Reginald terry resume temple
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Reginald Terry has over 15 years of experience in hospitality and tourism. He is currently pursuing a Master's degree in Tourism and Hospitality Management at Temple University with a concentration in marketing. He has held several roles in sales, catering management, and operations at organizations such as the Durham Bulls Baseball Club, North Carolina Central University, and Durham Convention Center. Reginald also has extensive experience as a server and shift manager at restaurants including Carolina Ale House, Ruby Tuesday's, and LoneStar Steakhouse. He holds several hospitality industry certifications.
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This study investigated the influence of social media on customer satisfaction in the restaurant industry. A survey was administered to 20 participants regarding their restaurant choices and influences. The results supported all three hypotheses: 1) favorable reviews positively influence restaurant choice, 2) word-of-mouth from friends/family positively influences restaurant search, and 3) word-of-mouth positively influences returning to restaurants. The implications are that social media reviews and word-of-mouth impact customer satisfaction and behaviors in the restaurant industry.Research paper_2_revised and graded
Research paper_2_revised and gradedReginald Terry, CHIA
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This document summarizes a research paper on the influence of social media on the restaurant industry. A survey was conducted of 20 people in Durham, North Carolina on their use of social media and online reviews when choosing restaurants. The results supported the three hypotheses that: 1) favorable online reviews positively influence restaurant choice, 2) word-of-mouth from friends/family positively influences restaurant search, and 3) word-of-mouth positively influences returning to restaurants. Respondents reported using sites like Yelp and TripAdvisor to read reviews and check recommendations from friends before choosing restaurants.Internship Project-hp-hp-hp
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This document summarizes an internship at the Durham Bulls Athletic Park. It describes the population served as diverse individuals enjoying baseball. It details training as orientation and facility tours. It describes the agency as a 10,000 seat stadium designed like old ballparks, located downtown. Duties included ensuring customers were in proper areas and comfortable. A significant experience was learning customer service and leadership skills through interacting with people at the sports organization.Hotel pegasus paper
Hotel pegasus paperReginald Terry, CHIA
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The document provides monthly reports for Hotel Pegasus from December to July, including key metrics like revenue, occupancy rates, expenses, etc. It summarizes the financial performance and operations of the hotel over this period. Some highlights include a net loss in December but profits in subsequent months as occupancy increased. Expenses included payroll, food & beverage costs, marketing, and renovations to amenities. Occupancy rates ranged from 1.19% in December to 43.92% in July as rooms sold increased.Reginald resume updated-hp
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The document is a resume for Reginald O. Terry, who has over 15 years of experience in the hospitality industry, including roles in food service, payroll, employee training, public relations, and strategic planning. He has a B.S. in Hospitality and Tourism Administration from North Carolina Central University and an A.A.S in Business Administration from Durham Technical Community College. His resume lists relevant experience in marketing, event planning, server roles, and founding a student entrepreneurship organization, demonstrating skills in customer service, team leadership, and business management.Recently uploaded (20)
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Reginald terry resume temple
- 1. REGINALD TERRY, CHIA 326 W. Chelten Ave Apt. 102 Philadelphia, Pa. 19144 Reginald.Terry@temple.edu Education Temple University Expected Graduation:May 2018 School of Tourism and Hospitality Management Master of Tourism and Hospitality Management Concentration: Marketing North Carolina Central University Graduation Date: December 2015 Bachelor of Science, Hospitality and Tourism Administration Durham Technical Community College Graduation Date: May 2012 Associate in Applied Science, Business Administration Professional Experience Durham Bulls Baseball Club Inside Sales Consultant March 2016 to August 2016 ? Sold Season Ticket Plans (Half and Full) ? Sold Mini Plans and regular game tickets ? Conducted cold calls for renewals and new customers ? Assisted in customer service of ballpark North Carolina Central University Dining Services Student Catering Manager October 2015 to March 2016 ? Respond to various customer inquiries ? Prepare catering order forms to clients requirements and interests ? Coordinate and manage catering operations
- 2. Durham Bulls Athletic Park Group Area Host August 2013 to August 2015 ? Assisted with ensuring group placement ? Monitored group area for suspicious activity ? Worked within teams and individually for safety of guests Durham Convention Center Marketing/Sales Intern May 2013 to August 2013 ? Assisted with daily procedures in the convention center ? Worked on proposals and contract writing for clients ? Answered cold calls and responded to customer emails Durham Technical Community College Computer Lab Monitor February 2010 to July 2012 ? Support computer lab operations ? Assist with computer software and hardware issues ? Monitor use of computers for school work and other uses ? Maintain log of malfunctioning equipment and report to IT Department Restaurant/Server Positions Carolina Ale House February 2008 to July 2009 Ruby Tuesdays February 2002 to February 2008 LoneStar Steakhouse March 1998 to February 2001 ? Processed food and beverage orders for guests ? Ensured orders were complete and guests enjoyed their experience ? Handled cash and credit card transactions Pizza Hut Shift Manager January 1997 to March 1998 ? Assisted with daily operations of restaurant ? Assisted with training of employees and staff ? Maintained OSHA standards for restaurant operations
- 3. Certifications and Awards Certification in Hotel Industry Analytics December 2015 Human Resource Management April 2015 Customer Service 2.0 April 2015 Bar and Beverage Management April 2015 Purchasing 2.0 March 2014 ServSafe Certification November 2013