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CV Daniel Cumming 2016
- 1. curriculum vitae Daniel John Cumming 5/39 Garnet Rd Westmere Auckland mobile (021) 289 6052 email djc8008@gmail.com
- 2. curriculum vitae Daniel John Cumming page 2 of 7 career summary organisation position duration Mobil Oil NZ Ltd Mobil Oil NZ Ltd Convenience Retail Specialist Retail Controls Specialist Lead Retail Controls Specialist July 2014 to July 2015 Jan 2010 to July 2014 Mobil Oil NZ Ltd Retail Training Specialist Jan 2009 to Jan 2010 Pegasus Stations Ltd Service Station Manager 2007 2009 Leuven Belgian Beer Cafe Bar Manager / Duty Manager Barman 2006 - 2007 2004 - 2006 Creighton & Partners Junior Clerk 2003 2004 The Rampage Pub, London Duty Manager Barman 2002 - 2004 Pizza Hut Assistant Manager Shift Manager 1998 - 2001 Eagle Boys Shift Manager Contract Delivery Driver 1996 - 1998
- 3. curriculum vitae Daniel John Cumming page 3 of 7 Profile Operations, retail and hospitality Engaged team player and communicator Trainer and mentor Customer services Business improvement and development Summary of key skills and competencies Relationship management Develop and maintain trust and confidence with colleagues, customers, agents, and clients through stewardship programs. Leadership Develop and champion improved processes and initiatives. Coaching team members and demonstrating consistent values and behaviours. Making decisive choices consistent with company goals and objectives. Planning Planning and scheduling activities to meet business needs, field visits, and managing suppliers and support staff, managing staff rosters. Process improvement Improve business processes by modifying or creating new systems. Auditing business activities and completing structured gap analysis. Documenting and tracking implementation and measuring results. Communication Effective speaker and convincing contributor to meetings and debate. Concise written communication, professional presentation of documents and manuals. Experienced operations and business trainer. Presentation skills Confident presenter and facilitator. Comfortable with using technology to communicate to a diverse range of audiences. Project management Manage project activities to ensure deliverables and time lines are met. Maintain MS Project plans with data and reporting, ensuring continuity of information and follow up completion and close out. Organising Effectively organize and prioritize to meet all business objectives within deadlines.
- 4. curriculum vitae Daniel John Cumming page 4 of 7 Key roles Mobil Oil NZ Ltd Convenience Retail Specialist July 2014 - July 2015 Role function Maintain a strong, honest and accountable relationship with Mobils customers and Agents consistent with company objectives and values. Provide support to agents often at short notice while managing time to maintain field visit and delivery of projects. Key Accountabilities: Plan & execute field visit schedule for 110 retail stores nationwide Use KPIs and supplier feedback to identify under-performing stores & follow-up Track opportunities for improvement, provide feedback to management and colleagues Manage project involving rollout of new programs & equipment to stores Manage inventory of equipment at storeroom, close out on agent equipment queries Develop & execute presentations to agents or management Achievements Managed project transitioning 45 existing Mobil Agent sites to a centralized convenience retail program (Retail Excellence Program - REP) with a core product range, standardised store layouts, planograms and compliance tracking. Project objectives included increasing individual store profitability, driving consistency in Mobil Retail stores across the chain and providing a standard framework to promote our suppliers products. Also included in the scope of the project was assessing the current equipment in store and arranging for new equipment to be installed if necessary to bring the store up to with a budget per store of $15k. Mobil Oil NZ Ltd Lead Retail Controls Specialist Jan 2013 Jun 2014 Manage the Mobil Controls program to ensure effective application of the business model and presentation and maintenance of brand values. Implement the program using system and risk assessment tools. Maintain effective lines of communication with Country, Territory and Store Managers and provide a consistent standard of assessment across all stores nationwide. Report and drive initiatives to improve performance.
- 5. curriculum vitae Daniel John Cumming page 5 of 7 Plan store assessment cycles for 110 retail stores nationwide for a team of 4 people based on KPIs, trends and store manager movement Manage a separate independent stock take team of 4 people including scheduling, making travel plans, reporting and follow-up Stewardship of updates & communication of changes to the companys store standard operating procedure (SOP) manual Train & mentor new to role Retail Controls Specialists & independent stock take team members Responsible for archiving & storage of all Retail Controls documentation from assessment & visits for reference during external audit Liaise and travel with external company auditors, assist with queries while on site & communicate with management Achievements Managed closeout process of 327 findings including 52 aged (over 180 days old) findings identified during site audits prior to transition from a company owned & operated site model to an Agent operated site model. Developed, implemented and carried out management of change procedure for network transition to Agent operated site model, assisted with continued on site training & mentoring of new to industry / company retail Agents. Retail Controls Specialist Jan 2010 Jan 2013 Role function Implement the site controls program using system and risk assessment tools. Maintain lines of communication with Territory and Store Managers and provide a consistent standard of assessment across all stores nationwide. Complete on site operational assessment on all areas of service station operation Formally report to management on results of all audits, flag additional areas of concern Conduct focused follow-up investigations Attend monthly territory meetings as team representative, present process updates and address questions from store managers Look for opportunities to improve existing processes to reduce operational risk Create a 1 page controls section for the companys monthly newsletter to stores Achievements Managed project implementing a global Retail Audit tool for use in company internal assessments. The tool was modified to fit NZ business needs while maintaining compatibility with the global template & database for tracking audit results and closures.
- 6. curriculum vitae Daniel John Cumming page 6 of 7 Mobil Oil NZ Ltd Retail Training Specialist Jan 2009 Jan 2010 Role function Responsible for delivering training presentations & documents to a diverse audience approx. 750 frontline staff and 100 store managers nationwide. Mentor & provide support to new and existing staff. Stewardship of the companys training KPIs. Develop & maintain the companys training materials and resources Manage own schedule to ensure the companys training needs are met Present training KPIs to management on a quarterly basis Provide 1 on 1 support to Store managers where requested by their supervisor or management, document & report on outcomes Mentor new store managers through the companys 3 month training program, including marking of book work, face to face assessments and follow-up post signoff Achievements Developed and facilitated a full day train the trainer course for use in training the companys Store Managers who were training new Store or Assistant managers. The course was for an audience of approx. 10 senior Store Managers per session and was noted as a mandatory requirement for all trainers based on feedback from the first session. Pegasus Stations Ltd Service Station Manager 2007 - 2009 Role function Responsible for all aspects involved with day to day running of the retail store business. During my last year as a store manager I was also responsible for running the regions training site, where new frontline staff & managers would learn on the job. Ensure customers receive exceptional customer service Staff & roster management Inventory management and stock taking Executing all company programs & initiatives as required Multi site management Mentoring & supporting new staff & store managers at the regions training site Achievements Grew same store sales at Mobil Johnsonville by 6.5% vs previous year in 2009, while also achieving satisfactory audit results in 3 internal assessments & independent stocktakes and 100% in promotional compliance assessments.
- 7. curriculum vitae Daniel John Cumming page 7 of 7 Leuven Belgian Beer Caf辿 Bar Manager / Duty Manager 2004 - 2007 Role function Responsible for the safe & responsible sale of liquor in line with New Zealand law & host responsibility. Ensure the establishment is providing exceptional customer service. Manage inventory with local and overseas suppliers. As a Barman, focus on providing a customer service experience upholding the traditions of a Belgian beer caf辿 with a European feel. Creighton & Partners Junior Clerk 2003 2004 Role function Report to the Office Manager in a busy London law firm specializing in family law. Responsible for the printing & copying of bundles of evidence for use by solicitors in court. Required to hand deliver urgent documents to opposing counsel & courts around London. Would attend court with solicitor & take shorthand notes on proceedings. Qualifications Completed 1st and 2nd year papers at Victoria University towards a BSc (Chem) in 1999 and 2000 before travelling overseas in 2001. Completed the following NZQA assessments through NZIM while at Mobil 16614 Apply Time management concepts and methods in business situations 25463 Manage a plan to achieve organisational objectives 7454 & 18338 Plan, manage and review projects Education Onslow College (Wellington) School Certificate, 6th Form Certificate, Bursary / University entrance Personal Keen cricketer and lover of most sports currently captain a team at Cornwall cricket club. Also on the clubs senior players committee (secretary) and on the clubs social committee. Have a passion for cooking from hospitality background. referees and references Contact details are available upon request.