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- 1. Ronald T. Silvashy rsilvashy@gmail.com 8521 Oakshade Cir Unit 425 Fort Myers, FL 239-634-9448 (cell) SALES PROFESSIONAL WITH EXPERIENCE IN OPERATIONS, MANAGEMENT, AND CUSTOMER SERVICE HIGHENERGY CUSTOMER FACING SALES MARKETING/PROMOTION/NETWORKING CUSTOMER SERVICE/RETENTION PROJECT MANAGEMENT MOTIVATION &TEAM LEADERSHIP EXPAND SHARE OF CUSTOMER PROCESS EFFICIENCY EXPERT PUBLIC SPEAKING EXPERIENCE PROFESSIONAL EXPERIENCE BCOS, LLC (BULK COOKINGOIL SOLUTIONS) Fort Myers, Florida General Manager Oct 2014 - Present MajorAccomplishment:10% Growth in Gross Sales (Q1-2015 vs.Q1-2016) with no added payroll nor vehicles Executed end of yearCost Analysisofmultiple revenue streams;successfully liquidatedunprofitable portionof business saving ~$3,000 per quarter Successfully managedtwo locationsthatprovide deliveries andservice to Tampa,Sarasota,Fort Myers,Naples, Miami, Florida Keys,Fort Lauderdale,and West PalmBeach Responsible forhosting on-site Customer-RetrainingSeminars to boostcustomerrelations andlowerservice costs Implemented Drug Free Workplace Program Reduced Workers Compensation InsurancePremiumby 5% Implemented Fleet Maintenance Program,reducing overallrepaircosts Developed BCOSSystemUserGuide Established a $2.5MM budget andpro-forma using historicaldata and goalprojections forgrowth Implemented Human Resourcesdepartment andhired two cohesive teams totalof10 employees ENTERPRISE RENTALS Fort Myers, Florida Assistant Branch Manager Oct 2013 Oct 2014 MajorAccomplishment:Top 5% ofhiringclass in sales performance,branchcustomer service rating,revenue percar,and pre-paidfuel sales. Contributed to 26.6% growth in size offleet over6 month time period Completed Enterprises Internationally renowned ManagementTrainee Program Hosted Employee Development Seminars to develop neweremployees in my Concierge Mentality Protocol Attended three Bestofthe Best and two Triple Crown award events,based on individualmonthly performance resultsamong alltrainees in Southwest Florida Professionally Trained in all areas ofbusiness including:RiskManagement,Human Resources,Business Rental, Fleet Management,Corporate Training, and Accounting Made weekly sales callvisits to developnewcustomers and ensure completesatisfactionof existing customers FL BIOFUELS,LLC Fort Myers, Florida Lead Operator Oct 2012 Aug 2013 MajorAccomplishment:Part offirst drop offuelproduction team-received twopromotions withinsix month Manage teams running24hourshifts,5-6days perweekto exceed productionand maintenance deadlines Build strong relationshipswith staff,vendors,contractors,visitors,sistercompanies,technicalreference sources Safety TeamCaptain Zero serious injuries duringtenure as Lead Operator Communicate with supervisoryand technicalsupport personnelregarding safety, process efficiency,and quality Actively participatein monthly feedbacksessions with otherteammembers providing and offering constructive and appreciative feedback Lead/Organize troubleshootingefforts,ongoingimprovement/upgradeprojects,cleaning,and waste disposal Operator Maintain operationalcontroloffacility and processormachine duringshift hours o Requires time management and effective decisionmaking to exceed increasing monthly productiongoals Communicate shift update andoperatingconditions to incoming shift personnel Ensure and adhere to safe workprocedures(ex: personalprotection equipment, lockout/tagout procedures, confined space entry permits) Selected as member ofelite leadership teamto attendPartners in Leadership速 course(January2013)
- 2. Ronald T. Silvashy rsilvashy@gmail.com Chemist Execute all laboratory teststo ensure productionquality specifications are being met and exceeded Supervision andexecution ofprojects wherebyprocess changes are tested in vitro before implementation Maintain a safe and clean laboratory environment Support Operatorsin determining bestcourse ofaction in troubleshootingsituations NORTH NAPLES STORAGEAND UHAUL Naples, Florida Manager Jun 2008 Oct 2012 MajorAccomplishment:Increasedoccupancy by up to 10% year-over-year,and expandednumber oftotal units Accomplished200% growth in UHaul revenue year-over-yearfrom2010 to 2011 Maintain office,2 operating sites, and over500 customerrelationships at greaterthan 90% capacity Educate customers onallservices offered to accommodate themto build a long termrelationship/repeat business o Build Share of Customer Customerfollow-up and closing contractsforstorageunits and Uhaulrentals Develop relationshipswith service vendors,contractors,commercialstorage customers,Uhaulpersonnel Oversee website andinternet marketing campaign (SEO/socialmedia) Greet/service customers,answering phones,clericalduties,manage retailbusiness/inventory OMNI FITNESS CLUB/KARI KARDIO BOOTCAMP Fort Myers, Florida New Member Sales/Instructor/Trainer Feb 2009 Nov 2014 MajorAccomplishment:Exceeded Quarterly Sales Quotas in new member sales (Full Time Salesrep for6 months) Develop client relationshipsforexpansion to personaltraining,nutrition courses,product sales Form friendly one-on-one connection andgreet allmembers by name; askfor newmember referrals Lead clients in one hourworkout classes by creatingfun and enthusiastic HIGH ENERGY atmosphere Host WorkshopsandSeminars promoting products andservices to existing members BODYBUGGCOACH. Fort Myers, Florida Coach/Educator/Phone Sales Dec 2009 May 2010 MajorAccomplishment: Exceededmonthly Sales Quotas for additional coaching and add-on sales Via phone callsessions,enthusiastically encourage customers to utilize all features ofthe BodyBuggSystem Promote sales ofadditionalcoachingsessions,accessories,supplements,and generate referralbusiness Educate a wide variety ofclients aboutallaspects ofthe website platformto enhance theirexperience and site usage,and ensure theirlong termmembership COMPUTER SKILLS Advanced Microsoft Excel and Word,Windowsand Outlook. Typing speed 70WPM EDUCATION & ACADEMIC ACHIEVEMENTS THE UNIVERSITY OFPITTSBURGH Pittsburgh,Pennsylvania Bachelor of Science, Exercise Science and Pre- Med Aug 2001 - Dec 2005 Graduated 3.78 GPA overalland a 4.00 GPA in Exercise Science Later acceptedto Boonshoft MedicalSchoolofDayton,Ohio Internship at Musculo-SkeletalResearchLaboratory completed peer-reviewed research paper Leadership Exercise Science Club Co-President (2003-2004) Travel/International Relations Semester atSea(Fall 2005) 100 day circumnavigationofthe globe to following ports:Bahamas,Venezuela,Brazil, South Africa,Mauritius,India, Myanmar,Vietnam, Cambodia,Hong Kong,Japan andHawaii Languages Working knowledge ofSpanish