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Suzanen Ries CV
- 1. Mobile (052)960-3159 / snries@yahoo.com Suzanne/ N. Ries Brand Strategist Passionately promoting entrepreneurial thinking AREAS OF EXPERTISE International fanatic that is passionate about bridging great strategy and brilliant creative work to Product Development Strategic Planning build robust business lines ranging from Writing Branding Instruments, Cleaning & Breakroom, to Managed Project Management Services to e-commerce shopping platforms. Direct Marketing Led several large-scale programs—able to gain executive sponsorship, build Customer Satisfaction internal support at all levels, and create cross-functional teams from a design thinking perspective. Strategic Alliances Expert in aligning strategy with organizational goals and interpreting the voice Market Research of the customer through insights and knowledge management CAREER HIGHLIGHTS In 8 weeks turned around underperforming online“Shop” business through quality, quantity, mix, 26% increase in net sales, 50+% increase in units sold. Captured Of?ce Depot’s ?rst Manage Print Service (MPS) customer contract in a $64B category. Recipient of the 2010 Of?ce Depot, Global Innovation Award. A premier award which recognizing associates for innovation beyond marginal improvements in existing product and services that bene?ts the associates, customers, or shareholders. More than 500 Of?ce Depot Associates from around the world were nominated. Identi?ed assortment gaps in private label writing instruments matching national brands— improved private label margins up to 40% over national brand PROFESSIONAL EXPERIENCE Livingsocial, Recruited to invigorate and reorganize a new business line, “Shop” for LivingSocial Middle Dubai, UAE, East- overall merchandising strategy, team, operations, and supply chain; accountable for P&L 05/2012 – Present and achievement of strategic business. Four direct reports Delivered and exceeded on performance objectives, successfully instilled strategic vision, and created General Manager, an effective blueprint for business growth. Shop Increased Bottom Line Revenue, in 8 weeks and turned around underperforming “Shop” business through quality, quantity, mix. 26% increase in net sales, 50+% increase in units sold. Created New Sales Process, and Motivation Metrics, including sales competition, bonus and remuneration schemes. Ensured the largest online collection and revenue to date. Restructured Buying Team, providing new systems for assessment of performance. Increased headcount Created Full Suite of Processes and Reporting Tools to enable department to run smoothly. Including co managing 3PL RFP for business line, improving customer experience and satisfaction. Created new best practices for POs and delivery to customers. Halved the delivery time to customers. Of?ce Depot Promoted to Strategy & Innovation team to develop Manage Print Serves (MPS) and co-manage Delray Beach, FL cross-functional team for the development and global introduction of new service. P&L responsibility, 2004 – 05/2012 advertising, sales training, forecasting and management, sales and strategy consultant. Two direct reports. Customer & Relationship Building + Revenue Enhancement Senior Manager relationships with customers power sponsors and developed creative/consultative proposals that tied the MPS Strategy & Innovation (B2B + Online) Process Optimization 09/2010 to 05/2012 Designated point person for problem solving issues with Strategic Alliances including third party partners, clients, and internal teams. Utilize highly developed multi-tasking and communication skills.
- 2. Of?ce Depot Manager (Multi Channel) & Breakroom product lines generating more than $500 million in annual revenue. First-ever cross 12/2008 – 09/2010 channel(retail, B2B, on-line) marketing campaign. Leadership Achievements Launched effective marketing campaign (both internally and externally) for Cleaning & Breakroom resulting in 20+Million in company growth Increased revenue of largest generation opportunities and driving programs for new and existing products - Operations + Project Management Directed creation of; catalogs, web storefronts, direct mail, brochures for end users, and sell sheets and training videos for sales force enhancing overall marketing mix - Cost Reduction and Avoidance Led pricing strategy implementation that delivered incremental dollars and minimal volume decline Of?ce Depot Interim Manager Process Optimization 12/2008 – 04/2009 Partnered and Co-directed world class B2B agency, Doremus, to run advertising and marketing campaigns Strategic Alliances + Process Optimization Lead weekly furniture task force meetings representing keeping multiple projects moving toward objectives. Bridged communication between divisions and across functional areas Of?ce Depot Managed the sales, merchandising, marketing, and advertising functions for full-line writing instruments Associate Buyer and art and teacher product line representing over $250 Million in revenue. Managed full product (B2B + eCommerce Channel) lifecycles from concept to shelf 12/2006 – 12/2008 Spearheaded the Virtual Warehouse program, which introduced over 2000 new items for the education market—one of the fastest growing Virtual Warehouse program to date at Of?ce Depot Worked with Private Brand business team leaders identifying opportunities within writing instruments to improve overall margin mix up to 40% - Sparked sales growth 5% while maintaining 30-point margins F quarter 2008 - 200K sampling impressions created through Package Insert Programs (PIPS) Of?ce Depot Supported the Retail Associate in the management of merchandising, marketing, pricing, Assistant Retail Buyer product development, and sourcing for full line of writing instruments and art and teacher (1000+ Retail Stores) 08/2005 – 12/2006 HIGHLIGHTS OF PREVIOUS EXPERIENCE BTEX Engineering, Delray Beach, FL (Environmental Engineering Firm) Telephone Account Manager Marketing/Product assistant 03/2005 – 08/2005 ELC Idiomas, Recife, Brazil, S.A. Enterprise Rent-A-Car, Alexandria, VA (Language School) (Major Car Rental Company) English Teacher Assistant Manager, 08/2003 – 09/2005 EDUCATION & AFFILIATIONS The ohio state university, columbus, ohio, 2002 Language: Bs in business / marketing / transportation citizenship); working knowledge of spoken spanish and logistics National society of hispanic mba (nshmba) American intercontinental university, london, Member since 2009 Of?ce Depot: selected & completed Building Managerial and merchandising Excellence (BME), Growing Leadership Excellence (GLE), City of delray beach Infomapping Webinar, High Value High Potential Circle on the square committee (HVHP) course Member since 2006 Suzanne N. Ries / Mobile (052)960-3159 / snries@yahoo.com