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Heather Metcalf
8237 N. Rockwell Ave. Apt. 1912
Oklahoma City, OK 73132
Phone: 405-816-9516
E-mai l: heathermetcalf1989@gmai l.com
Objective
I am seeking a rewarding and challenging environment that will enable me to use my strong
organizational skills and ability to work well with people, where I can serve your organization and establish
a career for myself.
Skills
 Experience Quality Control and Assurance experience working with PC, Mac, iPad, Android devices
(pads/smartphones), and Chromebooks.
 Experience with Microsoft Office tools (i.e.: Word, Excel, and minimal experience with PowerPoint)
 Experience working with rubrics/assignment lists to complete many tasks at one time.
 Experience in retail/professional sales environments for 3+ years.
 Fast learner and adaptable to new environments.
 Efficient in completing tasks in a timely manner.
 Exceptional organizational skills with extreme attention to details.
 Excellent customer service skills (retail based) delivered in person and over the phone.
 Comfortable working with any kind of animal and/or in an outdoor environment.
Education
High School Diploma
Graduated from Decatur High School in Federal Way, WA June 2007
Experience
Product Development Specialist (June 2013 – Current)
K12/AEC(A+) (205 NW 63rd. Suite 200, OKC, OK)
405.810.3341
Salary: $17.50 hourly
 Work with a small team performing quality assurance tasks such as: spelling and grammar check,
content comprehensibility, text and image alignment, button/asset and extracurricular link
functionality, image relevance and proper rendering; and used rubrics to complete these full and
targeted QA assignments to assure all items were looked over and corrected.
 Created spreadsheets to track progress within a project for personal records and reporting
purposes.
 Performed a variety of maintenance tasks including proof reading, editing company documents,
and organizing (electronic) files within our main server.
Checker (June 2012 – June 2013)

 Resume: Windows User
7 Eleven (2021 S. MacArthur Ave. OKC, OK)
Roger Davey 405-682-5711
 Worked in teams of two or three to complete all required tasks before the end of the shift
including: excellent customer service, running register, counting and tracking all large bills
deposited into safe, recording all high profit items sold, stocking and organizing products on the
shelves and in the cooler, cleaning and refilling the drink stations, keep a keen eye on any
suspicious activities.
 Attention to detail and excellent multi-tasking skills were crucial to this aspect of the job.
Photographer/Sales Rep (May 2012 – June 2012)
(6708 Cedar View Trai l, Ft Worth, TX 76137)
Shannon Scott 817-313-2940
Salary: Commission based (averaged $800 monthly)
 Performed professional photo shoots for new parents in the maternity ward of local hospitals.
Had a deadline of a few hours or days, depending on the duration of the patient’s stay, to
complete a photo shoot, sales presentation, and transaction of product purchases.
 Responsibilities included:
 Comply with hospital policies, HIPAA regulations, security, safety, sanitation, and infection
control guidelines
 Develop and foster an excellent customer service relationship with Mom, Families, and
Our365 Hospital Partners (including the hospital staff).
 Develop and maintain a team player relationship with co-workers, the District Manager,
and Hospital Partners to assure complaints are not brought to management.
 Photograph newborn babies in a hospital setting with Our365 photography equipment
and in accordance with the Our365 Official Approved poses while meeting company
expectations for photo per hour.
 Maintain professionalism when adjusting work routines to accommodate any special
emotion and/or physical conditions of Moms’ and babies
 Present and sell Our365 products by using Our365 Official Bedside Presentation while
meeting sales goals and targets.
 Perform maintenance of camera equipment to avoid service problems and organize and
maintain supplies and marketing material.
Cashier/Dog Trainer (August 2009 – May 2011)
Petco (7001A NW Expressway, OKC, OK)
405-720-2298
 Greeted every customer, ran the register efficiently, and answered any phone calls.
 Page 2 | Heather Metcalf ~ 405-816-9516

 Cleaned and maintained the animal habitats; Sold companion animals to any prospective parents.
 Assisted customers with questions or problems, and found the answer if I was lacking the
 Page 3 | [Type your e-mail address]
knowledge.
 Stocked and organized product on a daily basis and during truck week.
 Dog training responsibilities included: weekly seminars to promote and educate prospective pet
parents about proper canine behavior training; Contacting and maintaining a professional
relationship with any pet parent who signed up for the courses; Follow Petco’s 6 week training
curriculum, meeting once a week with pet parents and their canine; Assigning “homework” for
both to practice at home each week; performing graduation ceremony to celebrate the
completion of the course for the pet parent/canine teams.
Summary
I am a highly organized individual with exceptional attention-to-detail skills and a faster learner. I am able
to follow directions, manage my time, and am able to work independently or with a team. I take pride in
any task given and complete it quickly efficiently. I am proficient with most computers, including:
Windows 7, XP, XP Pro, Vista, and Mackintoshes.
References
Angie Horrell
Project Manager for K12/AEC(A+)
405.226.8027
aeh25@hotmail.com
Janet Runge
Content Editor for K12/AEC(A+)
405.810.3346
crystalhaven@cox.net
Carleethia Dunnum
Project Manager lvl3 for K12
405.810.3349 or 405.831.4418
cdunnum@hotmail.com

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