there is baggage present in the room the room is again closed.10.in case there is baggage present in the room the room is again closed.