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Md Saroor Alam
Chakbharo ward no-07
Paharpur simri bakhtiyarpur
Saharsa bihar
T: 06475-222701
M:+919102215299
E: khusienterprises786@gmail.com
PERSONAL SUMMARY
A energetic, talented and driven hotel Supervisor with a real passion for delivering a first
rate service to guests and maintaining excellent relationships with them to encourage
repeat business. Having a proven track record of running successful operations that nurture
and grow the business, cut costs whilst at the same time maximising profits. Possessing the
experience and initiative to further bolster a hotel’s reputation and commercial success.
Looking to join a reputable and exciting hotel group where I can progress quickly and have
the opportunity to develop an enviable career profile.
CAREER HISTORY
Five Star Hotel
Hotel supervisor (Banquet) - july 2013 –nov2014
Overseeing a team of staff and take responsibility for the smooth running of the hotel , it’s
occupancy levels and also it’s profitability. In overall charge of daily operations of all
departments, from the laundry service all the way through to organizing corporate
hospitality.
Duties:
 Effectively managing the daily operations of the hotel.
 Making sure that guests have a good first and last impression of the hotel.
 Setting sales targets for staff and monitoring them to ensure that they are met.
 Recruiting staff, training them up and then monitoring their performance.
 Managing and setting banquets sets.
 Engaging and motivating staff to do better.
 Constantly focusing on profitability and growth.
 Striving to create a relaxing and welcoming ambience for customers.
 Identifying other revenue stream opportunities.
 Organising conferences, wedding receptions and banquets.
 Supervising the activities of the banquet staff.
PROFESSIONAL EXPERIENCE
Competencies:
 Experience of looking after babies right through to young teenagers.
 Promoting a culture of continuous improvement throughout the hotel.
 Having a solid understanding of all hotel functions.
 Ability to identify, understand and give priority to urgent issues.
 Planning ahead whilst at the same time organising short term activities.
Personal:
 Possessing a friendly personality and charisma to connect wit h a diverse clientele.
 Doing everything with the hotel customers in mind.
 Excellent presentation skills.
 Hospitality background.
 Having a tenacious and ‘can do’ attitude.
 Spotting opportunities before others.
 Entrepreneurial mindset.
 Able to deal calmly with challenging situations.
 Self motivated and having a pro-active mindset.
KEY COMPETENCIES AND SKILLS
Attention to detail
Commercially aware
Guest satisfaction
Influencing skills
Event management
Self motivated
ACADEMIC QUALIFICATIONS
Diploma in food and beverage services 2012 - 2013
Hotel Management
Intermediate School 2009 – 2011
Matriculation school 2008-2009
Diploma in computer application 2013

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Md Saroor Alam

  • 1. Md Saroor Alam Chakbharo ward no-07 Paharpur simri bakhtiyarpur Saharsa bihar T: 06475-222701 M:+919102215299 E: khusienterprises786@gmail.com PERSONAL SUMMARY A energetic, talented and driven hotel Supervisor with a real passion for delivering a first rate service to guests and maintaining excellent relationships with them to encourage repeat business. Having a proven track record of running successful operations that nurture and grow the business, cut costs whilst at the same time maximising profits. Possessing the experience and initiative to further bolster a hotel’s reputation and commercial success. Looking to join a reputable and exciting hotel group where I can progress quickly and have the opportunity to develop an enviable career profile. CAREER HISTORY Five Star Hotel Hotel supervisor (Banquet) - july 2013 –nov2014 Overseeing a team of staff and take responsibility for the smooth running of the hotel , it’s occupancy levels and also it’s profitability. In overall charge of daily operations of all departments, from the laundry service all the way through to organizing corporate hospitality. Duties:  Effectively managing the daily operations of the hotel.  Making sure that guests have a good first and last impression of the hotel.  Setting sales targets for staff and monitoring them to ensure that they are met.  Recruiting staff, training them up and then monitoring their performance.  Managing and setting banquets sets.  Engaging and motivating staff to do better.  Constantly focusing on profitability and growth.  Striving to create a relaxing and welcoming ambience for customers.  Identifying other revenue stream opportunities.  Organising conferences, wedding receptions and banquets.  Supervising the activities of the banquet staff.
  • 2. PROFESSIONAL EXPERIENCE Competencies:  Experience of looking after babies right through to young teenagers.  Promoting a culture of continuous improvement throughout the hotel.  Having a solid understanding of all hotel functions.  Ability to identify, understand and give priority to urgent issues.  Planning ahead whilst at the same time organising short term activities. Personal:  Possessing a friendly personality and charisma to connect wit h a diverse clientele.  Doing everything with the hotel customers in mind.  Excellent presentation skills.  Hospitality background.  Having a tenacious and ‘can do’ attitude.  Spotting opportunities before others.  Entrepreneurial mindset.  Able to deal calmly with challenging situations.  Self motivated and having a pro-active mindset. KEY COMPETENCIES AND SKILLS Attention to detail Commercially aware Guest satisfaction Influencing skills Event management Self motivated ACADEMIC QUALIFICATIONS Diploma in food and beverage services 2012 - 2013 Hotel Management Intermediate School 2009 – 2011 Matriculation school 2008-2009 Diploma in computer application 2013