Personal Information
Organization / Workplace
Greater Boston Area United States
Occupation
Capital equipment service ~ Creating customer value ~ Improving customer experiences ~ Accelerating growth
Industry
Apparel / Fashion
Website
About
At Middlesex Consulting, we partner with Capital Equipment services teams to:
Help the services teams of manufacturing and distribution companies create customer value.
Develop ongoing revenue and profit streams by identifying, pricing and commercializing value-added solutions.
Assist companies define and implement warranty policies, perform Go-to-Market assessments for new services and products
Aid companies planning to migrate from being Product centric towards becoming Customer centric
Perform Service Operations assessments which provide actionable insights for improving financial returns and increasing customer satisfaction and loyalty.
Specialties:
Customer value ...
Contact Details
Tags
loyalty
expectations
laboratory equipment
contract
service options
satisfaction
relationship
survey
design
solutions
marketing
services
hype cycle
strategy
iot
experiences
csat
innovation
customer experience
brand
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