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Milla Melnikova gave a lecture on cross-cultural communication. The agenda included defining culture, explaining why understanding culture is important in hospitality, defining cross-cultural communication, and strategies for effective cross-cultural communication. Melnikova shared her own cross-cultural experience living in the Netherlands, where she broke her arm cycling and experienced cultural shock from differences in thinking, working, living and eating, but learned she was no longer purely Russian.
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- 1. Cross cultural Lecture By Milla Melnikova 03.12.2013
- 2. The Agenda Who I am? What is culture? Why understanding the culture is important in hospitality business? What is cross culture communication? Strategies for effective cross-cultural communication My own experience in the Netherlands. Your experience
- 3. Who am I? I am Milla Melnikova,an international 3rd year hotel student from Russia Graduated from Samara Pegagocical University in 2005,Russia,Samara
- 4. Culture is the characteristics of a particular group of people, defined by everything from language, religion, cuisine, social habits, music and arts. It is a pair of glasses through which we see life Culture is something that unites people
- 5. Culture is an iceberg
- 6. What does culture cover? Examples Eating habits. Styles of buildings Ways of thinking, Traditions Religion believes
- 7. Why understanding culture is important in hospitality business? "The more we know about the cultures of others,the more open-minded,tolerant and global we becomeSamir El .A. Morocco
- 8. What is cross culture communication Cross-culture communication takes place when at least two individuals of different cultures interact and communicate with each other.It is essential to grasp its notions in order to establish succesful relationship and minimize misunderstandings C.Naschberger,B, du Mesnil(2013)
- 9. Strategies for effective cross-cultural communication
- 10. My own experience in the Netherlands Broke my arm on the second day,trying to cycle Cultural shock(different way of thinking,different of working,different way of livging,different way of eating) Conclusion:I am not Dutch yet,but I am no more pure Russian