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- 1. RESUME Jamal Ahmed Abubakar _____________________________________-____________________________________________ Nationality: Kenyan. Age: 3. Religion: Muslim. Phone: +971503084356/971506520566 Email: jaygalby04@yahoo.com Objective: Representative in retail sector, acquire solid understanding of customer expectations throughout my career,effective sales methods, in-store experience and retail market trends. High energy levels, initiative and confident in achieving outstanding sales results. Key Skills, Core Competencies and Qualification - Excellent Communication Skills - Co-operative - Time Management Skills - Excellent Customer Service - Highly Organized - Highly Adaptive - Positive Attitude - Punctuality - Tolerance. - Customer service orientation stress tolerance, patience and integrity. - Very good command in English, Swahili and Arabic languages (read, written and spoken). Professional Experience Dar Al Bander Trading Company Ltd. (K.S.A) BABYSHOP Store Manager/ Territory Dept. Head May 2011 Feb 2013 - Innovate ways for companys promotions and advertisements.. - Assist and encourage customers in selecting and purchasing required products in a retail environment.
- 2. - Addressed customers needs Advise on and help locate appropriate merchandise through local suppliers as a Territory Department Head of Toys in BABYSHOP. - Consolidate the stocks throughout the 25 stores within the region to ensure sales are maximized and targets are reached. - Answer/address customers questions Provide information concerning specifications, warranties, financing available, maintenance of merchandise and delivery options. - Receive all sorts of payments, orders and invoicing. - Maintain sales records, review sales prices to meet my given budget - Ensure the stores and Malls meet the required International Standards of retail (From the fa巽ade to staff discipline.) - Organize goods exchanges, Repairs or alteration of merchandise. - Coordinated stock inventories and requisitions of new stock. Highway Carriers Ltd. IT Administrator Jan2010May 2011 -Manage and maintain the companys computers and applications - Do data entries of spares used and fuel consumptions - Draft quotations to clients and sub-contractors - Prepare the daily, weekly and monthly fleet costing reports - Tracking of the companys fleet via the Internet - Liaise with the Internet Service Providers to provide relevant solutions to issues Hyper Panda Supermarkets(K.S.A ) Assistant Manager Electronics Department May 2007 Nov2009 -Display a customer comes first attitude by training and holding partners accountable for delivering legendary customer service. -Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives. -Plan, identify, communicate, and delegate appropriate responsibilities and practices to store partners to ensure smooth flow of operations. -Provide coaching and direction to the store team to take action and to achieve operational goals. -Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals. -Develop strategic and operational plans for the work group, managing execution, and measuring results. -Monitor and manage store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
- 3. M.H. AL Shaya Trading Company Ltd. ( U.A.E ) DEBENHAMS Sales Associate April 2003 December2006 -Be a service representative for the company by establishing rapport with customers and adhering to specifications and standard procedures - Ensure the turnovers always reach or exceed the required targets -Review cases for goodwill consideration and try to keep customers life time owner - loyalty with the company -Mediate customer relations between the two when needed (always needed). -Protect the companies name and image as best as possible when customers call in with complaints and concerns regarding our product. - Try to capture "The Voice of the Customer" in order to help the company understand our customers needs and adjust accordingly. -Answer and resolve customer questions/complaints in a professional, timely, and accurate manner to ensure customer repurchase intent. Educational Background 1990 1997 Sacred Heart Primary School Kenya Certificate of Primary Education 1998 2001 Sacred Heart High School Kenya Certificate of Secondary Education 2002 2003 Mombasa Computer Training College Certificate in IT and Computer Programming. REFEREES: Mrs. Shamim Rustam Mr. JasperFabian IT Manager Area Manager Highway Carriers Ltd. Babyshop MOMBASA K.S.A +254703566421 +966503682422