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Chiranjit S Dutta
- 1. RESUME CHIRANJIT DUTTA Email: sagirishi23@gmail.com B2-301, Mayur Kilbill, Mobile: 9764001941 Dhanori, Lohegaon Road, Pune - 411015 Profile Summary: With 8.10 yrs. of Technical Experience in Application Support, IT Infrastructure and Customer Service and have the ability to provide proactive support with troubleshooting and problem solving capability to avoid problems in first place. Confident in Interacting with all Level of Personals. Very resourceful in completing the task in given time and also able to do multitasking very effectively. Skills: GoodExperience inProvidingL3ApplicationSupportinWindows environment Problem Solving capability VMware Vshpere ESXi 5.1(DCV) Certified 2013 Basic Hands On experience in UNIX. Expertise in Application Performance Management(Dynatrace) General awareness of Appdynamics Monitoring Tool Knowledge in using LoadRunner Testing tool Career Highlights: Syntel Pvt Ltd (Dec 2010 - Present): Sr. Systems Engineer Client: Allstate Insurance Project: Application Performance Management (April 2013 till date) Job Description: Java/.Net Application Performance Monitoring from dynaTrace client. Analysis of end to end transactions from user click, across all tiers to the database of record and back from dynaTrace Purepath Technology and Transaction flow diagram. Instrumentation of dynaTrace Agents on Application Linux/ Windows servers. Health checks of Application from dynaTrace/Vantage clients as well from their Linux/Windows servers. Installation of patches on dynaTrace/UNIX/Windows servers. Instrumentation of sensors on Application code level to fetch the information of particular method. Instrumentation of Measures to create dashboards or charts to view the Application behavior. Configuration of Incidents/Alerts and setting up thresholds for Measures Creating and analyzing dashboards to check Application behavior. Instrumentation on collecting thread dumps, session attributes and support archives using Dynatrace for troubleshooting. Exporting Sessions and providing to customer as per their requirement for the particular timeframe. Instrumentation of Business Transactions to capture particular argument/session attributes. Analysis of Agents and Incidents from dynaTrace client to debug Application issues. Analysis of Application errors/exceptions and provide solution.
- 2. Incrementing/Analyzing User Experience Management (UEM) to track each and every user activity on Application Creation of System profiles and sensor groups from dynaTrace client for every individual application. Creation of documents/SOPs for project related tasks. Creation and Implementation of Change orders for Production in Service Now. Project: Infrastructure Management (Dec 2010- March 2013) Job Description: Install new / rebuild existing host servers and configure services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. Develop and maintain installation and configuration procedures Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale. Maintaining Inventory Infrastructure of all Allstate Assets i.e. Desktops, Laptops, Network Equipments etc. Deploying softwares through SCCM portal (APAD) to end users as per request. Standard Image Deployment to systems through SCCM. Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary. Providing day to day support to end users related to Software and Hardware. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies Create, change, and delete user accounts per request. Quarterly Audit of all Systems in Allstate and checking if there is any Non-Compliant item available in system. Tracking and Closing the tasks within SLA. Halliburton Technology Pvt Ltd(Mar 2009 - Nov 2010): IT Support Analyst Job Description: Handling technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Level 2 Support for company specific applications that support business operations. Provide technical assistance on connectivity issues to cover wired/wireless and/or VPN issues. Use tools to help with assistance like Remote Access, Windows Net meeting, Remote Desktop, Active Directory. Troubleshoot basic problems in network & server devices. Unlock and reset network passwords using Active Directory. Providing technical support for Windows Primary responsibility is troubleshooting detected or reported issues and taking ownership of incidents from beginning to end following incident management procedures. Infosys BPO (Aug 2007 - Dec 2008): Process Executive Job Description: Handling Queries from British telecom users and solving it as per the scenario. Creating Reports on daily basis for total cases captured by team. Taking calls from BT engineers to check Dial Tone status and provide Temporary Test No. Education: Bachelor of Commerce (Computer Application) 2004 2007, Nagpur University
- 3. HSC 2001-2003, Maharashtra State Board SSC 2000, Maharashtra State Board Personal Details: DOB : 19th Dec 1985 Nationality : Indian Marital Status: Married Hobbies & Interest: Playing Cricket, Mountaineering, Computer Games. Passport; Yes Declaration: I hereby declare that the above-mentioned information is correct up to my knowledge. Date: Place: Pune Chiranjit Dutta