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Joel Hansen Resume
- 1. JOEL HANSEN 8625 W Orbit Dr Boise, Idaho 83605 C: (402)960-8097 HansenJoel@iCloud.com PROFESSIONAL SUMMARY Systems Engineer experienced in Windows 2003 - 2012 R2 and Virtual environments (Hyper-V / VMWare). Vast knowledge of client and Server applications, as well as installation and configuration of desktops, Router and Switches. Skills Microsoft Software Update Services Windows OS: 95- Windows 10 Cisco Firewalls Microsoft Office Suite Products Microsoft Windows 2003, 2008, 2012 Servers Cisco Prime Microsoft Exchange Virus Protection Software (McAfee/Nortel) Cisco VOIP/Cisco Call Manager Microsoft Active Directory Hyper-V Software Installation VMware eSXi 5.5 Cisco ACI EMC VBlock / Isilon Cisco CUCM Wireless Access Point Desktop and laptop repair DNS DHCP Desktop Imaging Desktop Support MacAfee Web Gateway WORK HISTORY Concentric Corporation/Omaha Public Schools, Omaha, NE Oct 2015 - July 2016 Network/Systems Administrator ï‚· Windows 2008 - 2012R2 Servers ï‚· VMWare eSXi 5.5 ï‚· Hyper-V Virtual environment ï‚· Active Directory ï‚· Assisted with rolling out of a new CISCO VOIP phone system in OPS TAC building. Assigned phones digitally using the CISCO Call manager system. ï‚· Assisted with preparation of a CISCO ACI deployment. ï‚· Data back-up and recovery using EMC products ï‚· Acting as SAN/Virtual environment backup to the lead in this area. Using VMSphere to implement and maintain virtual machines in the environment. ï‚· CISCO router/switch and wireless Deployment. ï‚· Cisco Prime ï‚· Wireless Configuration
- 2. Borsheims Fine Jewelry, Omaha, NE July 2014 – Oct 2015 System Engineer  Built and Maintained Windows 2008 - 2012 R2 Servers  Administrator for the Active Directory environment  WSUS  Hyper-V configuration and maintenance  Monitored environment for HIPPA violations  Restored data, operating systems, files, documents and drivers  Desktop Configuration and Troubleshooting - Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.  Identified and corrected performance issues with Dell and HP Servers.  Oversaw the daily performance of computer systems.  Updated Firmware on servers  Implemented user rights within the systemusing group policies and folder rights within the environment  Ensured proper installation of cables, operating systems and software.  Installed software, modified and repaired hardware and resolved technical issues within Windows Servers 2008-20012.  Implemented and maintained firewalls, series switches and security appliances.  Visually inspected temperature sensors to maintain health of servers and network devices.  Reviewed logs for all networking devices for unresolved abnormalities and problems.  Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.  Communicated with vendors to resolve network outages and periods of reduced performance.  Monitored systemlogs for all company computers and devices to maximize uptime.  Built server systems and installed into racks.  McAfee Web Gateway Lewis Central School District, Council Bluffs, IA May 2011 – July 2014 Helpdesk Support Technician  Implemented Active Directory by migrating a Novell system to AD  Created Folders and Folder rights for Teachers and Students using Group Policies and Folder rights  supported all Windows 2008 - 2012 R2  Built and Supported Hyper-V eSXi 5.5  Desktop Support  Desktop Imaging  WSUS  Monitored company-wide trouble ticket queues.  Reviewed logs for all networking devices for unresolved abnormalities and problems.  Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches and routers.  Tested and evaluated AutoCad software to improve performance and usability for student classrooms.  Upgraded and expanded network systems and their components.
- 3.  Worked extensively with to schedule and store reports.  Worked extensively with SolarWinds software to schedule and store reports.  Completed remote repairs involving software solutions and hardware repairs.  Defined security requirements for computer systems, including mainframe, workstations and personal computers.  Built server systems and installed into racks.  Resolved virus and malware issues.  Set up equipment for 1200 students and employees, including installing cables and hardware.  Set up and configured hardware and software on company equipment.  Maintained accurate hardware and software inventories.  Restored data, operating systems, files, documents and drivers.  Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.  Ordered necessary supplies and parts to repair malfunctioning hardware.  Installed software, modified and repaired hardware and resolved technical issues.  Resolved customer issues in a clear, courteous and straightforward manner. Pratt Audio & Video, Omaha, NE Jan 2010 – May 2011 A/V Technician  Tested and maintained computer-related industrial electronic control systems and electrical components  Safely operated standard and aerial lift vehicles.  Installed data and video equipment.  Documented all maintenance and repairs.  Resolved technical inquiries each day.  Interpreted blueprints of electrical layouts and building plans during installations.  Fed cables through access holes, roof spaces and cavity walls.  Positioned and terminated cables, wires and strapping.  Isolated faults in units and components. IBEW Local #22, Omaha, NE Aug 2008 – Jan 2010 Data Technician  Installed data and video equipment.  Safely operated standard and aerial lift vehicles.  Installed machinery, equipment and new and replacement parts.  Calibrated and monitored devices following installation.  Programmed and troubleshot devices following installation.  Installed cable support systems and prepared workstation outlets.  Terminated UTP cables and fiber optic cables.  Interpreted blueprints of electrical layouts and building plans during installations.  Fed cables through access holes, roof spaces and cavity walls.  Positioned and terminated cables, wires and strapping. EDUCATION
- 4. Associate of Applied Science: Associate of Applied Science: Electronics Technology - Cisco Networking, 2011 Metro Community College - Omaha, NE Coursework in Computer Science and Information Technology Graduated with Honors