Customer service ideas
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The document discusses ways to create memorable experiences for customers to encourage repeat business. It proposes: 1) A monthly birthday party where customers can celebrate with snacks, drinks and prizes. Birthday vouchers are also provided. 2) Celebrating individual customer birthdays in the club with a table of food and drinks, well-wishes from staff, and a birthday song. 3) Playing audio advertisements in the club to promote services, jackpots and promotions to all customers.
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Customer service ideas
- 1. How to make customers remember us? Michelle Pham
- 2. CREATE CUSTOMER SERVICE MEMORIES. OFFERING A MEMORABLE CUSTOMER EXPERIENCE Michelle Pham
- 3. Activation Make them a repeat customer Remembering our customers Offering exclusive benefits Michelle Pham
- 4. 1. Monthly Birthday Party Celebrate your birthday with us Michelle Pham
- 5. Targeting to all Vegas members who have birthdays that month. Michelle Pham
- 6. 1st Day of every month ( offer wine, snacks and cupcakes in time limit) Encourage customers to celebrate their birthday at Vegas with their friends Lucky Draw ( prizes and gifts) based on level Birthday gifts ( Voucher) for those who did not receive prizes If customers do not show up on birthday party, we will give them birthday voucher from the 2nd day as usual. Michelle Pham
- 7. Michelle Pham 2. Celebrate your birthday with us
- 8. Create memorable birthday for our loyalty customers (V, One and One+) Michelle Pham
- 9. What we do? Offer wine, cakes, fruit plate on a table and surprise guests at their stations or at our bar area Best wishes from our GR, Supervisor and Manager along with a birthday card and gift inside (voucher) Play a happy birthday song in our club for that moment Michelle Pham
- 10. Michelle Pham
- 11. BEST CUSTOMER SERVICE HIGHEST JACKPOT IN TOWN EXCITING PROMOTIONS 3. Audio advertising in the club Michelle Pham
- 12. Language Korean English Reach 100% customers on the club Michelle Pham
- 13. THANK YOU ! Do you have any questions? Michelle Pham