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- 1. Alexandra D. Londos 1440 Corcoran Street NW, Washington, DC 20009 301-675-6604 adlondos@gmail.com PROFESSIONAL OVERVIEW Strategy and management consultant specializing in Business Transformation. Seasoned manager with over 15 years of experience in business pursuit and capture, client management, project delivery, and team development. Significant experience in public and commercial sectors including: Veterans Affairs, Department of State, Department of Agriculture, Office of Secretary of Defense, Defense Finance Accounting Services, US Air Force, and commercial health systems. Possess secret clearance. CONSULTING EXPERTISE Certified Lean Black Belt Organizational Change Management (OCM) & Design Strategic Planning & Development Business Process Improvement (BPI) BUSINESS SKILLS Leadership & Communications Business Development & Account Planning Program & Project Management Team & Staff Development PROFESSIONAL EXPERIENCE Altarum Institute, Alexandria, VA 2012-Present Business Transformation Director; Veterans Affairs and Commercial Clients Thought Leadership Established the Business Transformation (BT) Service Offering; developed BT total lifecycle approach including Strategic Planning, BPI, and OCM methodologies; developed and institutionalized BT client ready solutions including processes and techniques with reusable tools and templates Headed Commercial Lean Training Program; developed 4-day Lean Green Belt and 1-day Lean Yellow Belt courses; created marketing materials, sold, and delivered $100k worth of training to commercial clients and internal staff Served as though leader helping form and drive strategies for executive clients (e.g., US Generals, SES level) Business Development & Capture/Relationship Building Developed BT Account Plan to obtain 15% growth annually focusing on Veterans Affairs and commercial health systems Managed BT federal and commercial portfolio of $4.5M with projects in VA and commercial health systems; maximized controllable margin on projects Led twelve proposals, including technical writing, LOE, and pricing resulting in four wins valued at $2.8M Obtained non-disclosure agreements/teaming agreements with small businesses (SDVOSB/8a), resulting in eight bids and five wins including an IDIQ Team Building & Staff Development Managed professional development for twelve team members; conducted monthly administration calls, quarterly in-person check-ins, team lunches, and activities; conducted performance reviews and determined salary/bonus decisions Received first annual Altarum Institute Leadership Award for demonstrating excellence in leadership Consulting Experience Led Strategic Planning effort for Veterans Relationship Management; developed FY16 VRM Strategic Plan to include: goals, objectives, initiatives, organization structure, governance, budget, and policy; conducted stakeholder analysis and outreach (100+interview), and created organizational change management plan, roadmap, and implementation strategy Managed workforce planning effort for VA Consolidated Payment Account Center (CPAC); created multi-year staffing projections for scenario and optimization modeling to maximize workforce production by optimizing staffing mix and human capital deployment Led BPI engagement for Veterans Rehabilitation and Employment (VBA), mapped VA Independent Living Program process across multiple VA organizations to develop recommendations to improve program and authored implementation plan Managed Lean Training for commercial clients; designed and conducted 4-day Green Belt and 1-day Yellow Belt courses Booz Allen Hamilton, McLean, VA 2011-2012 Lead Associate (Senior Manager); Office of Secretary of Defense and Defense Finance Accounting Service Managed project team of 25 overseeing strategic planning, comms, and BPI across five divisions with 27 clients for OSD; managed project resources and $5M annual budget
- 2. Led business develop efforts, proposals, and white papers totaling $15M; identified business need to integrate CPI into project and authored white papers conveying the need resulting in increasing staff by two FTEs Enhanced internal team development by leading the Leadership Messaging Community of Practice, managing team annual assessments (+100 staff), representing team in recruiting and interviewing activities, and teaching team orientation seminar Managed administrative team of 12, including responsibility for career management, staffing, performance, and time and expense approvals; mentored and coached junior staff and provided career development guidance Developed approach and implemented first-ever strategic planning effort, facilitated multiple senior leader working groups, and wrote five year strategic plan helping OSD client leadership align office to transforming DoD Strategic Plans Managed multiple work streams for OSD client, developed comms strategy, stakeholder management and coalition building; produced 50+ deliverables annually, including social media, web-based comms, print collateral, and speeches Booz Allen Hamilton, McLean, VA 2008-2011 Associate (Manager); US Department of Defense and US Air Force Led public affairs outreach for USAF Chief Information Officer; developed comms strategy and leadership messaging for Flag Officers for internal and external audiences Institutionalized OCM practices for USAF client; leveraged best practices to develop and mature OCM methodology, developed tools and templates assisting USAF organizations with integrating OCM in projects Authored computer based OCM training course; developed community of practice in SharePoint facilitating sharing of OCM products across USAF FM community BearingPoint, McLean, VA 2004-2008 Senior Consultant; US Department of State and US Department of Agriculture Conducted CPI efforts for National Visa Center and National Passport Center to reduce overall processing times for visas and passports, developed implementation roadmap and presenting findings to Congress Co-authored studies for DoS Office of the Coordinator for Reconstruction and Stabilization, Designing Civilian Reserve Corps, and for Consular Affairs, A Study to Determine the Inaugural and Annual Demand for US Passports by Citizens Developed curriculum and lesson plans for a DoS customer service program, delivered pilot and trained the trainers Co-managed OCM efforts for DoS to consolidate 100+ IT global help desks to centralized location, developed OCM plan, comms, project timeline, and related deliverables Training and comms co-lead for Forest Service (year four), consolidating 20+ HR divisions to single location; developed training plan and curricula, delivered training, and oversaw and tested eLearning courses The Diversity Channel, Bethesda, MD 2001-2002 Education Consultant Created approach to sell Diversity Channel products to Fortune 500 clients as well as to integrate into public schools Developed comms strategy publicizing diversity offerings to media, diplomats, and political leaders Secondary School Educator, Vail and Boulder, CO 1996-2001 Department Chair; Secondary Teacher, Social Studies Chaired Social Studies department; developed curricula and authored lesson plans for seven courses EDUCATION Georgetown University, McDonough School of Business 2010-2011 Change Management Advanced Practitioner License The George Washington University, Trachtenberg School of Public Policy and Public Administration 2002-2004 Master of Public Administration, Policy Analysis & Program Evaluation; Graduated with honors Colorado State University 1995-1997 Educator Licensure Program (Masters equivalent), Secondary Social Studies; Graduated with honors University of Vermont 1988-1992 B.A., Political Science and Art History; Womens Varsity Soccer Team, Kappa Alpha Theta Sorority CERTIFICATIONS & AWARDS Lean Black Belt, Institute of Industrial Engineers Lean Six Sigma Green Belt RIVA Facilitation Certification Altarum Institute Leadership Award
- 3. Change Management Advanced Practitioner License PROSCI Change Management Certification Booz Allen Hamilton Market & Team Award Project Management Professional (PMP), in process