The document discusses three key drivers of change impacting education: 1) Public services must improve their provision and support economic recovery. 2) Governments have scenarios for online services, including a new "data as a platform" scenario. 3) Governments are moving services to the cloud, with efforts to manage this transition.
The document discusses remote system management and administration services including remote assistance, remote desktop support, and remote hosting. It lists several tiers of service from basic to elite that differ in terms of support hours, level of administration provided, and hardware and infrastructure requirements. The services are meant to provide IT support and management without requiring a company to have its own IT administrators or hardware. They involve monitoring systems, performing backups, handling updates, and providing help desk support across various time zones on a 14x7 basis along with scheduler, procedure, and report generation.
The document discusses remote system management and administration services including remote assistance, remote desktop support, and remote hosting. It lists several tiers of service from basic to elite that differ in terms of support hours, level of administration provided, and hardware and infrastructure requirements. The services are meant to provide IT support and management without requiring a company to have its own IT administrators or hardware. They involve monitoring systems, performing backups, handling updates, and providing help desk support across various time zones on a 14x7 basis along with scheduler, procedure, and report generation.