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Dear Sir/ Madam,
I would like to introduce myself as young, energetic and enthusiastic person ready to accept
challenges and succeed in any given circumstances.
I have completed my Graduation B.Com in 2003. I began my Professional career in Shipping
Industry in the year 1989. My chosen area of interest is Logistic and Freight Forwarding
especially Sea Export Operations. As enclosed in resume, I made a humble beginning as a
“Customer Service Executive” and with my hard work and professional attitude towards my
job responsibilities want to grow and develop with the same consistency and dedication.
I had employed with DHL Logistics Pvt. Ltd from September 2006 to May 2014, as Asst.
Manager– ISC (International Supply Chain) Sea Exports. I report to Senior Manager – ISC,
Sea Exports & Logistic and assist them in decision making new initiatives and project
activities, apart from looking into daily requirement of operational services.
I have also worked with reputed Companies like Oriental Clearing Agencies, Oriental
Multimodel Transport, LCL Logistics Agencies Pvt. Ltd.
I am confident about my capabilities, skills and my professional knowledge and feel that I
am suitable for the position applied for.
My expected salary would purely depend on the job profile and responsibilities that I would
be expected to handle.
The reason to look for the change could be attributed to the fact that am looking for change,
challenges and good growth prospects in a company where my skills can be better ut ilized.
I look forward to meeting you in person to discuss more in detail about my suitability for the
position.
Thanking you,
Sincerely
____________
Santosh Narasing Pilane
Encl: CV.
C U R R I C U L U M V I T A E

S A N T O S H
N A R A S I G P I L A N E
Career Objective
To seek an assignment in a professional organization which will provide me an opportunity to
prove my capabilities and enhance my knowledge and to leverage my skills and abilities with the
practical scenario for the benefit of the organization.
Extensively experienced and goal-oriented team member with positive leadership qualities.
Worked with highly skilled operational teams and contributed toward achievement of overall co-
operate goals and objectives.
Personality Traits
 Openness to learning new techniques.
 Analytical & Logical mind, Thoroughly process oriented
 Professional attitude towards work & ability to succeed in challenging and stressful
environment.
 Possess good communication and organizational skills with proven abilities.
 Good negotiation skills and cost saving ability
 Proactive and ready to take initiatives, with decision – making capabilities.
 To dedicate best of my potentials to the welfareof my organization.
 Date of Birth
 26TH APRIL, 1971.
 Linguistic Proficiency
 English, Hindi & Marathi.
SU N D ER G U L L Y, C HAITAN YA BL D G .
5T H FL O O R. RO O M N O . 316, B.J.
M ARG , BYC U L LA (W), M U M BAI - 400
011
MOBILE: 98701 07977
E -M AIL : sanp il2009@ yaho o .co m ;

 Marital Status
 Married
 Educational Qualifications
 Commerce Graduation from Mumbai University with First class in the year 2003.
 Higher Secondary Certificate from Mumbai Board with Second class in the year 1989.
 Secondary School Certificate from Mumbai Board with Second class in the year 1987.
 Computer Proficiency
 Familiar with Ms-Dos, Ms-Windows, Ms-Office, Internet.
 Work Experience
- 25 Years in CHA/Forwarding / NVOCC /Shipping (1989 - 2014)
1) Worked as Dock Clerk for1 year with M/s .D.P.Pujara & Sons ( 1989-90 )
2) Worked as Dock/Customs Clark for1 year withM/s V. Arjoon ( 1990-91 )
3) Worked withM/S Oriental Clearing Agencies since 1991 - 2003 as Customer Service
Executive
SEA/AIR Export (Buyers Consolidation / Nomination Cargo)
4) Worked WithLCL Logistics PVT.LTD. as Documentation Executive (Aug.2003-Dec.2004)
5) Worked with Oriental Multimodal Transport as senior Executive (Jan 2005 – Aug.2006)
 Worked with DHL Logistics Pvt Ltd, one of the fattest Growing & Developing
Company in Logistics World today. from September, 04 2006 till 9th May 2014.
Designation:Deputy-Asst.Manager – ISC (International SupplyChain)Operation/ Sea
Exports Customer Support (Nomination Business) - ISC / CPM (International Supply
Chain/Customer Program management)- handling Key A/C - Nomination Business/Buyers consol
Responsible forsmooth execution of Exports shipments in line with customer requirements,
Process compliance, Operational cost reduction, support project implementation, improve
customer satisfaction, achieving Operational performance targets and ensure Operational
compliance as per the guidelines and procedures.
 JOB PORFILE: LOD (Local Job description)
 Vendor / Customer PO Management : 𝐎𝐩𝐞𝐧 𝐎𝐫𝐝𝐞𝐫 𝐑𝐞𝐩𝐨𝐫𝐭−Weekly Basis
 Responsible forsmoothexecutionof Exports shipmentsinline withcustomerrequirements,country
regulations, customs trade practices.
 Timely updates to customer service team on shipment related information.
 To increase customer satisfaction (both internal/external) with best in class services
 Manage customer complaints efficiently through customer service team
 Manage cost effectively and strive to reduce cost consistently.
 To ensure realization of complete cost and revenue at the time of file handling itself in LOGIS
through GSC team.
 To ensure regulatory compliance pertaining to AMS, ACI, ISF and FMC filing.

 Plug all possible gaps to eliminate revenue leakages.
 Avoid claims, penalties due service failures, Achieving all Operational performance targets set.
 To handle operational irregularities, Send pre-alerts to network office with all necessary
documentswithin48hrs of vessel sailingandCo-ordinate withdocumentation team for timely LOT
transmissionReceipt of documents / bookings from customers
 Verifydocsandto checkwithdefinedonline system for shipping window or o liase with destination
office for approval.
 Report exceptions to customer, destination office, if any.
 Liase with Shipping line, port CFS, trade bodies as require per shipment.
 Coordinate with operation team for timely clearance (wherein customs clearance involved)
 Managing Complete Sea Export Operations for Various Nominations and Key A/c’s Customers for
Europe/USA/Far East Sectors.
 Workingas TeamMemberand MonitoringTeamsDailyworkin absence of seniors.
 Train andupgrade team colleagues&juniorsforbetterOperational Efficiency&Productivitywith
the recentupdatesinthe trade.
 Enhanced product knowledge and quality of work
 Setting SOP / Compliance for Key Customers.
 Responsible forComplete ExportOperations&Documentations,Shipment Processing as per SOP &
Compliance for assigned customer (Nominated major key customers)
 Dealing with Shipping lines, FCL shipments for bookings, stuffing and on board confirmation,
 Follow up for weekly projections for the Sea-Export CFS team & sending projections to various
shipping lines.
 Arrangingplacementof Containersat CFS.Alsocoordinationwith CFS operations staff for stuffing /
operation related issues.
 Consol planning for Destinations – Europe /US Sector
 Co-ordination with Customs Clearance Team for Customs Clearance issues.
 AssistingManagementinResearch&Developmentof IndigenousSystemstoincrease efficiency
level.CollectingInformation,requirements/ various proceduresandTechnical Know-how.
 Worked with Oriental Multimodal Transport as Customer Service Executive /Co-ordination for
Sea/Air Export handling Key Accounts from Jan. 2005 to Aug 2006
 JOB PROFILE:
Responsible for monitoring the shipments until arrival at destination, keeping track from Pre
Transaction to Post Transaction of shipments as per SOP (Standard Operating Procedure)
Co-ordinate with supplier/vendor, Buying Houses, In-House Forwarders, Transporters, Co-Loaders,
Customers, Operation, Shipping Lines, Consignee and Overseas Agents/Counter Parts.

Job entails providing customer/consignee’s queries, solutions, trouble shooting matters along with
Follow through and feedback.
Job Involves:
 PO UPLOAD: Checking Pre Shipment Details with shipper, Buying Houses, Consignee, Overseas
Agents.
 PRE-APPROVAL: Seek Shipment Approval from Consignee / Overseas Agents through Pre –
alert, Vessel Booking Approval and On Line Program.
 BOOKINGS: Bookings of containers, cargo, space with Shipping Line
 CMS: Cargo Management System – Cargo Tracking with Shipper, Transporter In-house
Forwarder for smooth handling of cargo.
 LOAD PROPOSAL: Advising Loading Program / Stuffing pattern to Port Operation staff as per
Consignee’s / agent’s instruction, requirements.
 POST SHIPMENT: Once received Stuffing Details from Port Operatio0n, preparing Post Advice,
Confirmation Note.
 LOAD LIST: Sending Loading List of stuffed containers/shipments to shipping Line.
 SOB DETAILS: Once received On-Board confirmation from Shipping Line, sending Post Advice,
Confirm On Vessel Note to consignee / Agent / Buying Houses as well as shippers.
 PSD: Post Shipment Documents Collection from Shipper, In-house Forwarder Pouching to
consignee / Overseas Agents for delivery of cargo at Destination Port.
 Worked as Documentation Executive with LCL LOGISTICS PVT. LTD. From AUG. 2003 To DEC. 2004.
 JOB PORFILE:
 Used to handled ACD (AdvanceCargo Declaration) forUSA and Canada sector
 Preparing MBL/HBL forvarious Shipping Lines through On/Off line.
 Filling of ACD with various Shipping Lines. Such as APL,MAERSK, P&O,TATA NYK, HAPPAG
LLOYD,MOLetc.
 Filling of ACD through on line with Canada Customs.
Have successfully completed The Training Program on “PERSONAL EXECELLENCE, TIME
MANAGEMENT & COMMUNICATION SKILLS” organized by “THE CENTRE FOR EXCELLENCE”
 Worked as a Customer Service Executive / Consolidation with M/s Oriental Clearing Agencies from
1991 TO AUG. 2003.
 JOB PORFILE:

One of the top 5 Freight Forwarder, Multimodal Operator, the Leading Clearing Agent/NVOCC
holding major business for Europe Sector SEA/AIR (FOB shipments) handling major Nominated key
A/C for Europe sector -Nomination/Consolidation/Gruppage cargo.(SEA / AIR EXPORT) dealing
with various consignees such as M&W Freight, J.D William, Express Gifts, Rajan Imports, Matalan,
Drew Brady, G.J. Garments etc.
 Handled the Sea shipments Ex S. India - Tuticorin /Chennai Ports including JNPT shipments.
 Well known about the Pre / Post Alert, Shut-Out Note of different Consignees along with all System
Entries of various Agents/Consignees. Buying Houses.
 Used to deal with Consignee / their overseas Agent ,Merchandiser , directly through mail / phone on daily
Weekly basis along with their Indian customers and Buying Houses all overIndia.
 Used to prepare all necessary documents (As per SOP) forKQN such as:
o Vendor Contact for PO Upload
o Pre-Advice - i.e. Pre-Alert of shipments to Consignee.
o Container Manifest - Planned Vsl CLP.
o Post-Advice
o Exhibit A - Failure Report - Weekly basis
o PO Monitoring Report - Weekly Basis
o DTL Letters - Documents Transmittal Letter
All above jobs has been completed with follow up through and feedback, customers, consignee
Agent’s queries and solutions, logistics requirements. Coordinating with all departments for proper
communication network for smooth operation.
Interest and Hobbies:
Listening Music, Travelling & Reading.
Personal Details:
E-mail id: sanpil2009@yahoo.com ; sanpil2009@gmail.com
References: - Available on request
Date: - __________________ ___________________
Place: - Mumbai SANTOSH N. PILANE

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CV - Santosh

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