ݺߣ

ݺߣShare a Scribd company logo
T O M E L L . W A T E R S
INTRODUCTION
Accomplished sales and management professional with great expertise in customer service leadership positions.
Proficient in project management, quality work, and daily operations, as well as communication and coordination.
Equally effective at both customer and employee relationship-building.
EXPERIENCE
2015-2016
Home Depot Store Support Center
Resolution Expediter
? Provided technical support
? Managed incoming calls and cases
? Handle customer inquiries and complaints
? Assisted with warranty issues and created cases
? Liaison between vendors and customers.
2015
Helzberg Diamonds
Sales & Customer Service
? Sales with special emphasis on customer care
? Handle customer inquiries and service/repair requests
? Obtain and process credit applications
? Utilize tact and diplomacy to win customer loyalty
2014
Micro Center
Customer Service Representative/ Sales Representative
? Responsible for cash handling, transactions, and returns
? Sales of service plans and replacement plans
? Front end stock and maintenance
? Responsible for customer relations and retention
2010-2013
Clearwire
Indirect Sales Account Executive
? Responsible for implementing sales strategies to create presence in the local indirect sales channel
? Create and enforce business plans to achieve performance and sales goals
? Recruit, train, and develop local retailers to sell Clearwire products and become authorized Clearwire
representatives
C E L L 6 7 8 . 8 6 0 . 6 2 6 2 ? E - M A I L T O M E L . W A T E R S @ G M A I L . C O M
1 9 0 0 C L E A R W A T E R D R . M A R I E T T A , G A 3 0 0 6 7
2
2008
eMusic.com
Customer Service Consultant (Independent Contractor)
? Responsible for resolving customer inquiries
? Resolved billing, technical and fraudulent cases
? Researched and maintained records of all technical and financial issues
? Reinforced teamwork to improve efficiency of electronic marketing for customer relations and inquiries
2006-2007
NutriSystem
Team Lead/Client Service Representative
? Provided knowledgeable responses to telephone inquiries in a courteous and professional manner
? Documented and implemented resolution for all delivery issues
? Responsible for providing live counseling via internet, telephone and written requests from NutriSystem
clientele
? Assisted with correspondence between NutriSystem and new members' requests, including account
adjustments or other product-related inquiries
2000-2002
African Heritage Network
Legal Dept. Clerk/Rights & Clearance Assistant
? Assembled press/media kits and distributed them for the Public Relations Department
? Conducted phone briefings; coordinated and planned staff interviews with journalist
? Managed rights and clearance process; assessed current rights under content license
? Responsible for travel arrangements, hiring of new employees, reception, and client relations
? Acted as a liaison between clients and potential clients
? Assisted Production Department with editing and casting along with coordinating ads and press release
schedules
EDUCATION
2005 Brooklyn College New York, NY
? Major: Paralegal Studies (Certified)
2000-2001 Kings College New York, NY
? Major: Business Administration
SKILLS
3
MS Office (Word, Excel, Access and Outlook)

More Related Content

What's hot (20)

Claire CV
Claire CVClaire CV
Claire CV
Claire Broughan
?
wendy resume
wendy resumewendy resume
wendy resume
wendy field
?
Stephanie M Healy
Stephanie M HealyStephanie M Healy
Stephanie M Healy
Stephanie Healy
?
Shamsudin Sufi cv2015
Shamsudin Sufi cv2015Shamsudin Sufi cv2015
Shamsudin Sufi cv2015
shamsudin sufi
?
Aidan. McCarthy CV
Aidan. McCarthy CVAidan. McCarthy CV
Aidan. McCarthy CV
Aidan Mccarthy
?
RESUMEEEEE
RESUMEEEEERESUMEEEEE
RESUMEEEEE
Shella Marie Salinas
?
saakes natalie 2
saakes natalie 2saakes natalie 2
saakes natalie 2
Natalie Saakes
?
Job Description Template - Receptionist
Job Description Template - ReceptionistJob Description Template - Receptionist
Job Description Template - Receptionist
Petra Davies
?
last version CV - Copy
last version CV - Copylast version CV - Copy
last version CV - Copy
amany arzouni
?
NikkiSimmsCV
NikkiSimmsCVNikkiSimmsCV
NikkiSimmsCV
Nikki Simms
?
Christian Caisse resume
Christian Caisse resumeChristian Caisse resume
Christian Caisse resume
Christian Caisse
?
TylerResume
TylerResumeTylerResume
TylerResume
Tyler Henderson
?
Stephanie Fox. Resume
Stephanie Fox. ResumeStephanie Fox. Resume
Stephanie Fox. Resume
Stephanie Fox
?
CV
CVCV
CV
Eshtaq Khaliq
?
julias resume3
julias resume3julias resume3
julias resume3
Julia Wright
?
Neil Macalinao updated
Neil Macalinao updatedNeil Macalinao updated
Neil Macalinao updated
Neil Leynard Macalinao
?
EMILY KIDD CV 2015
EMILY KIDD CV 2015EMILY KIDD CV 2015
EMILY KIDD CV 2015
Emily Kidd
?
CV Vivienne(updated 2017) detailed
CV Vivienne(updated 2017) detailedCV Vivienne(updated 2017) detailed
CV Vivienne(updated 2017) detailed
Vivienne Koopman
?
Nadia Shunnar CV
Nadia Shunnar CVNadia Shunnar CV
Nadia Shunnar CV
nadia shunnar
?
MERLIN KARINA BERMEJO resume home heal aide
MERLIN KARINA BERMEJO resume home heal aideMERLIN KARINA BERMEJO resume home heal aide
MERLIN KARINA BERMEJO resume home heal aide
Merlin Bermejo
?

Viewers also liked (16)

Hadwere josssHadwere josss
Hadwere josss
jocelyn099
?
Adobe After Effects CS6 Classroom in a BookAdobe After Effects CS6 Classroom in a Book
Adobe After Effects CS6 Classroom in a Book
Sandra Abalde
?
Thomas kremerThomas kremer
Thomas kremer
AOtaki
?
Semana 7 mate1 26 al 30septSemana 7 mate1 26 al 30sept
Semana 7 mate1 26 al 30sept
Lorena Covarrubias
?
La fotografa como parte del patrimonio de las escuelasLa fotografa como parte del patrimonio de las escuelas
La fotografa como parte del patrimonio de las escuelas
Uruguay Educa
?
Adapting to PPC changes in 2016 and beyond
Adapting to PPC changes in 2016 and beyondAdapting to PPC changes in 2016 and beyond
Adapting to PPC changes in 2016 and beyond
Aaron Levy
?
ʹͽ16
ʹͽ16ʹͽ16
ʹͽ16
dendoukan
?
Nutricion y alimentacion del anciano y ancianaNutricion y alimentacion del anciano y anciana
Nutricion y alimentacion del anciano y anciana
Clau Vsquez
?
SiracusaSiracusa
Siracusa
F. Ovies
?
MY NEW CV 2015 NEW EDITION
MY  NEW CV 2015 NEW EDITIONMY  NEW CV 2015 NEW EDITION
MY NEW CV 2015 NEW EDITION
Indika Samarasiri
?
Reporte modelo matematico. control de flujo Reporte modelo matematico. control de flujo
Reporte modelo matematico. control de flujo
luis angel jimenez briones
?
Clase 27 septiembre 2016Clase 27 septiembre 2016
Clase 27 septiembre 2016
Jamil Ramn
?
Medical Device Tracking Symposium Series
Medical Device Tracking Symposium SeriesMedical Device Tracking Symposium Series
Medical Device Tracking Symposium Series
Daren Mooney
?
Arquitectura de marcaArquitectura de marca
Arquitectura de marca
Adelaida Guerrero Suarez
?
Day-2-1440-Yasser-Nashed-Samuel-YES
Day-2-1440-Yasser-Nashed-Samuel-YESDay-2-1440-Yasser-Nashed-Samuel-YES
Day-2-1440-Yasser-Nashed-Samuel-YES
Yasser Nashed-Samuel
?
islamCV.docx
islamCV.docxislamCV.docx
islamCV.docx
Islam Azb
?
Hadwere josssHadwere josss
Hadwere josss
jocelyn099
?
Adobe After Effects CS6 Classroom in a BookAdobe After Effects CS6 Classroom in a Book
Adobe After Effects CS6 Classroom in a Book
Sandra Abalde
?
Thomas kremerThomas kremer
Thomas kremer
AOtaki
?
Semana 7 mate1 26 al 30septSemana 7 mate1 26 al 30sept
Semana 7 mate1 26 al 30sept
Lorena Covarrubias
?
La fotografa como parte del patrimonio de las escuelasLa fotografa como parte del patrimonio de las escuelas
La fotografa como parte del patrimonio de las escuelas
Uruguay Educa
?
Adapting to PPC changes in 2016 and beyond
Adapting to PPC changes in 2016 and beyondAdapting to PPC changes in 2016 and beyond
Adapting to PPC changes in 2016 and beyond
Aaron Levy
?
Nutricion y alimentacion del anciano y ancianaNutricion y alimentacion del anciano y anciana
Nutricion y alimentacion del anciano y anciana
Clau Vsquez
?
SiracusaSiracusa
Siracusa
F. Ovies
?
Reporte modelo matematico. control de flujo Reporte modelo matematico. control de flujo
Reporte modelo matematico. control de flujo
luis angel jimenez briones
?
Clase 27 septiembre 2016Clase 27 septiembre 2016
Clase 27 septiembre 2016
Jamil Ramn
?
Medical Device Tracking Symposium Series
Medical Device Tracking Symposium SeriesMedical Device Tracking Symposium Series
Medical Device Tracking Symposium Series
Daren Mooney
?
Arquitectura de marcaArquitectura de marca
Arquitectura de marca
Adelaida Guerrero Suarez
?

Similar to Toml resume update (20)

curenr resume121815
curenr resume121815curenr resume121815
curenr resume121815
Kate McCurdy
?
Tiffany Ann Amortizado RESUME 2016
Tiffany Ann Amortizado RESUME 2016Tiffany Ann Amortizado RESUME 2016
Tiffany Ann Amortizado RESUME 2016
Tiffany Ann Amortizado
?
Abdullah Fed7 (1)
Abdullah Fed7 (1)Abdullah Fed7 (1)
Abdullah Fed7 (1)
Abdullah Feda
?
Joanne Mee CV July 2016
Joanne Mee CV July 2016Joanne Mee CV July 2016
Joanne Mee CV July 2016
Joanne Mee
?
Thea de Kooker
Thea de KookerThea de Kooker
Thea de Kooker
Thea De Kooker
?
Cliff Oratokhai CV 2015 (1)
Cliff Oratokhai CV 2015 (1)Cliff Oratokhai CV 2015 (1)
Cliff Oratokhai CV 2015 (1)
Kliff Oratokhai
?
Curriculum 2017
Curriculum 2017Curriculum 2017
Curriculum 2017
Steve L. Akoby
?
Erin-Gunn
Erin-GunnErin-Gunn
Erin-Gunn
Erin Gunn
?
Andrew Mc Mahon CV 24 Nov 2015.docx^
Andrew Mc Mahon CV 24 Nov 2015.docx^Andrew Mc Mahon CV 24 Nov 2015.docx^
Andrew Mc Mahon CV 24 Nov 2015.docx^
Andrew Mc Mahon
?
CV - July 2015 with nationwide
CV - July 2015 with nationwideCV - July 2015 with nationwide
CV - July 2015 with nationwide
deborah Wells
?
Belal Ibrahim - Resume
Belal Ibrahim - ResumeBelal Ibrahim - Resume
Belal Ibrahim - Resume
Belal Ibrahim
?
functional executive resume one on one
functional executive resume one on onefunctional executive resume one on one
functional executive resume one on one
OTANIA CARTY
?
ABW 3.21.16
ABW 3.21.16ABW 3.21.16
ABW 3.21.16
Amy Williams
?
Walker Resume52
Walker Resume52Walker Resume52
Walker Resume52
Wesley Walker
?
Candice k piercy resume
Candice k piercy resumeCandice k piercy resume
Candice k piercy resume
CandicePiercy
?
EMAD RESUME 2.1
EMAD RESUME 2.1EMAD RESUME 2.1
EMAD RESUME 2.1
Mohammed Emad
?
my resume 2016
my resume 2016my resume 2016
my resume 2016
Michael Self
?
Rev1 jhocelyn cv- gbu (1)
Rev1   jhocelyn cv- gbu (1)Rev1   jhocelyn cv- gbu (1)
Rev1 jhocelyn cv- gbu (1)
jocelyn gimena
?
Abigail Morris 2016-2017
Abigail Morris 2016-2017Abigail Morris 2016-2017
Abigail Morris 2016-2017
Abigail Morris
?
keshia's resume 2014 gv
keshia's resume 2014 gvkeshia's resume 2014 gv
keshia's resume 2014 gv
alkeshia jefferson
?

Toml resume update

  • 1. T O M E L L . W A T E R S INTRODUCTION Accomplished sales and management professional with great expertise in customer service leadership positions. Proficient in project management, quality work, and daily operations, as well as communication and coordination. Equally effective at both customer and employee relationship-building. EXPERIENCE 2015-2016 Home Depot Store Support Center Resolution Expediter ? Provided technical support ? Managed incoming calls and cases ? Handle customer inquiries and complaints ? Assisted with warranty issues and created cases ? Liaison between vendors and customers. 2015 Helzberg Diamonds Sales & Customer Service ? Sales with special emphasis on customer care ? Handle customer inquiries and service/repair requests ? Obtain and process credit applications ? Utilize tact and diplomacy to win customer loyalty 2014 Micro Center Customer Service Representative/ Sales Representative ? Responsible for cash handling, transactions, and returns ? Sales of service plans and replacement plans ? Front end stock and maintenance ? Responsible for customer relations and retention 2010-2013 Clearwire Indirect Sales Account Executive ? Responsible for implementing sales strategies to create presence in the local indirect sales channel ? Create and enforce business plans to achieve performance and sales goals ? Recruit, train, and develop local retailers to sell Clearwire products and become authorized Clearwire representatives C E L L 6 7 8 . 8 6 0 . 6 2 6 2 ? E - M A I L T O M E L . W A T E R S @ G M A I L . C O M 1 9 0 0 C L E A R W A T E R D R . M A R I E T T A , G A 3 0 0 6 7
  • 2. 2 2008 eMusic.com Customer Service Consultant (Independent Contractor) ? Responsible for resolving customer inquiries ? Resolved billing, technical and fraudulent cases ? Researched and maintained records of all technical and financial issues ? Reinforced teamwork to improve efficiency of electronic marketing for customer relations and inquiries 2006-2007 NutriSystem Team Lead/Client Service Representative ? Provided knowledgeable responses to telephone inquiries in a courteous and professional manner ? Documented and implemented resolution for all delivery issues ? Responsible for providing live counseling via internet, telephone and written requests from NutriSystem clientele ? Assisted with correspondence between NutriSystem and new members' requests, including account adjustments or other product-related inquiries 2000-2002 African Heritage Network Legal Dept. Clerk/Rights & Clearance Assistant ? Assembled press/media kits and distributed them for the Public Relations Department ? Conducted phone briefings; coordinated and planned staff interviews with journalist ? Managed rights and clearance process; assessed current rights under content license ? Responsible for travel arrangements, hiring of new employees, reception, and client relations ? Acted as a liaison between clients and potential clients ? Assisted Production Department with editing and casting along with coordinating ads and press release schedules EDUCATION 2005 Brooklyn College New York, NY ? Major: Paralegal Studies (Certified) 2000-2001 Kings College New York, NY ? Major: Business Administration SKILLS
  • 3. 3 MS Office (Word, Excel, Access and Outlook)