Amelia's Resume-1 (1)
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Amelia Dunn has over 10 years of experience in customer service roles in the hospitality and retail industries. She has completed certifications in hospitality, vocational preparation, and arts history. Her most recent role is as a stylist at White Runway where she assists customers with wedding coordination and styling. She also has experience in catering, food service, and call center roles. References are available upon request.
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- 1. Amelia Dunn ______________________________________________________________________________ Home: (03) 8707 0355 Mobile: 0 435 412 047 Email: amelia.dunn@hotmail.com 6 Hillside Grove Frankston South VIC, 3199 Training and Development: • Miss Universe Australia Finalist • RSA • Certificate III in Hospitality • Certificate I in Vocational Preparation Education: • Frankston High School- VCE • Monash University- Arts History Employment History: White Runway Stylist (September 2015-Currently) • Ability to recommend styles and co-ordinate customer’s weddings • Respond and assist with customer’s requests • One on one, personalised appointments with customers • Excellent customer service and communication skills
- 2. • Ability to upsell and reach targets • Being the face of the company • Answering and reaching out to customers via the phone and email Hoskings Frankston (October 2014-March 2014) • Excellent customer service and communication skills • Ability to upsell and reach targets • Responding to customer requests • Being the face of the company • Organizational skills/Multi-tasking Fondre (September 2014-Melbourne Fine Food Expo): • Excellent customer service and communication skills • Ability to upsell and reach targets • Responding to customer requests • Being the face of the company • Organizational skills/Multi-tasking • Waiting on Clientele Kinetic Education Call Centre (September 2013-March2014): • Polite Telephone manner • Appointment setting • Organizational skills/Multi-tasking • Presentable appearance and punctual • Call and email handling experience-incoming and outgoing calls • Computer literate Libby Reid Catering (Spring Racing Carnival 2013): • Excellent customer service • Food Handling • Waiting on clientele • Responsible Service of Alcohol
- 3. • Cleaning and maintenance McDonalds (June 2011-October 2013): • Cash handling • Call and email handling experience • Responding to customer requests • Excellent customer service • Eftpos • Food Handling Wendy’s (June 2010-June 2011): • Cleaning and maintenance • Call and email handling experience • Responding to customer requests • Food handling • Cash handling • Excellent Customer service • Eftpos Volunteering: Naranga Special School (2011, 2012 and 2013) - Child Care assistance - Use of Accelerus Programming - Assistance with report writing • Call and email handling experience References: Name: Alexe Phone: alexe@whiterunway.com.au
- 4. Name: Hoskings-Anne or Robin Phone: (03) 9770 2221 Name: Alex Martin-Kinetic Education Phone: 0435 533 221