More Related Content
Similar to CV_Chinnapat_Chamchoi_2023.pdf (20)
Recently uploaded (20)
CV_Chinnapat_Chamchoi_2023.pdf
- 1. P a g e 1 | 5 Chinnapat Chamchoi ???????? ???????? ? +66 97 252 8493 | Chinnapat.ch9@gmail.com Qualification Summary ? Having the Associate Project Management Certification Program. ? Having the Lean Six Sigma Yellow Belt Certification. ? Having the car - driving license. ? Having the License for Professional Practice (Associate Electrical Engineer (Electrical Power)). Education 2013 – 2017 Thammasat University, Thailand Bachelor of Industrial Electrical Engineering (Electrical power) 2010 – 2012 High School: Benchamarachuthit School Chanthaburi
- 2. Chinnapat C. P a g e 2 | 5 Work Experiences ABB Electrification (Thailand) Co., Ltd < Apr 2019 – Present> ABB is a leading global engineering company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotic, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years. Associate Project Manager, Service Division ? Overall Project Management for MV&LV product and execution of orders based on technical specifications and commercial contractual requirements ? Execution of orders including scheduling, tracking, shipment, invoicing coordination, closing and being single point of contact for all technical and commercial coordination with customers and suppliers from the beginning to the end. ? Ensuring all project management activities performed in strict accordance with ABB Business Ethics, - ABB policy, contractual agreements, quality standards, health, safety & environment requirements, financial targets, as well as schedule commitments. ? Realizing the overall impact of scope changes & claims and actively negotiation as they arise to ABB’s best interest. Also pursue strategic change order opportunities to increase customer orders and lower risk.
- 3. Chinnapat C. P a g e 3 | 5 ? Planning critical path, monitor and controlling project activities to maximize cash flow, Accurately forecasting project revenue, profitability, costs, margins and cash flow ? Delivering & invoicing the projects as per customer and company KPI expectations (Revenue, On Time Delivery etc.) Schneider Electric (Thailand)Limited < July 2019 – Jan 2020 > Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries. Technical Support Engineer,Customer Satisfaction & Quality Department ? Provide first level technical support about Schneider & APC product for example ? Air Circuit Breaker (ACB) ? Moulded Case Circuit Breakers (MCCB) ? Automatic Transfer Switch (ATS) ? Magnetic contactors ? Load center cabinet & Consumer units cabinet ? Miniature Circuit Breakers (MCB & RCBO) ? Home and Distribution product ? Power Meter ? Soft start & Variable Speed Drive ? Uninterruptible Power Supply (UPS) for customers, particularly regarding technical information on products such as Installation, basic setting, troubleshooting and application
- 4. Chinnapat C. P a g e 4 | 5 information during the pre-sales & after sales process via phone, email, chat and digital social media. ? Exploration of all opportunities to serve the customer while addressing customer support requests and convert to inbound revenue. ? Providing Schneider and customers coordination services, such as sales team, service team, marketing team and Schneider distributor, etc. ? Record customer enquiries into Schneider system (Sales force) and will be responsible to close customer cases and or escalate to advance technical support. ? Take ownership of FAQ creating met customer demand and ensure customer satisfaction before closing the request. ? Perform Customer survey time to time, analysis customer satisfaction indicators and recommend action plan to improve customer satisfaction. Premier Business Inter Company Limited < August 2018 – July 2019 > Founded in 2001, Premier Business Inter Co, Ltd is a company specializing in the supply and distribution of medical equipment for therapeutic radiology ranging from a Linear Accelerator (LINAC) and Treatment Planning Machine for Cancer Patients to X-ray Simulator. Service Engineer, Services and Customer Support Department ? Provide preventive maintenance service, upgrade, system start-up, site acceptance test and application software modification for several hospitals: - o Bumrungrad Hospital, o Siriraj Hospital, o Thammasat University hospital, etc.
- 5. Chinnapat C. P a g e 5 | 5 ? Handle technical support, troubleshooting, 24-hour standby and emergency services ? Estimate services projects cost for customer services business team Training Attendance / Personal Development Highlight ? Associate Project Management Certification Program ? LEAN Management for After-Sales Service Program ? Lean Six Sigma Yellow Belt Certification ? Project Risk Management ? Customer Experience and Inbound Opportunity detection Experience ? Customer Success Global Core Certification Curriculum (Bronze section) ? Digital Security ? Planning & Reporting Program ? Customer Centricity & Service Operation Standard ? Customer Complaint Handling and Service Recovery