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CURRICULUM VITAE
Gourishankar Mukati
245 Sundar Nagar ,
Ashoka Garden. Bhopal
Mobile No# 9713001968/8878661803
Email: gouravmukati1987@gmail.com
OBJECTIVE-
To continue learning and enhance my knowledge by working with a professional and growing
organization where I can utilize my aptitude and skill in possible manner.
ACADEMIC QUALIFICATION-
 MBA (Master of Business Admistrator) from RKDF College (Barkatullah University) Bhopal.
2011-2013
 B.Com (Bachelor in Commerce.) from Hamidia College (Barkatullah University), Bhopal. 2008
-2011.
 Higher Secondary (XII) from Govt. Higher S School (M.P. Board), Sirali. 2005-2006.
 High School (X) from Govt. Higher S School (M.P. Board), Sirali. 2003 - 2004.
SKILL SET
 Expertise in Microsoft office, (Microsoft Excel, Microsoft Outlook, Microsoft Access and
Microsoft PowerPoint), Call Center Service Operations, Sales Lead Generation, and MIS.
WORKING EXPERIENCE-
Assistant and MIS for CS Head (Vodafone Spacetel Ltd  MPCG.) Aug 13 to till date.
 Working with the Customer Service Head to improve operations, Customer Service and
profitability.
 Maintaining Quality Metrics Data on a daily, weekly and monthly basis.
 Creating various reports to support the Management with adequate data in taking vital decisions
such as identifying outliers & process changes.
 Meeting Deadlines based on the Management requirements.
 Collated, analyzed and documented companys quarterly and half yearly performance details.
 Monitored implementation of MIS processes and evaluated their effectiveness.
 Preparing paperwork and arranging other materials as needed for meetings, conferences, travel
 Alignment and distribution of meeting agendas and minutes, routine correspondences and
reports.
 Collecting and cordoning the flow of internal and external information.
 Handling administrative work procedures for tracking staffs daily tasks.
 Cost Management
 Continuously reviewing and managing team performance..
Supervisor Surevin BPO Services Pvt. Ltd. (Airtel West Hub & North Hub) Dec 09 to
Jun13
 Monthly Billing for all the Business Unit with Central Billing.
 Managing staff levels to ensure that key target sales areas are always covered.
 Maintaining strong and cordial relationships with sales and marketing managers.
 Identifying and monitoring the performance of competitors in the market place.
 Collated, analyzed and documented companys quarterly and half yearly performance details.
 Generated, maintained and analyzed Sales, Quality and Client Service reports.
 Reviewed history of current reporting.
 Monitored implementation of MIS processes and evaluated their effectiveness.
 To supervise activities of MIS staff.
 Identify critical business issues and develop workable solutions for customers as well as MIS
associates.
 Review of expenses report and find methods for cost cutting and increasing the revenue of the
company.
 Able to forge high performing working relationships with sales colleagues.
 Can communicate information and ideas to others in an understandable manner.
 Providing excellent customer service to designated accounts.
Team Leader Surevin BPO Services Pvt. Ltd. (Reliance - Pune) Oct08 to Nov09
 Handling data entry in GSM Mobile CAF form
 Managed Team of 35 Executives Successfully.
 Managed CAF , AV/CV, Activation , Welcome Call and Collections for postpaid.
 Management of Daily/Weekly MIS Report.
 Planned, coordinated department employees and supported departments of work to be completed
daily.
 Developed work schedules to match staffing levels, monitored progress to improve work process
efficiency.
 Lead, coached and continually developed team of direct reports.
PERSONAL VITAE-
Fathers Name : Mr. Madan Lal Mukati
Date of Birth : 01-Oct-1987
Marital Status : Married
Language Known : Hindi & English
Permanent Address : Vill. Bavdiya, Post & Block Sirali,
Dist, Harda
DATE:
PLACE: (Gourishankar Mukati)

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Gourishankar3

  • 1. CURRICULUM VITAE Gourishankar Mukati 245 Sundar Nagar , Ashoka Garden. Bhopal Mobile No# 9713001968/8878661803 Email: gouravmukati1987@gmail.com OBJECTIVE- To continue learning and enhance my knowledge by working with a professional and growing organization where I can utilize my aptitude and skill in possible manner. ACADEMIC QUALIFICATION- MBA (Master of Business Admistrator) from RKDF College (Barkatullah University) Bhopal. 2011-2013 B.Com (Bachelor in Commerce.) from Hamidia College (Barkatullah University), Bhopal. 2008 -2011. Higher Secondary (XII) from Govt. Higher S School (M.P. Board), Sirali. 2005-2006. High School (X) from Govt. Higher S School (M.P. Board), Sirali. 2003 - 2004. SKILL SET Expertise in Microsoft office, (Microsoft Excel, Microsoft Outlook, Microsoft Access and Microsoft PowerPoint), Call Center Service Operations, Sales Lead Generation, and MIS. WORKING EXPERIENCE- Assistant and MIS for CS Head (Vodafone Spacetel Ltd MPCG.) Aug 13 to till date. Working with the Customer Service Head to improve operations, Customer Service and profitability. Maintaining Quality Metrics Data on a daily, weekly and monthly basis. Creating various reports to support the Management with adequate data in taking vital decisions such as identifying outliers & process changes. Meeting Deadlines based on the Management requirements. Collated, analyzed and documented companys quarterly and half yearly performance details. Monitored implementation of MIS processes and evaluated their effectiveness. Preparing paperwork and arranging other materials as needed for meetings, conferences, travel Alignment and distribution of meeting agendas and minutes, routine correspondences and reports. Collecting and cordoning the flow of internal and external information. Handling administrative work procedures for tracking staffs daily tasks. Cost Management Continuously reviewing and managing team performance..
  • 2. Supervisor Surevin BPO Services Pvt. Ltd. (Airtel West Hub & North Hub) Dec 09 to Jun13 Monthly Billing for all the Business Unit with Central Billing. Managing staff levels to ensure that key target sales areas are always covered. Maintaining strong and cordial relationships with sales and marketing managers. Identifying and monitoring the performance of competitors in the market place. Collated, analyzed and documented companys quarterly and half yearly performance details. Generated, maintained and analyzed Sales, Quality and Client Service reports. Reviewed history of current reporting. Monitored implementation of MIS processes and evaluated their effectiveness. To supervise activities of MIS staff. Identify critical business issues and develop workable solutions for customers as well as MIS associates. Review of expenses report and find methods for cost cutting and increasing the revenue of the company. Able to forge high performing working relationships with sales colleagues. Can communicate information and ideas to others in an understandable manner. Providing excellent customer service to designated accounts. Team Leader Surevin BPO Services Pvt. Ltd. (Reliance - Pune) Oct08 to Nov09 Handling data entry in GSM Mobile CAF form Managed Team of 35 Executives Successfully. Managed CAF , AV/CV, Activation , Welcome Call and Collections for postpaid. Management of Daily/Weekly MIS Report. Planned, coordinated department employees and supported departments of work to be completed daily. Developed work schedules to match staffing levels, monitored progress to improve work process efficiency. Lead, coached and continually developed team of direct reports. PERSONAL VITAE- Fathers Name : Mr. Madan Lal Mukati Date of Birth : 01-Oct-1987 Marital Status : Married Language Known : Hindi & English Permanent Address : Vill. Bavdiya, Post & Block Sirali, Dist, Harda DATE: PLACE: (Gourishankar Mukati)