CQ/VMS Global is a management service company providing a sophisticated and user friendly platform built to provide a space where hiring managers, vendors, and subcontractors can easily communicate and track jobs and candidates. CQ/VMS Global provides on-demand, easy to use and cost effective resources for direct placement and temporary staffing utilizing a wide array of subcontractors (i.e Vendor Neutral Model). CQ/VMS Globals key differentiator is its light and intuitive structure which creates simple roll out and training.
eResponse Recruitment provides recruitment and staffing solutions for businesses in Worcestershire. They place thousands of temporary workers each year and have hundreds of business customers. Their services include temporary staffing, recruitment process outsourcing, vacancy management, and a talent bank. They aim to provide innovative, flexible, and cost-effective solutions through dedicated account teams and use of technology like an online portal and ID scanning. Their goal is to exceed customer expectations with high quality workers and services.
Sr Technical Engineer (Incident/Problem/Change Management)Uday Vardhan
油
Present Role: Sr Technical Engineer (Incident/Problem/Change Management)
The role includes managing daily operations of BMC Remedy On Demand environment and performing Incident, Change management and Problem Management for one of the largest Data Center located at USA which hosts thousands of servers and network devices.
Saurabh Sanwal has over 11 years of experience in IT infrastructure service management and service delivery. He has expertise in ITSM frameworks, service desk operations management, and people management. Some of his responsibilities have included managing incident management operations, performing incident reviews and reports, chairing RCA meetings, and ensuring service management actions are tracked to closure. He has worked for HCL Technologies and Singapore Exchange in various process consultant and management roles.
Sumegh Parab has 14 years of experience in operations management. He is currently a Group Manager at WNS Global Services leading a team of 95 employees processing healthcare insurance claims. Previously he has worked at Maersk Global Services, Capita Offshore Business Services, and WNS Global Services managing teams and processes in shipping/logistics and insurance claims. He is skilled in operations management, business development, quality management, and transitions.
The document contains the resume of Akhil Virmani summarizing his professional experience working in roles such as technical specialist, associate engineer, and senior technical support officer where he has experience managing systems such as WSUS, SCCM 2007/2012, and Exchange 2007. Virmani also lists his areas of expertise, career highlights, core competencies, education and certifications.
This document summarizes the achievements of an IT infrastructure manager at Atraxis Belgium from 2000-2002. The key achievements were:
1) Splitting the IT team of 14 engineers into 4 functional teams to better organize work and improve motivation. This included nominating a team leader for each.
2) Creating processes to authorize work and projects, and enable collaboration with the bidding process.
3) Raising both team and customer satisfaction. Specific results included reducing incident resolution times and manual interventions, and increasing user, CIO, and team member satisfaction.
G Praveen Kumar has over 12 years of experience in project management, IT infrastructure management, change management, and client services. He is currently an IBM Advisory Project Manager based in Hyderabad, India. Some of his responsibilities include managing projects through all phases, communicating with staff, and ensuring projects meet contractual obligations. Previously he has worked as a Technical Support Executive, Team Lead, and Delivery Operations Manager. He holds an MBA in Marketing and Finance and certifications in ITIL, Project Management, and Prince 2.
Faith Call Center is an IT outsourcing company in Bangalore, India that provides call center, data, software, healthcare, and creative services through a trained workforce leveraging India's advantages of language, manpower, cost, and government support for the IT industry. It has global partnerships and delivery centers to ensure 24/7 multilingual support for Fortune 500 companies.
Kanagavalli Kumar has over 13 years of experience in the IT industry specializing in IBM Tivoli System Management solutions. She currently works as a People Management and Technical Service Delivery Manager at IBM India Pvt Ltd in Bangalore, managing a team of over 100 employees. She has expertise in areas such as infrastructure management, customer relationship management, service delivery management, and people management. Kumar holds several certifications including ITIL and has received numerous awards for her work and customer satisfaction.
Riddhi Corporate Services Pvt Ltd (RCSPL) provides business support services to telecom, banking, and financial companies in India. Its vision is to be the most admired business partner for digitization, documentation, call center, field verification, and warehousing services. RCSPL aims to achieve growth through superior customer service, innovation, quality, and commitment. It has over 4,000 square feet of its own call center facility in Ahmedabad with capabilities like CRM integration, field operations integration, and support for English, Gujarati, and Hindi languages.
This resume is for CHAU KEK VOON, a 33-year-old Malaysian citizen with over 10 years of experience in technical support and software engineering roles. He has a Bachelor's degree in Computing and various technical certifications. His experience includes positions at companies in banking, insurance, shipping, and supply chain industries. He has a history of leading technical support teams and providing customer service. The resume outlines his educational background, employment history describing responsibilities at each role, and achievements.
Modernizing Field Service Technicians with Mobility Solutions - Whitepaper by...RapidValue
油
We tend to juggle multiple activities during the day by placing high expectations on ourselves. To complete
all daily tasks, we constantly focus on improving our productivity. The situation is similar with service
organizations. Service organizations are constantly looking for ways to make their staff more efficient,provide better service to their customers and improve profitability.
More recently, service organizations have begun to recognize the importance of integrating mobility solutions
into their corporate strategy. From the head of operations to sales personnel, mobility benefits everyone by
extending productivity beyond the confinement of the office. According to Gartner, by 2018, 70% of mobile
workers will use a tablet or a hybrid device with tablet-like characteristics. Aberdeen Group predicts that
63% of leading service organizations will invest in mobile tools as a key strategy to improve field service
performance.
Mobility helps service organizations resolve issues faster, enabling them to attend to service requests
immediately and fix faulty parts on time for their customers. This prompt response has a high impact across
the ecosystem of the organization - from field service technicians to service managers, business managers,
executives and customers. An effective mobility solution can improve overall productivity by 30-40%, and
profitability by 20-25% for the service organization.
This paper addresses the significance of field service mobility, drawing upon RapidValues experience helping
companies succeed in the rapidly evolving mobile landscape. It first examines the life of a service technician
without mobility, including the challenges technicians face on-site and problems customers face due to
delayed service. It then describes the critical features that should be part of your field service mobile
application, and factors to consider when making a decision. The paper also examines a real-life scenario
that puts the concepts described here into practice.
Outsource Accounting Services & Bookkeeping Services India with latest software packages from Mindspace Outsourcing to enhance the business performance to clients.
Technical debt is a business problem - Bob Fischeragilemaine
油
This document discusses technical debt as a business problem rather than just an IT problem. It defines technical debt as shortcuts taken that make future development slower or more difficult. Taking on technical debt can speed up delivery in the short term but it must be paid back over time. The business consequences of technical debt include slower time to market for new features, lower quality, higher costs, and difficulty attracting technical talent. The document provides examples of technical debt and recommends assessing where debt most impacts business outcomes in order to prioritize where to invest in reducing it. It emphasizes that managing technical debt is an economic decision and suggests using value stream mapping to identify critical speed and quality issues to address.
Progressive Corporate Services is an offshore BPO provider that has been in operation since 1994. It operates 600-seat contact centers in India specializing in services like claims processing, policy administration, mailroom services, and teleservices. The company aims to build long-term relationships with customers by understanding their needs and delivering high-quality, valuable BPO solutions.
From reactive to proactive - How Azur transformed a service helpdesk and boos...Azur Global
油
In this case study, you will see first hand how Azur worked with our client in dramatically boosting the customer satisfaction of their internal IT helpdesk. When Azur took over the helpdesk, it was plagued by improper incident escalation, significant backlog of incidents and impaired communication between the offshore helpdesk team and the client. Azur turned this around through a managed service model, a SLA driven approach and a delivery playbook that incorporated ITIL best practices and reliable ticketing system. The result? We helped our client increase their business revenues, attained scores in excess of 90% in customer satisfaction and reduced costs.
S. Ramaswamy is seeking a position that allows him to adapt to changing technologies and environments while helping an organization achieve its goals. He has over 15 years of experience in IT, telecom, capital markets, and quality assurance. His experience includes roles as a defect manager, branch manager, change and incident manager, quality controller, and technical support executive. He has a master's degree in business administration with a focus on HR and finance.
Easycom Japan Philippines Inc. has submitted a proposal to set up an offshore development center for a client. The proposal outlines their services, including project management, HR management, facilities, and payroll. It discusses benefits of offshoring to the Philippines such as lower costs, skilled workforce, and cultural affinity. The proposal provides options of developing a dedicated offshore development center, project-based work, or opening a branch office. It includes a recruitment process, sample job descriptions, pricing structure and payment terms. The client is asked to accept the proposal, provide initial payment and schedule a project meeting to begin work.
The March 2013 BSC agenda covered the following topics:
- BSC reorganization changes
- A new BSC website launch
- Annual PCard refresher training requirement
- Upcoming implementation of a new corporate travel management system
- Discussion and Q&A on various BSC policies and initiatives
Healthcare business process partnering for success. ver. 1.3HarshVardhan1
油
The management helped improve business processes and reduce costs for a US health insurance consortium operating in several states. Through process mapping, standard operating procedures, training, and quality control measures, the management transitioned the client's claims processing in-house within 45 days. This resulted in significant improvements to productivity and a 32% reduction in the client's unit costs within 6 months.
Dedicated Offshore Development Centers: a popular trend in outsourcingSoftheme
油
The document discusses offshore dedicated centers (ODCs) as an outsourcing model where a vendor sets up a dedicated development team at their premises to work on a client's projects. It outlines the benefits of ODCs, such as reduced costs and focus on core business, and challenges like communication difficulties. It also describes typical ODC setup steps, operational models, budget components and service levels.
Industria specializes in providing temporary and permanent staffing solutions nationally across various industrial and commercial sectors. It has established a reputation for quality and cost-effective recruitment solutions. The document discusses Industria's recruitment process, services provided, initiatives to improve quality and continuity of staffing, client care procedures, current clients, and positive client testimonials that praise Industria's reliable and professional service.
The Rullion Group is a recruitment agency that placed over 500 permanent employees in 2014. They have 27 years of experience, 24 office locations across the UK, and set an all-time record for contractors onsite in 2015. All consultants are certified in recruitment practices. The company prides itself on long-term client relationships, proactive candidate sourcing, and its customized online recruitment system called myRecruiter. MyRecruiter streamlines the recruitment process, ensures compliance, and provides real-time data analytics and management information.
Praveen Kumar has over 10 years of experience in the health and benefits domain. He is currently a Senior Analyst at ACS working on projects involving benefits administration and client services. Previously, he worked at Mercer India and Patni Computer Systems on processes related to benefits enrollment, billing, and customer support. Praveen has a bachelor's degree in arts and has received several awards for his work in quality assurance, process improvements, and client relationships.
How to Interpret and Plan for the 2014 CMS CEHRT Rule Iatric Systems
油
* Flexibility Plan 2014 and what we know
* Mickey Waters, IT Director at Conway Medical Center Why he chose to take advantage of the rule
* Lyndel Mead, RN, MSN, Clinical Informatics Coordinator at Peterson Regional Medical Center Why he chose not to take advantage of the rule
* Making the best decision for your organization
* How to get personalized, expert MU advice
This document provides an overview of Marconix SMPL's managed services capabilities. It discusses Marconix's vision of leading innovative solutions that enable clients to succeed. It outlines Marconix's key verticals of reach-out and managed services across 300 locations in India. It also describes Marconix's modus operandi, locations, clients, and success helping clients win in the market. The document then discusses Marconix's managed services such as workforce planning, payroll management, management and supervision, and insurance. It highlights Marconix's service differentiators and strategies for success and resource ramp-up. Finally, it outlines Marconix's approaches to talent acquisition, screening, induction, time and attendance management
This document provides an overview of TempWorks Software and its suite of staffing and recruitment software solutions. It introduces TempWorks mission and evolution, highlights some customer success stories, and details its Enterprise, HR Centre, and Web Centre software products. It then reviews TempWorks' standard implementation process, including phases, resources, timelines and support service levels. The presentation aims to demonstrate TempWorks' end-to-end software services for temporary and permanent placements.
Eight strategies to get paid - Revenue Cycle ManagementJames Muir
油
Join revenue cycle management expert Elizabeth Woodcock & James Muir to dissect the eight strategies for surviving and thriving in todays turbulent reimbursement environment. This webinar will empower you with solutions to make your practice a top performer. In addition, attendees of this live webinar can quality for CEU credits.*
After this session, youll be able to:
Evaluate payer contracting opportunities and pitfalls
Determine contract management procedures to ensure appropriate payment
Implement effective methods of setting patients expectations for payment before the visit
Apply time-of-service collections techniques
Develop denial prevention and management procedures
Assess technologies to support efficient revenue cycle management
Identify staffing needs for successful revenue cycle management
Differentiate the elements of reporting key performance indicators for revenue cycle management
This document provides a summary of Jean-Pierre De Klerk's work experience and qualifications. It lists his positions at various companies from 2009 to present, including Assistant Manager at Stones Durbanville from 2015-2016, Shop Manager at Caf辿 Fino from 2013-2015, Claims Consultant at Absa Insurance from 2013, and other roles. It also lists his tertiary education in Banking Services and Advice from Millpark Business School and various training qualifications.
Kanagavalli Kumar has over 13 years of experience in the IT industry specializing in IBM Tivoli System Management solutions. She currently works as a People Management and Technical Service Delivery Manager at IBM India Pvt Ltd in Bangalore, managing a team of over 100 employees. She has expertise in areas such as infrastructure management, customer relationship management, service delivery management, and people management. Kumar holds several certifications including ITIL and has received numerous awards for her work and customer satisfaction.
Riddhi Corporate Services Pvt Ltd (RCSPL) provides business support services to telecom, banking, and financial companies in India. Its vision is to be the most admired business partner for digitization, documentation, call center, field verification, and warehousing services. RCSPL aims to achieve growth through superior customer service, innovation, quality, and commitment. It has over 4,000 square feet of its own call center facility in Ahmedabad with capabilities like CRM integration, field operations integration, and support for English, Gujarati, and Hindi languages.
This resume is for CHAU KEK VOON, a 33-year-old Malaysian citizen with over 10 years of experience in technical support and software engineering roles. He has a Bachelor's degree in Computing and various technical certifications. His experience includes positions at companies in banking, insurance, shipping, and supply chain industries. He has a history of leading technical support teams and providing customer service. The resume outlines his educational background, employment history describing responsibilities at each role, and achievements.
Modernizing Field Service Technicians with Mobility Solutions - Whitepaper by...RapidValue
油
We tend to juggle multiple activities during the day by placing high expectations on ourselves. To complete
all daily tasks, we constantly focus on improving our productivity. The situation is similar with service
organizations. Service organizations are constantly looking for ways to make their staff more efficient,provide better service to their customers and improve profitability.
More recently, service organizations have begun to recognize the importance of integrating mobility solutions
into their corporate strategy. From the head of operations to sales personnel, mobility benefits everyone by
extending productivity beyond the confinement of the office. According to Gartner, by 2018, 70% of mobile
workers will use a tablet or a hybrid device with tablet-like characteristics. Aberdeen Group predicts that
63% of leading service organizations will invest in mobile tools as a key strategy to improve field service
performance.
Mobility helps service organizations resolve issues faster, enabling them to attend to service requests
immediately and fix faulty parts on time for their customers. This prompt response has a high impact across
the ecosystem of the organization - from field service technicians to service managers, business managers,
executives and customers. An effective mobility solution can improve overall productivity by 30-40%, and
profitability by 20-25% for the service organization.
This paper addresses the significance of field service mobility, drawing upon RapidValues experience helping
companies succeed in the rapidly evolving mobile landscape. It first examines the life of a service technician
without mobility, including the challenges technicians face on-site and problems customers face due to
delayed service. It then describes the critical features that should be part of your field service mobile
application, and factors to consider when making a decision. The paper also examines a real-life scenario
that puts the concepts described here into practice.
Outsource Accounting Services & Bookkeeping Services India with latest software packages from Mindspace Outsourcing to enhance the business performance to clients.
Technical debt is a business problem - Bob Fischeragilemaine
油
This document discusses technical debt as a business problem rather than just an IT problem. It defines technical debt as shortcuts taken that make future development slower or more difficult. Taking on technical debt can speed up delivery in the short term but it must be paid back over time. The business consequences of technical debt include slower time to market for new features, lower quality, higher costs, and difficulty attracting technical talent. The document provides examples of technical debt and recommends assessing where debt most impacts business outcomes in order to prioritize where to invest in reducing it. It emphasizes that managing technical debt is an economic decision and suggests using value stream mapping to identify critical speed and quality issues to address.
Progressive Corporate Services is an offshore BPO provider that has been in operation since 1994. It operates 600-seat contact centers in India specializing in services like claims processing, policy administration, mailroom services, and teleservices. The company aims to build long-term relationships with customers by understanding their needs and delivering high-quality, valuable BPO solutions.
From reactive to proactive - How Azur transformed a service helpdesk and boos...Azur Global
油
In this case study, you will see first hand how Azur worked with our client in dramatically boosting the customer satisfaction of their internal IT helpdesk. When Azur took over the helpdesk, it was plagued by improper incident escalation, significant backlog of incidents and impaired communication between the offshore helpdesk team and the client. Azur turned this around through a managed service model, a SLA driven approach and a delivery playbook that incorporated ITIL best practices and reliable ticketing system. The result? We helped our client increase their business revenues, attained scores in excess of 90% in customer satisfaction and reduced costs.
S. Ramaswamy is seeking a position that allows him to adapt to changing technologies and environments while helping an organization achieve its goals. He has over 15 years of experience in IT, telecom, capital markets, and quality assurance. His experience includes roles as a defect manager, branch manager, change and incident manager, quality controller, and technical support executive. He has a master's degree in business administration with a focus on HR and finance.
Easycom Japan Philippines Inc. has submitted a proposal to set up an offshore development center for a client. The proposal outlines their services, including project management, HR management, facilities, and payroll. It discusses benefits of offshoring to the Philippines such as lower costs, skilled workforce, and cultural affinity. The proposal provides options of developing a dedicated offshore development center, project-based work, or opening a branch office. It includes a recruitment process, sample job descriptions, pricing structure and payment terms. The client is asked to accept the proposal, provide initial payment and schedule a project meeting to begin work.
The March 2013 BSC agenda covered the following topics:
- BSC reorganization changes
- A new BSC website launch
- Annual PCard refresher training requirement
- Upcoming implementation of a new corporate travel management system
- Discussion and Q&A on various BSC policies and initiatives
Healthcare business process partnering for success. ver. 1.3HarshVardhan1
油
The management helped improve business processes and reduce costs for a US health insurance consortium operating in several states. Through process mapping, standard operating procedures, training, and quality control measures, the management transitioned the client's claims processing in-house within 45 days. This resulted in significant improvements to productivity and a 32% reduction in the client's unit costs within 6 months.
Dedicated Offshore Development Centers: a popular trend in outsourcingSoftheme
油
The document discusses offshore dedicated centers (ODCs) as an outsourcing model where a vendor sets up a dedicated development team at their premises to work on a client's projects. It outlines the benefits of ODCs, such as reduced costs and focus on core business, and challenges like communication difficulties. It also describes typical ODC setup steps, operational models, budget components and service levels.
Industria specializes in providing temporary and permanent staffing solutions nationally across various industrial and commercial sectors. It has established a reputation for quality and cost-effective recruitment solutions. The document discusses Industria's recruitment process, services provided, initiatives to improve quality and continuity of staffing, client care procedures, current clients, and positive client testimonials that praise Industria's reliable and professional service.
The Rullion Group is a recruitment agency that placed over 500 permanent employees in 2014. They have 27 years of experience, 24 office locations across the UK, and set an all-time record for contractors onsite in 2015. All consultants are certified in recruitment practices. The company prides itself on long-term client relationships, proactive candidate sourcing, and its customized online recruitment system called myRecruiter. MyRecruiter streamlines the recruitment process, ensures compliance, and provides real-time data analytics and management information.
Praveen Kumar has over 10 years of experience in the health and benefits domain. He is currently a Senior Analyst at ACS working on projects involving benefits administration and client services. Previously, he worked at Mercer India and Patni Computer Systems on processes related to benefits enrollment, billing, and customer support. Praveen has a bachelor's degree in arts and has received several awards for his work in quality assurance, process improvements, and client relationships.
How to Interpret and Plan for the 2014 CMS CEHRT Rule Iatric Systems
油
* Flexibility Plan 2014 and what we know
* Mickey Waters, IT Director at Conway Medical Center Why he chose to take advantage of the rule
* Lyndel Mead, RN, MSN, Clinical Informatics Coordinator at Peterson Regional Medical Center Why he chose not to take advantage of the rule
* Making the best decision for your organization
* How to get personalized, expert MU advice
This document provides an overview of Marconix SMPL's managed services capabilities. It discusses Marconix's vision of leading innovative solutions that enable clients to succeed. It outlines Marconix's key verticals of reach-out and managed services across 300 locations in India. It also describes Marconix's modus operandi, locations, clients, and success helping clients win in the market. The document then discusses Marconix's managed services such as workforce planning, payroll management, management and supervision, and insurance. It highlights Marconix's service differentiators and strategies for success and resource ramp-up. Finally, it outlines Marconix's approaches to talent acquisition, screening, induction, time and attendance management
This document provides an overview of TempWorks Software and its suite of staffing and recruitment software solutions. It introduces TempWorks mission and evolution, highlights some customer success stories, and details its Enterprise, HR Centre, and Web Centre software products. It then reviews TempWorks' standard implementation process, including phases, resources, timelines and support service levels. The presentation aims to demonstrate TempWorks' end-to-end software services for temporary and permanent placements.
Eight strategies to get paid - Revenue Cycle ManagementJames Muir
油
Join revenue cycle management expert Elizabeth Woodcock & James Muir to dissect the eight strategies for surviving and thriving in todays turbulent reimbursement environment. This webinar will empower you with solutions to make your practice a top performer. In addition, attendees of this live webinar can quality for CEU credits.*
After this session, youll be able to:
Evaluate payer contracting opportunities and pitfalls
Determine contract management procedures to ensure appropriate payment
Implement effective methods of setting patients expectations for payment before the visit
Apply time-of-service collections techniques
Develop denial prevention and management procedures
Assess technologies to support efficient revenue cycle management
Identify staffing needs for successful revenue cycle management
Differentiate the elements of reporting key performance indicators for revenue cycle management
This document provides a summary of Jean-Pierre De Klerk's work experience and qualifications. It lists his positions at various companies from 2009 to present, including Assistant Manager at Stones Durbanville from 2015-2016, Shop Manager at Caf辿 Fino from 2013-2015, Claims Consultant at Absa Insurance from 2013, and other roles. It also lists his tertiary education in Banking Services and Advice from Millpark Business School and various training qualifications.
Final RSMeans from TGG Cooley Waire presentation prep edits AutosavedLisa Cooley, LEED AP
油
This document discusses strategies for managing deferred maintenance. It begins by defining deferred maintenance and outlining its impacts, such as higher costs and asset failure. It then discusses how to quantify deferred maintenance liabilities using condition assessments and cost estimation models. The document presents approaches like preventative maintenance, repair maintenance, and capital renewal to avoid accumulating deferred maintenance. It emphasizes using life cycle cost data to efficiently plan and budget maintenance activities. Lastly, it presents job order contracting as an effective method for executing deferred maintenance programs in a timely manner.
Maruthy Racherla has over 10 years of experience as a Test Lead/Manager working on projects in Australia for Westpac Banking Corporation. Some of the key projects mentioned are testing the Corporate Online Banking platform, the Project Gateway mortgage insurance platform, the Bank Wow account opening platform, and the Westpac/St. George websites. The summary provides an overview of Maruthy's role, experience, and representative projects tested.
R. Balaji is seeking a challenging career that encourages learning and creativity. He has over 5 years of experience in operations roles for financial institutions like BNY Mellon and Tata Consultancy Services. His experience includes processing tasks like verifying stock certificates, handling corporate actions, and training other associates. He has received several awards and appreciations for his work. Balaji holds a B.Sc. in Information Systems Management.
Shreyas Biwalkar has over 15 years of experience in customer service and business development roles in the consumer electronics and home services industries. He has a track record of managing teams, developing new business partnerships, resolving customer issues, and meeting sales targets. His career includes positions with companies such as Neova Solutions, Adonis Electronics, Hindustan Unilever, Videocon, and Samsung, where he gained experience in roles such as business development manager, head of branch service, customer care executive, and area head of service.
CCH Practice / Workflow Management with Comprehenssive Audit, ROC, Consultanc...Pramod Kudtarkar
油
CCH ProSystem India provides software solutions for accounting and tax professionals to help manage workflows, practice management, timekeeping, document management, and auditing. The software includes features like job management, resource allocation, timesheet tracking, and reporting. It aims to help professional practices improve organization and control over client services and deadlines through system-driven processes.
This proposal outlines a 3600 talent acquisition strategy to improve hiring efficiency and reduce costs at a global technology client. The current decentralized hiring process involves both an RPO provider and additional contingent agencies. The proposal aims to decrease key metrics like time to fill and cost per hire by increasing standardized processes, accountability, and exclusive use of the RPO. An implementation plan includes training managers, collaborating with the RPO, and evaluating results to create a fully integrated 3600 talent acquisition team.
This proposal outlines a 3600 talent acquisition strategy to improve hiring efficiency and reduce costs at a global technology client. The proposal involves training hiring managers, immersing the recruitment process outsourcing provider in the client's culture and values, and implementing a consistent hiring process. The goals are to decrease time-to-fill, increase interview to hire and submission to hire ratios, and reduce cost per hire. An implementation plan and cost analysis are provided, with an expected return on investment from increased revenue per employee and decreased recruiting expenses.
The document outlines Suraj Mahajan's presentation on a business strategy meeting for 2022. Key points from the presentation include focusing on addressing customer needs, getting customer referrals, building relationships, taking feedback, having a loyalty program, developing a service-centric team, billing for extra activities, attending industry events, engaging employees, developing case studies, and regular trainings. The presentation also discusses ideas for new business like acquisitions, streamlining services, technical training courses, biomedical equipment services, and starting new business lines. Metrics to track progress and ensure validation are also provided.
E Response Linked In Service Presentationjcronin88
油
The document summarizes the services provided by Worcestershire's Recruitment Experts, an innovative and flexible recruitment agency. They offer a range of modular recruitment services including flat fee recruitment, temporary staffing solutions, on-site temporary staffing management, an online talent bank, and flexible staff sourcing. Their services are aimed at businesses of all sizes and sectors and focus on cost-effective, fast solutions while maintaining high professional standards. They leverage technology like ID scanning, time and attendance tracking, and online timesheets to efficiently manage flexible workforces.
The document summarizes the services provided by Worcestershire's Recruitment Experts, an innovative and flexible recruitment agency. They offer a range of modular recruitment services including flat fee recruitment, temporary staffing solutions, on-site temporary staffing management, an online talent bank, and flexible staff sourcing. Their services are aimed at businesses of all sizes and sectors and focus on cost-effective, fast solutions while maintaining high professional standards. They leverage technology like ID scanning, time and attendance tracking, and online timesheets to efficiently manage flexible workforces.
Joni Lee C. Rossi is the president and CEO of CQ Personnel and Macpherson Group. She discusses several lessons for running a successful business, including having a solid mission statement focused on providing value and promoting diversity, developing business skills through market research and familiarity with industry language, and maintaining financial stability through careful management of revenues and expenses. She also recommends partnering with other companies, networking, and using all available marketing tools to gain exposure despite competition.
Women have made great strides in business over the past few decades but still face barriers like lack of recruitment, difficulty getting capital, and struggling to achieve work-life balance. While women own 46% of businesses, they only win 4% of corporate sales and 3% of federal contracts. There may also be a "second glass ceiling" limiting women's advancement. However, women are increasingly motivated by the desire for achievement and challenge rather than glass ceilings. Studies also show women-led businesses in Massachusetts have an average longevity of 21 years and expect robust annual growth. For diversity to thrive, companies should establish mentoring and set recruitment goals for women while creating a supportive culture for work-life balance.
CQ Personnel is a staffing agency that places temporary professional and support personnel. Through careful screening, they ensure only highly qualified candidates are placed. Their mission is to promote diversity and provide best value to both employees and client companies. They specialize in placing various office support roles and professionals. CQ Personnel guarantees fast response times, a commitment to diversity, and high standards for candidate screening.
Founded on a clear vision of building long term relationships between our clients and candidates, the MacPherson Group has earned its reputation as a trusted staffing solution for the legal profession. Since 1992, the MacPherson Group has been placing legal professionals with some of the most outstanding and reputable firms and companies in the country. With a focus on integrity and diversity, the MacPherson Group strives to seek out the most qualified and enthusiastic candidates from a variety of backgrounds and disciplines.
CQ is the Navy radio signal that indicates an urgent need for help. Since 1987, CQ Personnel has responded quickly and efficiently to companies\' calls by finding highly qualified, dependable and well trained temporary personnel. We strive to provide best value and promote diversity.CQ Personnel is certified through the Womens Business Enterprise Council, Supplier Diversity Office and is a GSA contract holder. CQ Personnel, a GREEN company, has placed temporary staff with the Commonwealth of Massachusetts as a multi-zone staffing vendor and has serviced most Departments for the Commonwealth including many cities and towns and quasi-public agencies for over 20 years.
2. WHAT WE DO
CQ/VMS Global is a management service company providing a
sophisticated yet user friendly platform built to provide a space where
hiring managers, vendors, and temporary staff can easily communicate and
track jobs and candidates.
We have extensive experience as both a management service provider and
a temporary staffing supplier.
3. HISTORY
Established in 1987
SDO Certified, Federally certified by WBENC, and a GREEN company
Placed in excess of 10,000 temporary staff with the Commonwealth since 1988
Combined over 50 years of experience as a Managed Service Provider
National staffing services vendor
GSA Federal Contract holder
Combined over 25 years of Executive Recruitment
Extensive executive search capability with a talent for finding diversity
candidates
4. CQ/VMS GLOBAL
SCOPE OF SERVICES
MSP Provider offering a VMS tool
Temporary Staffing: Accounting, Administrative, Customer Service, Data
Entry, Event Support, Graphic Designer, HR/Payroll Assistant, Light
Labor, Medical Administrative Assistant, Office Support
Technician, Receptionist
Temporary Legal Staffing: Legal Assistant, Paralegal, Attorney
Executive Recruitment: Conduct contingent and retained searches for
Professional Level positions.
5. CQ/VMS GLOBAL VENDOR
MANAGEMENT SOLUTIONS
CQ/VMS Globals unique service offerings include on-call temps, EEO
compliance, payroll services, timely notice, purchase orders, accurate
invoices, group time cards, hiring, placement
strategy, promotion, termination, training and CORI background checks and a
vendor management solution
Fully insured and financially solvent
Provide the best value and promote diversity
Built on a strong foundation of customer service and relentless
commitment to integrity and diversity
Meet the reporting needs for the client
Provide best talent
Easy solution for invoicing
Easy to use electronic timecard process
6. RECENT CONTRACTS HIGHLIGHTS
Commonwealth: City of Boston, Division of Capital Asset
Management, Department of Developmental Services, Department of
Transitional Assistance; Department of Revenue
Federal: Federal Temporary Staffing Contract GSA, Securities & Exchange
Commission
University/Acadamia: MIT, Harvard, American Academy, University of
Massachusetts Medical School, Brown University, College of the Holy
Cross, Worcester Polytech Institute, University of RI
Medical: Childrens Hospital, Executive Office of Health & Human
Services, currently in the process of becoming one of the few SDO certified
vendors for Partners Healthcare
Private Sector: Blue Cross Blue Shield MA, Raytheon, Tufts
HealthPlan, Neighborhood Health Plan, Assisted with MetLifes EEO hiring
plan, CITI, JP Morgan, Deutsche Bank, Bank of America, Natixis Asset
Management, ICS Risk Advisors, Choate Hall & Stewart, Evidox
7. COMPANYS METHODOLOGY
Deep roots in the community collective 75 years
Offer career coaching, training, resume writing and support to
candidates
Utilize resources that set industry standards in the area of
background checks
Highly sophisticated background and testing online tools
Three reference checks are conducted immediately following an in-
person interview
Mandatory testing is required of all CQ/VMS Global Temporary
Service Employees
8. CQ/VMS GLOBAL VENDOR
MANAGEMENT SOLUTIONS
Database creation within 1 hour
Simple and Intuitive customization
No charge for data conversion
Rapid implementation
Accessible from anywhere in the world
30 minutes training time for users
Utilizes cloud computing relieving server overload
Provides unlimited data storage
Improves responsiveness and accountability
Eradicates needless data management
Responsive technical and administrative support
9. CANDIDATES QUALIFIED
PROCESS
HIRING MANAGER CQ/VMS GLOBAL
(INTERNAL PROCESS)
1. Hiring Manager logs in and Creates
Job in CQ/VMS
2. CQ/VMS Job is Automatically Assigned to all Suppliers
3. Suppliers receive notifications of New Job Assignment
4. Suppliers Screens Candidates against Job Requirements
Extensive candidate interview
Background, CORI and reference checks are
performed
Candidate receives Kenexa Prove it! test
Supplier Approves or Denies Candidate to move to
the next step
6. Utilizing the Matching Tool Hiring 5. Supplier Forwards Resume of Candidates Qualified to Hiring
Manager Accepts or Rejects Manager
Candidates and/or Provide Feedback
7. Supplier schedules interviews with the top Candidates with
8. Hiring Manager makes a decision on Hiring Manger
Candidate 9. CANDIDATE DELIVERY
10. Add chosen Candidate with time and expenses into system
15. TIME & EXPENSES MODULE
Easy integration of our time card and invoice
Option to receive invoices on a weekly, biweekly, or monthly schedule.
Invoices by each department
Batch generation
Customization and Flexibility
Copy to the Hiring Manager for record keeping
Time cards will be electronically approved
Electronic approvals and lists of missing time cards
Invoices will be provided within 10 days of service
Purchase Order calculations
19. QUALITY ASSURANCE
CQ/VMS is quick and easy to set up,
supplying Hiring Managers and users with a simple and reliable interface
Hiring Managers can
offer supplier agencies feedback
monitor the suppliers performance with intelligent metrics
Data is saved in 2 back up Data Centers New York & Boston
CQ/VMS provides technical support to
Hiring Managers, Suppliers and Temporary Staff.
20. QUALITY ASSURANCE
Pre-selection process employed by CQ/VMS Global recruiters
and subcontractors
Careful recruitment and meticulous screening
Value of employee satisfaction
Most competitive and well-rounded benefits package to our
temporary service employees
Employee handbook to all of its temporary employees
21. TEMPORARY STAFF BENEFITS
Sick Time
Vacation time
Holiday time
Annual Performance Reviews
Health Insurance
Finishing Bonuses
Career Coaching
Resume Consultation
Computer Training
22. REPLACEMENT GUARANTEE
Confirmation of non-availability within two (2) hours after a request
is made for services that will commence the next business day
Confirmation of non-availability within two (2) days for services that
will commence within one week
Confirmation by telephone within 30 minutes after the scheduled
arrival time
Conduct quality assurance checks
Replacement of an unsatisfactory worker within one business day
23. EXECUTIVE RECRUITMENT
COST & FEE PAYMENTS
OPTION ONE: Direct Hire Placement Guarantee
25% Placement Fee
Guarantee refund 100% of the fee paid for the applicant if said
applicant is terminated within thirty (30) days of start date and if the
fee is paid within ten (10) business days of the applicants start date
OPTION TWO: Retainer Fee
Retainer fee of 25% of the total compensation.
50% of the retainer fee is due upfront with the job order.
50% of the retainer fee is due upon delivery.
The CQ/VMS Global Direct Hire Placement Guarantee holds true to
the retainer fee option.
24. WHY CQ/VMS Global
Simple & Light Technology Platform
25 years Executive Recruitment Experience
Seamless Transition
Expert Accounting/Invoicing Solution
Provide Best Talent
Intelligent Metrics
#24: CQ/VMS Global will discount the Direct Hire Placement Fee from thirty percent (30%) to charge twenty-five percent (25%) of the first annual salary; including base salary plus any guaranteed bonuses and/or commissions. CQ/VMS Global guarantees that we will refund 100% of the fee paid for the applicant if said applicant is terminated within thirty (30) days of start date and if the fee is paid within ten (10) business days of the applicants start date. This guarantee is not applicable in the event that the employee is terminated because the employer has insufficient work for the employee. This guarantee allows the Commonwealth to satisfy itself that the candidate has the requisite experience and qualifications and that information provided by the candidate and other sources, directly or through CQ/VMS Global, is accurate. OPTION TWO: Retainer FeeCQ/VMS Global will bill a retainer fee of 25% of the total compensation. CQ/VMS Global shall include a reasonable estimate of commissions, bonuses, incentives, or other emoluments in lieu of or in addition to salary in projecting the total estimated gross annual compensation to be earned by the candidates during the first 12 months of employment in order to determine the service fee due to our company. Said estimate shall be mutually agreed upon by the candidate, our office, and the employer at the time of acceptance and shall not be increased or decreased thereafter. The retainer fee will be paid according to the following schedule: 50% of the retainer fee is due upfront with the job order. 50% of the retainer fee is due upon delivery. The CQ/VMS Global Direct Hire Placement Guarantee holds true to the retainer fee option.