際際滷

際際滷Share a Scribd company logo
C A R L M C C L U R E
19426 N. 13th
Ave, Phoenix , Arizona, 85027 United States 602-516-9452 cmcclure65@gmail.com
P R O F E S S I O N A L E X P E R I E N C E
CATALINA RESTAURANT GROUP, CARLSBAD, CALIFORNIA UNITED STATES
District Director of Operations, Dec 2009  present
 Leader in sales building, program initiatives, and implementation.
 Responsible for managing the operations of 13-21 restaurants, with over 15 years of restaurant experience.
 Review financial statements, sales and activity reports, and other performance data to measure productivity and goal
achievement and to determine areas needing cost reduction and program improvement.
 Manage staff, preparing work schedules and assigning specific duties.
 Responsible for opening four new restaurants in the Arizona Market.
 Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
 Plan and direct activities such as sales promotions, coordinating with other department heads as required.
 Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and
increase efficiency.
 Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members,
organization officials, and staff members as necessary.
 Liquor License Agent for all restaurants in Arizona.
General Manager, Mar 2007  Dec 2009
 Manage staff, preparing work schedules and assigning specific duties.
 Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
 Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory.
 Roll out new company directives and ensure proper implementation.
 Responsible for single unit operations, sales, and profits.
 Review financial statements, sales and activity reports, and other performance data to measure productivity and goal
achievement and to determine areas needing cost reduction and program improvement.
Associate/Assistant Manager, Jun 2003  Apr 2007
 Responsible for training, scheduling, ordering, inventory procedures, guest satisfaction, speed of service, sales
building, and QA standards.
 Responsible for all aspects of day to day operations.
BRINKER/CHILI'S RESTAURANTS, PHOENIX, ARIZONA UNITED STATES
FOH Training Team Captain, Jun 2001  Jul 2003
 Responsibilities included providing outstanding customer service to guests, expediting, training new FOH team
members, conduct training meetings and facilitate train the trainer seminars. Rolled out new training incentives to
ADO's, GM's, supporting management and training department.
COCO'S BAKERY AND RESTAURANTS, PHOENIX, ARIZONA UNITED STATES
Certified Service Trainer, May 1999  Jun 2001
 Responsibilities included but not limited to, delivering an exceptional guest experience to Coco's customers by
following Coco's service standards and training new team members.
 Was a member of the Training Team that opened two new Coco's Restaurant locations, Corona CA and Bakersfield
CA.
WESTERN STREET MANAGEMENT/BOOT CITY INC., BOSSIER CITY, LOUISIANA UNITED STATES
District Manager, Aug 1992  Jun 1995
 As District Manager for Western Street Management/Boot City, I was responsible for two retail units with sales over
2 million dollars annual. My responsibilities included but were not limited to, staffing, training and development,
inventory controls, purchasing, sales building and profitability.
E D U C A T I O N
BOSSIER PARISH COMMUNITY COLLEGE, BOSSIER CITY, LOUISIANA UNITED STATES
 Pre-requisite classes
TRINITY HEIGHTS CHRISTIAN ACADEMY, SHREVEPORT, LOUISIANA UNITED STATES
 Vice President of Junior Class and President of Senior Class. Lettered in tennis, and attended the Washington D.C.
Close Up Foundation Tour.
A D D I T I O N A L S K I L L S
 Proficient in Microsoft Word and Excel
 Proficient with Micros, Menu Link, Siva, and Tracks Operating Systems
 Professional development reads include: The Goal, It's your Ship, Fish!, The Five Dysfunctions of a Team, The Five
Temptations of a C.E.O, Good to Great, The One Minute Manager, The Toyota Way, 7 Habits of Highly Effective
Poeple
 Professional Workshops to include: Tony Robbins Personal Power and Zig Zigglar Sales Seminar.
R E F E R E N C E S
Jim Kensinger: V. P. of Administration: Catalina Restaurant Group (949) 331-7111
Bill Runyon: V.P. of Operations Catalina Restaurant Group (949) 233-8235
Jim Combe: District Director of Operations Mimis Caf辿 (480) 560-8284
Rosaura Galarza: General Manager of Cocos Bakery and Restaurant (760) 710-7460
Melissa Flohre: Human Resources and Recruiting: (760) 715-1071

More Related Content

What's hot (18)

Tobi Godavarti Resume-4
Tobi Godavarti Resume-4Tobi Godavarti Resume-4
Tobi Godavarti Resume-4
Tobi Godavarti
Maynor Hernandez Resume
Maynor Hernandez ResumeMaynor Hernandez Resume
Maynor Hernandez Resume
Maynor Hernandez
MDH Resume 11-1
MDH Resume 11-1MDH Resume 11-1
MDH Resume 11-1
Miriam Huffstufler
Jason's resume 2016
Jason's resume 2016Jason's resume 2016
Jason's resume 2016
Jason Chrystie
Marie Cancilla Resume
Marie Cancilla ResumeMarie Cancilla Resume
Marie Cancilla Resume
Marie Cancilla
Tabitha McMullen Resume
Tabitha McMullen ResumeTabitha McMullen Resume
Tabitha McMullen Resume
Tabitha McMullen
Resume tiffany thornton1
Resume tiffany thornton1Resume tiffany thornton1
Resume tiffany thornton1
Tiffany Thornton
Olrick Lucien Final Resume
Olrick Lucien Final ResumeOlrick Lucien Final Resume
Olrick Lucien Final Resume
Olrick Lucien
PP_Mabine, Kevin2016update
PP_Mabine, Kevin2016updatePP_Mabine, Kevin2016update
PP_Mabine, Kevin2016update
kevin mabine
Adam Smith resume
Adam Smith resumeAdam Smith resume
Adam Smith resume
Adam Smith
Management resume
Management resumeManagement resume
Management resume
Joan Maione
Resume copy
Resume   copyResume   copy
Resume copy
Ashley Kumar
Beth Resume (2)
Beth Resume (2)Beth Resume (2)
Beth Resume (2)
Beth Rivas
Resume
ResumeResume
Resume
Cameron Andrews
Area General Manager v2
Area General Manager v2Area General Manager v2
Area General Manager v2
Adam Rivera
Penni Darcy CV
Penni Darcy CVPenni Darcy CV
Penni Darcy CV
Penni Darcy (Kelsall)
TinaMDeFelice ExecAdm 2015 P
TinaMDeFelice ExecAdm 2015 PTinaMDeFelice ExecAdm 2015 P
TinaMDeFelice ExecAdm 2015 P
Tina DeFelice
James Matthew Rivera Resume 2015
James Matthew Rivera Resume 2015James Matthew Rivera Resume 2015
James Matthew Rivera Resume 2015
James Rivera
Tobi Godavarti Resume-4
Tobi Godavarti Resume-4Tobi Godavarti Resume-4
Tobi Godavarti Resume-4
Tobi Godavarti
Maynor Hernandez Resume
Maynor Hernandez ResumeMaynor Hernandez Resume
Maynor Hernandez Resume
Maynor Hernandez
Jason's resume 2016
Jason's resume 2016Jason's resume 2016
Jason's resume 2016
Jason Chrystie
Marie Cancilla Resume
Marie Cancilla ResumeMarie Cancilla Resume
Marie Cancilla Resume
Marie Cancilla
Tabitha McMullen Resume
Tabitha McMullen ResumeTabitha McMullen Resume
Tabitha McMullen Resume
Tabitha McMullen
Resume tiffany thornton1
Resume tiffany thornton1Resume tiffany thornton1
Resume tiffany thornton1
Tiffany Thornton
Olrick Lucien Final Resume
Olrick Lucien Final ResumeOlrick Lucien Final Resume
Olrick Lucien Final Resume
Olrick Lucien
PP_Mabine, Kevin2016update
PP_Mabine, Kevin2016updatePP_Mabine, Kevin2016update
PP_Mabine, Kevin2016update
kevin mabine
Adam Smith resume
Adam Smith resumeAdam Smith resume
Adam Smith resume
Adam Smith
Management resume
Management resumeManagement resume
Management resume
Joan Maione
Beth Resume (2)
Beth Resume (2)Beth Resume (2)
Beth Resume (2)
Beth Rivas
Area General Manager v2
Area General Manager v2Area General Manager v2
Area General Manager v2
Adam Rivera
TinaMDeFelice ExecAdm 2015 P
TinaMDeFelice ExecAdm 2015 PTinaMDeFelice ExecAdm 2015 P
TinaMDeFelice ExecAdm 2015 P
Tina DeFelice
James Matthew Rivera Resume 2015
James Matthew Rivera Resume 2015James Matthew Rivera Resume 2015
James Matthew Rivera Resume 2015
James Rivera

Viewers also liked (20)

Equipment going to be used
Equipment going to be usedEquipment going to be used
Equipment going to be used
RhiannonTole
7 - keeping up
7  - keeping up7  - keeping up
7 - keeping up
William Helling
Evaluation Question 4: How did you use media technologies in the construction...
Evaluation Question 4: How did you use media technologies in the construction...Evaluation Question 4: How did you use media technologies in the construction...
Evaluation Question 4: How did you use media technologies in the construction...
mootje2009
ROCKFORD-COMPANY-OVERVIEW
ROCKFORD-COMPANY-OVERVIEWROCKFORD-COMPANY-OVERVIEW
ROCKFORD-COMPANY-OVERVIEW
Simon Hughes
The use of paper and the environmental impact
The use of paper and the environmental impactThe use of paper and the environmental impact
The use of paper and the environmental impact
Chris Taylor
Les villes en qu棚te de proximit辿 - Strat辿gies, mars 2014Les villes en qu棚te de proximit辿 - Strat辿gies, mars 2014
Les villes en qu棚te de proximit辿 - Strat辿gies, mars 2014
Franck Confino
Paciencia heroica para un ascenso(1)Paciencia heroica para un ascenso(1)
Paciencia heroica para un ascenso(1)
Lola Arroyo
流亮留留 凌 凌了竜溜凌 亮留 亮僚留 亮竜 亮溜留 劉竜僚留 凌 留粒亮留凌凌溜侶留僚 凌旅 亮留慮侶...
 流亮留留  凌 凌了竜溜凌 亮留 亮僚留 亮竜 亮溜留 劉竜僚留 凌 留粒亮留凌凌溜侶留僚 凌旅 亮留慮侶... 流亮留留  凌 凌了竜溜凌 亮留 亮僚留 亮竜 亮溜留 劉竜僚留 凌 留粒亮留凌凌溜侶留僚 凌旅 亮留慮侶...
流亮留留 凌 凌了竜溜凌 亮留 亮僚留 亮竜 亮溜留 劉竜僚留 凌 留粒亮留凌凌溜侶留僚 凌旅 亮留慮侶...
alexkonta
Winnipeg
WinnipegWinnipeg
Winnipeg
devilishlaborat89
Fundamento constitucional del derecho ambiental en venezuelaFundamento constitucional del derecho ambiental en venezuela
Fundamento constitucional del derecho ambiental en venezuela
LuisGuerrerob
Portafoliosoexpedientedeevidenciasbasica 150705181159-lva1-app6892Portafoliosoexpedientedeevidenciasbasica 150705181159-lva1-app6892
Portafoliosoexpedientedeevidenciasbasica 150705181159-lva1-app6892
silviagracielacol
Comunica巽達o da Deteriora巽達o Clinica Revis達o Sistematizada para um Protocolo C...Comunica巽達o da Deteriora巽達o Clinica Revis達o Sistematizada para um Protocolo C...
Comunica巽達o da Deteriora巽達o Clinica Revis達o Sistematizada para um Protocolo C...
Municipio
Cheryl Strayed's advice to an aspiring writer on faith and humility....
Cheryl Strayed's advice to an aspiring writer on faith and humility....Cheryl Strayed's advice to an aspiring writer on faith and humility....
Cheryl Strayed's advice to an aspiring writer on faith and humility....
Ashok Kumar
Chiara Saladino, La Spezia 29 ottobre 2015
Chiara Saladino, La Spezia 29 ottobre 2015Chiara Saladino, La Spezia 29 ottobre 2015
Chiara Saladino, La Spezia 29 ottobre 2015
infoprogetto
Taller marketing digital_presentacionTaller marketing digital_presentacion
Taller marketing digital_presentacion
Fernando Izquierdo
Transporte nas plantasTransporte nas plantas
Transporte nas plantas
Raquel Ramos
Hosp-Training-Cer
Hosp-Training-CerHosp-Training-Cer
Hosp-Training-Cer
Yasser Abdullah
Benchmarking data: Innovation and growth in U.S. manufacturing
Benchmarking data: Innovation and growth in U.S. manufacturingBenchmarking data: Innovation and growth in U.S. manufacturing
Benchmarking data: Innovation and growth in U.S. manufacturing
Grant Thornton LLP
Recent Banking Sector Analysis Pakistan (FY 2013)
Recent Banking Sector Analysis Pakistan (FY 2013)Recent Banking Sector Analysis Pakistan (FY 2013)
Recent Banking Sector Analysis Pakistan (FY 2013)
Zeeshan Azam
Equipment going to be used
Equipment going to be usedEquipment going to be used
Equipment going to be used
RhiannonTole
Evaluation Question 4: How did you use media technologies in the construction...
Evaluation Question 4: How did you use media technologies in the construction...Evaluation Question 4: How did you use media technologies in the construction...
Evaluation Question 4: How did you use media technologies in the construction...
mootje2009
ROCKFORD-COMPANY-OVERVIEW
ROCKFORD-COMPANY-OVERVIEWROCKFORD-COMPANY-OVERVIEW
ROCKFORD-COMPANY-OVERVIEW
Simon Hughes
The use of paper and the environmental impact
The use of paper and the environmental impactThe use of paper and the environmental impact
The use of paper and the environmental impact
Chris Taylor
Les villes en qu棚te de proximit辿 - Strat辿gies, mars 2014Les villes en qu棚te de proximit辿 - Strat辿gies, mars 2014
Les villes en qu棚te de proximit辿 - Strat辿gies, mars 2014
Franck Confino
Paciencia heroica para un ascenso(1)Paciencia heroica para un ascenso(1)
Paciencia heroica para un ascenso(1)
Lola Arroyo
流亮留留 凌 凌了竜溜凌 亮留 亮僚留 亮竜 亮溜留 劉竜僚留 凌 留粒亮留凌凌溜侶留僚 凌旅 亮留慮侶...
 流亮留留  凌 凌了竜溜凌 亮留 亮僚留 亮竜 亮溜留 劉竜僚留 凌 留粒亮留凌凌溜侶留僚 凌旅 亮留慮侶... 流亮留留  凌 凌了竜溜凌 亮留 亮僚留 亮竜 亮溜留 劉竜僚留 凌 留粒亮留凌凌溜侶留僚 凌旅 亮留慮侶...
流亮留留 凌 凌了竜溜凌 亮留 亮僚留 亮竜 亮溜留 劉竜僚留 凌 留粒亮留凌凌溜侶留僚 凌旅 亮留慮侶...
alexkonta
Fundamento constitucional del derecho ambiental en venezuelaFundamento constitucional del derecho ambiental en venezuela
Fundamento constitucional del derecho ambiental en venezuela
LuisGuerrerob
Portafoliosoexpedientedeevidenciasbasica 150705181159-lva1-app6892Portafoliosoexpedientedeevidenciasbasica 150705181159-lva1-app6892
Portafoliosoexpedientedeevidenciasbasica 150705181159-lva1-app6892
silviagracielacol
Comunica巽達o da Deteriora巽達o Clinica Revis達o Sistematizada para um Protocolo C...Comunica巽達o da Deteriora巽達o Clinica Revis達o Sistematizada para um Protocolo C...
Comunica巽達o da Deteriora巽達o Clinica Revis達o Sistematizada para um Protocolo C...
Municipio
Cheryl Strayed's advice to an aspiring writer on faith and humility....
Cheryl Strayed's advice to an aspiring writer on faith and humility....Cheryl Strayed's advice to an aspiring writer on faith and humility....
Cheryl Strayed's advice to an aspiring writer on faith and humility....
Ashok Kumar
Chiara Saladino, La Spezia 29 ottobre 2015
Chiara Saladino, La Spezia 29 ottobre 2015Chiara Saladino, La Spezia 29 ottobre 2015
Chiara Saladino, La Spezia 29 ottobre 2015
infoprogetto
Taller marketing digital_presentacionTaller marketing digital_presentacion
Taller marketing digital_presentacion
Fernando Izquierdo
Transporte nas plantasTransporte nas plantas
Transporte nas plantas
Raquel Ramos
Benchmarking data: Innovation and growth in U.S. manufacturing
Benchmarking data: Innovation and growth in U.S. manufacturingBenchmarking data: Innovation and growth in U.S. manufacturing
Benchmarking data: Innovation and growth in U.S. manufacturing
Grant Thornton LLP
Recent Banking Sector Analysis Pakistan (FY 2013)
Recent Banking Sector Analysis Pakistan (FY 2013)Recent Banking Sector Analysis Pakistan (FY 2013)
Recent Banking Sector Analysis Pakistan (FY 2013)
Zeeshan Azam

Similar to McClure Resume (20)

Perdicho Resume
Perdicho ResumePerdicho Resume
Perdicho Resume
Marty Perdicho
Jensresume2016.pdf
Jensresume2016.pdfJensresume2016.pdf
Jensresume2016.pdf
Jennifer Ford-Baruch, MBA
Yasser AliResume- CV
Yasser AliResume- CVYasser AliResume- CV
Yasser AliResume- CV
Yass Ali
Resume
ResumeResume
Resume
moe Nasr
Resume
ResumeResume
Resume
John Ronan
rgomezresume10 1 15
rgomezresume10 1 15rgomezresume10 1 15
rgomezresume10 1 15
Robert Gomez
Kay Johnson.2014 resume
Kay Johnson.2014 resumeKay Johnson.2014 resume
Kay Johnson.2014 resume
Kay Johnson
Chris tescheresume
Chris tescheresumeChris tescheresume
Chris tescheresume
Chris Tesche
Power Point Presentation Mark Kenworthey
Power Point Presentation Mark KenwortheyPower Point Presentation Mark Kenworthey
Power Point Presentation Mark Kenworthey
kenworthey
MelissaDraisResume2016-3PDF
MelissaDraisResume2016-3PDFMelissaDraisResume2016-3PDF
MelissaDraisResume2016-3PDF
Melissa Drais
Resume of fred pierson 12 2012
Resume of fred pierson 12 2012Resume of fred pierson 12 2012
Resume of fred pierson 12 2012
Fred Pierson
Resume of fred pierson 12 2012
Resume of fred pierson 12 2012Resume of fred pierson 12 2012
Resume of fred pierson 12 2012
Fred Pierson
Hannifan Resume JB (2)
Hannifan Resume JB (2)Hannifan Resume JB (2)
Hannifan Resume JB (2)
Kerry R Hannifan
David Holder Resume 2016
David Holder Resume 2016David Holder Resume 2016
David Holder Resume 2016
David Holder
LinkedIn_Profile_-_Mark_McGinnis
LinkedIn_Profile_-_Mark_McGinnisLinkedIn_Profile_-_Mark_McGinnis
LinkedIn_Profile_-_Mark_McGinnis
Mark McGinnis
Truvillion,Ruth Res06.2011 Admin
Truvillion,Ruth Res06.2011 AdminTruvillion,Ruth Res06.2011 Admin
Truvillion,Ruth Res06.2011 Admin
ruthe925
Anthony C Smith Resume 2016
Anthony C Smith Resume 2016Anthony C Smith Resume 2016
Anthony C Smith Resume 2016
Tony Smith
Tahmina Waheed Resume 92216 (7)
Tahmina Waheed Resume 92216 (7)Tahmina Waheed Resume 92216 (7)
Tahmina Waheed Resume 92216 (7)
Tahmina Waheed
Maria's Resume 2:15:16
Maria's Resume 2:15:16Maria's Resume 2:15:16
Maria's Resume 2:15:16
Maria Fernanda Isenhower
Michael Geller Resume CT Final
Michael Geller Resume CT FinalMichael Geller Resume CT Final
Michael Geller Resume CT Final
Michael Geller
Yasser AliResume- CV
Yasser AliResume- CVYasser AliResume- CV
Yasser AliResume- CV
Yass Ali
rgomezresume10 1 15
rgomezresume10 1 15rgomezresume10 1 15
rgomezresume10 1 15
Robert Gomez
Kay Johnson.2014 resume
Kay Johnson.2014 resumeKay Johnson.2014 resume
Kay Johnson.2014 resume
Kay Johnson
Chris tescheresume
Chris tescheresumeChris tescheresume
Chris tescheresume
Chris Tesche
Power Point Presentation Mark Kenworthey
Power Point Presentation Mark KenwortheyPower Point Presentation Mark Kenworthey
Power Point Presentation Mark Kenworthey
kenworthey
MelissaDraisResume2016-3PDF
MelissaDraisResume2016-3PDFMelissaDraisResume2016-3PDF
MelissaDraisResume2016-3PDF
Melissa Drais
Resume of fred pierson 12 2012
Resume of fred pierson 12 2012Resume of fred pierson 12 2012
Resume of fred pierson 12 2012
Fred Pierson
Resume of fred pierson 12 2012
Resume of fred pierson 12 2012Resume of fred pierson 12 2012
Resume of fred pierson 12 2012
Fred Pierson
David Holder Resume 2016
David Holder Resume 2016David Holder Resume 2016
David Holder Resume 2016
David Holder
LinkedIn_Profile_-_Mark_McGinnis
LinkedIn_Profile_-_Mark_McGinnisLinkedIn_Profile_-_Mark_McGinnis
LinkedIn_Profile_-_Mark_McGinnis
Mark McGinnis
Truvillion,Ruth Res06.2011 Admin
Truvillion,Ruth Res06.2011 AdminTruvillion,Ruth Res06.2011 Admin
Truvillion,Ruth Res06.2011 Admin
ruthe925
Anthony C Smith Resume 2016
Anthony C Smith Resume 2016Anthony C Smith Resume 2016
Anthony C Smith Resume 2016
Tony Smith
Tahmina Waheed Resume 92216 (7)
Tahmina Waheed Resume 92216 (7)Tahmina Waheed Resume 92216 (7)
Tahmina Waheed Resume 92216 (7)
Tahmina Waheed
Michael Geller Resume CT Final
Michael Geller Resume CT FinalMichael Geller Resume CT Final
Michael Geller Resume CT Final
Michael Geller

McClure Resume

  • 1. C A R L M C C L U R E 19426 N. 13th Ave, Phoenix , Arizona, 85027 United States 602-516-9452 cmcclure65@gmail.com P R O F E S S I O N A L E X P E R I E N C E CATALINA RESTAURANT GROUP, CARLSBAD, CALIFORNIA UNITED STATES District Director of Operations, Dec 2009 present Leader in sales building, program initiatives, and implementation. Responsible for managing the operations of 13-21 restaurants, with over 15 years of restaurant experience. Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Manage staff, preparing work schedules and assigning specific duties. Responsible for opening four new restaurants in the Arizona Market. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Plan and direct activities such as sales promotions, coordinating with other department heads as required. Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. Liquor License Agent for all restaurants in Arizona. General Manager, Mar 2007 Dec 2009 Manage staff, preparing work schedules and assigning specific duties. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory. Roll out new company directives and ensure proper implementation. Responsible for single unit operations, sales, and profits. Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Associate/Assistant Manager, Jun 2003 Apr 2007 Responsible for training, scheduling, ordering, inventory procedures, guest satisfaction, speed of service, sales building, and QA standards. Responsible for all aspects of day to day operations. BRINKER/CHILI'S RESTAURANTS, PHOENIX, ARIZONA UNITED STATES FOH Training Team Captain, Jun 2001 Jul 2003 Responsibilities included providing outstanding customer service to guests, expediting, training new FOH team members, conduct training meetings and facilitate train the trainer seminars. Rolled out new training incentives to ADO's, GM's, supporting management and training department. COCO'S BAKERY AND RESTAURANTS, PHOENIX, ARIZONA UNITED STATES Certified Service Trainer, May 1999 Jun 2001
  • 2. Responsibilities included but not limited to, delivering an exceptional guest experience to Coco's customers by following Coco's service standards and training new team members. Was a member of the Training Team that opened two new Coco's Restaurant locations, Corona CA and Bakersfield CA. WESTERN STREET MANAGEMENT/BOOT CITY INC., BOSSIER CITY, LOUISIANA UNITED STATES District Manager, Aug 1992 Jun 1995 As District Manager for Western Street Management/Boot City, I was responsible for two retail units with sales over 2 million dollars annual. My responsibilities included but were not limited to, staffing, training and development, inventory controls, purchasing, sales building and profitability. E D U C A T I O N BOSSIER PARISH COMMUNITY COLLEGE, BOSSIER CITY, LOUISIANA UNITED STATES Pre-requisite classes TRINITY HEIGHTS CHRISTIAN ACADEMY, SHREVEPORT, LOUISIANA UNITED STATES Vice President of Junior Class and President of Senior Class. Lettered in tennis, and attended the Washington D.C. Close Up Foundation Tour. A D D I T I O N A L S K I L L S Proficient in Microsoft Word and Excel Proficient with Micros, Menu Link, Siva, and Tracks Operating Systems Professional development reads include: The Goal, It's your Ship, Fish!, The Five Dysfunctions of a Team, The Five Temptations of a C.E.O, Good to Great, The One Minute Manager, The Toyota Way, 7 Habits of Highly Effective Poeple Professional Workshops to include: Tony Robbins Personal Power and Zig Zigglar Sales Seminar. R E F E R E N C E S Jim Kensinger: V. P. of Administration: Catalina Restaurant Group (949) 331-7111 Bill Runyon: V.P. of Operations Catalina Restaurant Group (949) 233-8235 Jim Combe: District Director of Operations Mimis Caf辿 (480) 560-8284 Rosaura Galarza: General Manager of Cocos Bakery and Restaurant (760) 710-7460 Melissa Flohre: Human Resources and Recruiting: (760) 715-1071