A hospital used design thinking to develop a home healthcare support program. Through ethnographic research like accompanying medical staff on home visits, they gathered insights and identified needs. They analyzed the research through 5 different perspectives and created personas and scenarios to design for. They prototyped ideas through paper prototypes and testing gadgets to refine solutions. Prototypes were demoed to doctors and nurses for feedback to improve the program, called "COCON", aimed at empowering healthcare workers and solving medical issues through design.
Words for a Journey - The Art of Being with Dementia (旅のことば - 認知症とともによりよく生きるた...Takashi Iba
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Talk at the session "Building Dementia-Friendly Society"(認知症フレンドリー社会をどのように実現するのか?), Roppongi, Tokyo. (Nov. 4th, 2014)
Presented by Takashi Iba & Makoto Okada
This document describes the development of a home medical care support service using design thinking. It discusses conducting ethnographic research by observing doctors and nurses on home visits. Researchers analyzed the experiences through 5 models and created personas and scenarios. Ideas were prototyped through paper prototyping and tinkering with gadgets. Prototypes were demoed and feedback was collected from medical professionals to refine the concept of a new home healthcare support service.
Jonathan introduces himself and his goals of making things easier for customers, salespeople, employees, and others through technology. He has experience working for various organizations including W. L. Gore & Associates where he helped design exhibits and marketing materials to showcase their capabilities and products.
The document discusses Draper & Dash, a UK-based healthcare technology company that provides data analytics applications and professional services to help healthcare organizations improve quality, safety, and efficiency. Some key points:
- Draper & Dash has over 22 clinical, operational and corporate healthcare data analytics applications.
- Their applications provide real-time visualization of key metrics like operating room utilization, mortality rates, and more to help hospitals identify areas for improvement.
- Over 40 hospitals in the UK, Australia, and Ireland use Draper & Dash's products, and the company expects revenue to triple in 2015 as it expands into new territories and releases new mobile applications.
- A case study highlights how The Royal Melbourne Hospital in
Dr Ian Sturgess: Optimising patient journeysNuffield Trust
?
This document discusses optimizing patient flow through emergency care by segmenting patients into categories based on length of stay and clinical needs. It advocates using expected date of discharge and clinical criteria for discharge as goals to coordinate care and discharge planning. Key steps include allocating patients early to specialty teams, standardizing care pathways, minimizing handovers, and conducting daily board rounds to focus on constraints and moving patients smoothly through their care. The overall aim is to get patients home safely and faster while improving outcomes.
Palliative Patient Journeys—providing services in a regional and rural settingCancer Institute NSW
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Griffith is a multicultural city in south-western NSW, with a population of 16,972, with a greater population living in the surrounding rural and remote areas. Palliative Care & End of Life [EOL] Services, were being provided by a wide range of service providers, in both acute and community sectors. Despite Strategic Planning and Model of Care directives, variation in the integration of services and a lack of resources meant that patients and carers were subject to variations in methods of service delivery.
1) The document discusses streamlining patient journeys through hospitals using lean principles. It highlights that current processes have high amounts of non-value adding activities.
2) Tania's question asks how hospitals can continue reducing patients waiting for home care packages given cuts to social services budgets and quality issues outsourced home care providers, leading to longer wait times.
3) Nicki's question asks how hospitals can design a daily management system to support continuous improvement at the unit/ward level and beyond, as current improvements are not always sustained without such a system.
This document discusses improving the customer experience in healthcare. It outlines the key stakeholders in healthcare delivery (patients, providers, payors) and describes two common types of patient journeys (routine/preventative care and acute/emergency care). These journeys involve coordination between many different groups. The document examines areas like task routing, resource management, facilities management, revenue cycle management, and compliance that are important to consider when improving the customer experience across the healthcare system.
- Mayo Clinic is the largest integrated not-for-profit medical group practice in the world, founded in Arizona by William and Charles Mayo.
- They consistently rank at the top of best hospitals lists and specialize in heart disease, cancer, respiratory disorders, and urology.
- Their two core values are placing the patient's interests above all else and practicing teamwork by assembling a team of specialists for each patient to determine the best diagnosis and treatment.
This presentation briefly tells you about the values on which Mayo Clinic operates and reasons which make it an outlier in the field of medical science, research and diagnosis.
The document discusses complex patient journeys and tools to impact them. It begins by defining key dimensions and inflection points of patient journeys. Dimensions include the healthcare, disease/therapy, and human journeys. Inflection points are moments where outcomes are predicted. Behavioral science and cognitive-behavioral therapy can be used to intervene at these points by addressing cognitive, emotional, and behavioral barriers. A case study examines using these tools to help appropriate diabetes patients initiate insulin injections by addressing a patient's needle anxiety through cognitive reframing and desensitization exercises.
Jonathan introduces himself and his goals of making things easier for customers, salespeople, employees, and others through technology. He has experience working for various organizations including W. L. Gore & Associates where he helped design exhibits and marketing materials to showcase their capabilities and products.
The document discusses Draper & Dash, a UK-based healthcare technology company that provides data analytics applications and professional services to help healthcare organizations improve quality, safety, and efficiency. Some key points:
- Draper & Dash has over 22 clinical, operational and corporate healthcare data analytics applications.
- Their applications provide real-time visualization of key metrics like operating room utilization, mortality rates, and more to help hospitals identify areas for improvement.
- Over 40 hospitals in the UK, Australia, and Ireland use Draper & Dash's products, and the company expects revenue to triple in 2015 as it expands into new territories and releases new mobile applications.
- A case study highlights how The Royal Melbourne Hospital in
Dr Ian Sturgess: Optimising patient journeysNuffield Trust
?
This document discusses optimizing patient flow through emergency care by segmenting patients into categories based on length of stay and clinical needs. It advocates using expected date of discharge and clinical criteria for discharge as goals to coordinate care and discharge planning. Key steps include allocating patients early to specialty teams, standardizing care pathways, minimizing handovers, and conducting daily board rounds to focus on constraints and moving patients smoothly through their care. The overall aim is to get patients home safely and faster while improving outcomes.
Palliative Patient Journeys—providing services in a regional and rural settingCancer Institute NSW
?
Griffith is a multicultural city in south-western NSW, with a population of 16,972, with a greater population living in the surrounding rural and remote areas. Palliative Care & End of Life [EOL] Services, were being provided by a wide range of service providers, in both acute and community sectors. Despite Strategic Planning and Model of Care directives, variation in the integration of services and a lack of resources meant that patients and carers were subject to variations in methods of service delivery.
1) The document discusses streamlining patient journeys through hospitals using lean principles. It highlights that current processes have high amounts of non-value adding activities.
2) Tania's question asks how hospitals can continue reducing patients waiting for home care packages given cuts to social services budgets and quality issues outsourced home care providers, leading to longer wait times.
3) Nicki's question asks how hospitals can design a daily management system to support continuous improvement at the unit/ward level and beyond, as current improvements are not always sustained without such a system.
This document discusses improving the customer experience in healthcare. It outlines the key stakeholders in healthcare delivery (patients, providers, payors) and describes two common types of patient journeys (routine/preventative care and acute/emergency care). These journeys involve coordination between many different groups. The document examines areas like task routing, resource management, facilities management, revenue cycle management, and compliance that are important to consider when improving the customer experience across the healthcare system.
- Mayo Clinic is the largest integrated not-for-profit medical group practice in the world, founded in Arizona by William and Charles Mayo.
- They consistently rank at the top of best hospitals lists and specialize in heart disease, cancer, respiratory disorders, and urology.
- Their two core values are placing the patient's interests above all else and practicing teamwork by assembling a team of specialists for each patient to determine the best diagnosis and treatment.
This presentation briefly tells you about the values on which Mayo Clinic operates and reasons which make it an outlier in the field of medical science, research and diagnosis.
The document discusses complex patient journeys and tools to impact them. It begins by defining key dimensions and inflection points of patient journeys. Dimensions include the healthcare, disease/therapy, and human journeys. Inflection points are moments where outcomes are predicted. Behavioral science and cognitive-behavioral therapy can be used to intervene at these points by addressing cognitive, emotional, and behavioral barriers. A case study examines using these tools to help appropriate diabetes patients initiate insulin injections by addressing a patient's needle anxiety through cognitive reframing and desensitization exercises.