FREDDIE Manager Resume 7-16
Download as DOC, PDF1 like191 views
Freddie Cisson is seeking a Manager position at Florida Power and Light. He has over 18 years of experience in customer service and management. Most recently, he worked as a Supervisor at Public Service Electric and Gas in New Jersey, where he resolved customer issues and ensured safety. He also has leadership experience as a Middlesex County Committeeman and with Promise Church of God youth programs. Cisson has a Master's Degree in Psychology from Grand Canyon University.
More Related Content
What's hot (17)
Similar to FREDDIE Manager Resume 7-16 (20)
FREDDIE Manager Resume 7-16
- 1. Freddie Cisson 3470 Pinewalk Dr. N Apt 222 Margate, Fl 33063 Phone: (908) 405-6163 Email: CissonFreddie@Yahoo.com Objective To obtain a Manager position within Florida Power and Light corporate operations. Summary Highly self-motivated, focused and detail-oriented with over 18 years in customer service and management. Articulate team player with excellent oral and written communication skills and the ability to multitask, prioritize, and self-manage. Thorough knowledge of Microsoft Office and SAP functions. United States Navy 1992 – 1993 Perform data transfer tasks and Maintain records of daily work routines. Provide system updates to shipmates for new processes and procedures. WORK EXPERIENCE Public Service Electric and Gas, New Jersey Supervisor October 2009 - Present Responsible for addressing and resolving the concerns of a team consisting of up to 150 members daily. Work with large and small business customers to ease resolution of field service issues, rates, billing, and collection issues. Point of contact for reps, sr. service reps, and supervisor team in need of assistance. Provide tariff details to customers for an understanding of the meter to cash process. Responsible for processing emergency orders and coordinating with other departments to ensure the safety of the community, co-workers, and company infrastructure are maintained. Establish consensus, trust, and communicate effectively (written and verbal). Use sound practices and skills and maintain a total commitment to company standards while valuing differences in others' strengths, perspectives, approaches, and personal choices in a diverse and inclusive manor in a teamwork setting. Recognized system errors and process gaps and inform corporate for corrective action. Receive live and escalated callbacks for customers requesting the assistance of a supervisor. Includes problem solving on a supervisory level beyond the standard staff responsibilities and or abilities. Knowledge of SAP CRM/DWMS and GIS. Strong MS Office skills, SAP, Customer Relationship Management (CRM), and the Interactive Voice Response Systems (IVR). Work with managers in different departments and regions of the company the processing of state programs and continuation of program benefits. Pearl Property Management - North Plainfield, New Jersey Chief Operation Officer January 2007 – November 2009 Involved in the evaluation and acquisition of properties. Provide supervision in the construction of all repairs, replacements and upgraded equipment and structural aspects of properties. Achieve the desired results of the organization through the use of set values and tools for sale of properties and state/local inspections. Layout projects for successful completion. Train and instruct personnel in work practices, use of tools and equipment. Recognize unusual conditions and take corrective action to ensure a safe working environment. Broadband Express - Chatham, New Jersey Training Supervisor June 2005 – November 2006 Provide CATV and Telephony training. Inventory control and distribution management. Provide technical support and customer service. First level supervisory position. Ability to layout and supervise the work of others. Train and instruct personnel in work practices and use of tools and equipment. Recognize unusual conditions and take corrective action. Possess and maintain a valid driver’s Class A commercial license. Public Service Electric and Gas - Irvington New Jersey Underground Technician April 2003 – August 2003 Maintain company and customer equipment at various locations. Worked on team projects to ensure successful completion. Worked with energized and de-energized equipment. Monitor and maintain dry nitrogen tank levels. Possess and maintain a valid driver’s Class A commercial license. Assist in the emergency response and
- 2. restoration for major events that occur at all times. Involved with the construction of outside plant facilities and distribution facilities. Provide supervisory backup to managers to meet business needs Verizon - Irvington, New Jersey Multi Media Service Technician/ Outside Plant Technician October 1998 – October 2003 Provide supervision in the construction of major new, replacement and upgraded outside plant facilities. Oversee the activities of outside plant construction associates during set times to ensure safe and efficient construction. Promote safety principles. Operate bucket truck and digger pole placing equipment. Transport equipment and poles up to 55 feet in length. Possess and maintain a valid driver’s Class A commercial license. Assist in the emergency response and restoration for major events that occur at all times. Involved with the construction of outside plant facilities and distribution facilities. Provide supervisory backup to managers to meet business needs. Leadership Middlesex County Middlesex County Committeeman June 2009 – Present Provide feed back to and from residents to the County of Middlesex and the City of Edison. Work with community based programs to ensure the community has accessibility to the resources that are available. Assist families dealing with different crisis issues with parents and children. Committed to maintaining the family structure in a healthy and prosperous manor. Continuously working to bring fresh and new ideas to the table of families that work toward building the family structure. Responsible for ensuring the safety of all family members in household across the state and country. Promise Church of God – New Brunswick, New Jersey Youth Assistant July 2007 – Present Work closely with youth department to guide and structure children age 2-21. Work closely with children to help build self-esteem and attributes for life. Provide confidentiality for children and parents. Construct plans and projects to strengthen family bonds. Involved in outings with youth. Education Grand Canyon University, Phoenix AZ Masters Degree in Psychology, 2015 Bachelors Degree in Psychology, 2013 Union County Vocational Technical School, Scotch Plains NJ HVAC Universal Technician Certification. Notary Public of the State of New Jersey *Valid Driver’s License