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![ProductIntroduce
[B2B]remotesupportforPC&mobile&video
[B2BC]remotecontrolforPC
[B2BC]remotecontrolforMobile
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????? ???? ?? IT ?? - ????
- 1. ????????? ?? ???, Joomyung Lee Chief Manager, B2B Marketing Team Global Marketing Division IT? ??(Information Technology)
- 2. 1. ?? - ??? ??? ?? IT Yesterday C IT for Physical Healtha 2. ?? C ??? ??? ?? IT Today C IT for Mental Health 3. ?? C ??? ??? ?? IT Tomorrow C IT for Social Health 4. ???? ????? ?? IT Relationship Tool - IT
- 3. ＾ ￣ When one door closes, another opens; but we often look so long and so regretfully upon the closed door that we do not see the one which has opened for us. ?? ?? ??? ? ?? ?? ???. ??? ??? ?? ?? ???? ???? ???? ??? ?? ?? ???. AlexanderGrahamBell(TelephoneInventor),1876
- 4. PC / CTI C ??? ???? CRM / Mobile C ???? ? ?? ?? ?? ICBM C ?? ??? ??? ?? PBX/HeadSetC ?? ?? Remote Channel Phone C ?? Remote Support CRM ???????IT??????
- 6. Operator ???
- 7. ?????????IT HeadSet, ? ?? ?? ??? ?????(Head Mount) ?? ? ? ?? ???´ ???, ??, ? ? ???? ??? ?? ?????? ??? ??? ??? ?? ???, ??? ??? ?? ?? ???
- 8. ?????????IT PBX(Private Branch eXchange), ??????? ????? ?? ?? ????? ?? ?? ????? leveling? ?? ?? ?? IP-PBX
- 9. ?????????IT PC, ??? ???? ??? ? ??? : ?? ??? DB? ??? ? ?? ???? ?? ?? ??? AHT ?? ?? ???
- 10. ?????????IT CTI(Computer Telephony Integration), ??????? ??? + PC? ?? ????? ? ?? ?????? ?? ?? CTI Screen
- 11. H/W? ?? ??? ?? ????? ????
- 12. Consultant ???
- 13. ￣ 60% of all problems stem from a lack of communication. ?? ??? 60%? ??? ???????? ????. PeterFerdinandDrucker(SocialEcologist) ￣
- 14. 51.2% ???? 24.8% 11.2% 6.2% 5.4% 1.2% ?????? ?? ???? ??? ?? ?? ?????????IT ??? ???? ?? ? ???? [?? : MBC???? ?? ??? 1,038?(2014)]
- 15. ?????????IT 18.5?? (100~300?) 21?? (300? ??) 17.5?? (20~100?) ??????????????????? [?? : SIS International Research(2014)] ? 40?? ?? ??
- 16. ?????????IT 1. ??? ?? ?? ????? ?? 2. ?? ??? ?? ?? 3. ???? ?? ?? ?? 4. ??? ??? ?? ????? [?? : ??????? ??? ?????, LG?????(2012)] ??? ? ? ? ???.?
- 17. ?????????IT
- 18. ?????????IT CRM(Customer Relationship Management), ?????? ??? ?? ?? ???? ?? ?? ?? ??? ?? ?? ?? ????? ?? ??
- 19. ?????????IT TBC(Text Based Communication), ?????? ??? ?? ?? ???? ?? ?? ??? ?? ?? ?? ?? ???? ?? ?? ??
- 21. ?????????IT PC & Mobile & Field Remote Support, ???? ???? ??? ???? ?? ?? ???? ?? ?? ????? ?? ?? ???? ??? ??? ??? ??
- 22. ?????????IT
- 23. ?????????IT Webinar(Web+Seminar), RemoteMeeting ??? ?? ??? ??? ??? ?? ??? ??? ??? ?? ?? ??? ?? ??? ??? ??
- 24. S/W? ?? ??? ?? ??? ????
- 25. ￣ I think you could go to a whole other level of video games if you had this learning AI. ??? ???? ????? ?? ???, ??? ?????? ??? ?? ??? ? ? ??. DemisHassabis(DeepMindFounder)
- 26. Curator ??? ???
- 27. ?????????IT IoT(Internet of Things), ?????
- 30. ????? ????? ????? ??? ?? ??? ?? ?? ???? ?? ?? ?????????IT ?? ??? ???? ??? ??. ???? ?? ?? ???? ?? ??? ???? ???. ?? ??? ???? ??? ??. ???? ???? ????, ?? ? ?? ?? ??? ???. ?? ??? ????? ??? ??. ???? ??? ???, ?? ???? ?? ???? ??. IoT ?? ??? ???? 3D ??? ?? ??
- 31. ICBMIoT, Cloud, Big Data, Mobile ??? ?? ??? ?? ????? ????
- 33. IT?????C?????? §103% 20% 6.2 2.9 12.6 2.4 ??? ?? ?? ?? ???? ?? ?? 2013 2015 2013 2015 [source : Bain&Company, ?? ??? ?? ???? ??? ?? 2015]
- 34. IT?????C?????? ???? ??? ????? ?? ??? ??? ?? ??? +????? 30% ????? 10% <???? ?? ?? ??> [source : Bain&Company, ?? ??? ?? ???? ??? ?? 2015]
- 35. IT?????C????????? ?? ?? ?? ??? ???? ??? ???? ????, ??? ???? ? ?? ?????? ??? ??? ??. ?? ???? ??? ? ????, ?? ??? ??? ??? ?? ???? ??? ? ??? ??. ??? ?? ?? ??? ???? ???? ?? ??? ??? ? ??? ?? ??. ??? ???? ???? ??? ??? ??? ?? ??? ??? ??? ??? ?? ?? ???? ??? ? ? ??? ??? ?? ??. ???? ?? ??? ??? ??? ??? ??? ????? ???? ? ??. ??? ??? ? ??? ??. ?? ?? ?? ?????? ? ?? ??? ???? ??????? ?? ??? ???? ???? ??. ??? ??? ??? ??? ??? ??? ???? ??? ??, ?? ??? ?? ?? ?? ??? ???? ??? ??? ??. [source : ???, ???, ??? 2015]
- 38. ???? ??? ?? IT? ??? ??????? ?? ??? ?? ?? ??? ?? Operator Consultant Curator
- 39. ￣ ??? ??? ?? ??? ????. ??? ??? ???? ???? ?? ?? ????. ??? ??? ??? ?? ?? ? ? ???? ?? ?? ??? ? ??? ? ?? ??? ??. AlexKwon(byRemoteCallMarketingPM) ￣
- 40. ???? ??
- 41. ??? ??? ??? ??? ???? ??? ???? ??? ?? ??? ???? ?? ?? ???? 10~12? ?? ???? ?? M/S ?? 10~12? ?? ???? ?? M/S ?? CompanyIntroduce 2010 2011 2012 RSUPPORT Others (3) Unit : % Source Ourmarketsharecomparedtoestimatesbasedonsalesdata(basedon2012),referencetoK-report(KoreaEnterpriseData) 67 33 69 31 67 33 2010 2011 2012 RSUPPORT Others (3) Unit : % Source JapanMICresearchcenter(2012)
- 42. CompanyIntroduce ??? ???? "Global 6,000" ?? ??? ???? ???? ??
- 44. ??? ??? ? ??? ??? ?????? ?? ?? ??????? ????? ?? ????? ??? ?????? ?? ?? ?? iOS ?? ??? ?? ? ?? ???? Support for PC ???? ???? Support for Mobile Windows MacOSX Linux iOSAndroid ???? ???? Support for Video PC? ???? ?? ?? ????, ?? ?? ?? ?? ?? ???? ???? ＾???? ?? ???￣ PC??? ?????? ?? ?? PC??? ? ?????? ProductIntroduce
- 45. ??? ??/??? ? ???? ????? ?? ??? ??? ??????? ｀RemoteView Security Edition¨ ProductIntroduce
- 46. ???, joomyung lee Chief manager | ProductMarketing | Global Marketing Division RSUPPORT Co. Ltd., joomyung@rsupport.com