The document provides a summary of Tom Ell Waters' work experience and education. It details his experience over the past 15 years in various customer service and sales roles, including positions at Home Depot, Helzberg Diamonds, Micro Center, Clearwire, eMusic.com, NutriSystem, and African Heritage Network. It also lists his education, including a paralegal studies certification from Brooklyn College in 2005 and some study in business administration at Kings College from 2000-2001.