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§Ý§Ñ§Ò§à§â§Ñ§ä§à§â§ß§Ñ§ñ §â§Ñ§Ò§à§ä§Ñ 2
- 1. §µ§á§â§Ñ§Ó§Ý§Ö§ß§Ú§Ö §å§â§à§Ó§ß§Ö§Þ §å§ã§Ý§å§Ô §§Ñ§Ò§à§â§Ñ§ä§à§â§ß§Ñ§ñ §â§Ñ§Ò§à§ä§Ñ ¡í2.
- 2. §¸§Ö§Ý§î §â§Ñ§Ò§à§ä§í ? ? §ª§Ù§å§é§Ö§ß§Ú§Ö §á§â§à§è§Ö§ã§ã§Ñ §å§á§â§Ñ§Ó§Ý§Ö§ß§Ú§ñ §å§â§à§Ó§ß§Ö§Þ §å§ã§Ý§å§Ô. §±§â§Ñ§Ü§ä§Ú§é§Ö§ã§Ü§Ñ§ñ §â§Ö§Ñ§Ý§Ú§Ù§Ñ§è§Ú§ñ §å§á§â§Ñ§Ó§Ý§Ö§ß§Ú§ñ §å§â§à§Ó§ß§Ö§Þ §å§ã§Ý§å§Ô §ã §Ú§ã§á§à§Ý§î§Ù§à§Ó§Ñ§ß§Ú§Ö§Þ §á§â§à§Ô§â§Ñ§Þ§Þ§ß§à§Ô§à §à§Ò§Ö§ã§á§Ö§é§Ö§ß§Ú§ñ ManageEngine ServiceDesc Plus §Ü§à§Þ§á§Ñ§ß§Ú§Ú AdventNet.
- 3. §¸§Ö§Ý§î §á§â§à§è§Ö§ã§ã§Ñ §¸§Ö§Ý§î §á§â§à§è§Ö§ã§ã§Ñ §å§á§â§Ñ§Ó§Ý§Ö§ß§Ú§ñ §å§â§à§Ó§ß§Ö§Þ §å§ã§Ý§å§Ô ¡ª §Õ§à§ã§ä§Ú§Ø§Ö§ß§Ú§Ö §å§ã§ä§Ñ§ß§à§Ó§Ý§Ö§ß§ß§à§Ô§à §å§â§à§Ó§ß§ñ §å§ã§Ý§å§Ô, §á§â§Ö§Õ§à§ã§ä§Ñ§Ó§Ý§ñ§Ö§Þ§í§ç §ª§´-§ã§Ý§å§Ø§Ò§à§Û. §±§â§à§è§Ö§ã§ã §á§â§Ö§Õ§ß§Ñ§Ù§ß§Ñ§é§Ö§ß §Õ§Ý§ñ §ã§à§Ô§Ý§Ñ§ã§à§Ó§Ñ§ß§Ú§ñ §ã§à§ã§ä§Ñ§Ó§Ñ §Ú §Ü§Ñ§é§Ö§ã§ä§Ó§Ñ §ä§â§Ö§Ò§à§Ó§Ñ§ß§Ú§ñ§Þ§Ú §Ù§Ñ§Ü§Ñ§Ù§é§Ú§Ü§Ñ. §á§à§Õ§Õ§Ö§â§Ø§Ü§Ú §ª§´-§å§ã§Ý§å§Ô §ã
- 4. §°§ã§ß§à§Ó§ß§í§Ö §á§à§ß§ñ§ä§Ú§ñ §©§Ñ§Ü§Ñ§Ù§é§Ú§Ü ¡ª §á§â§Ö§Õ§ã§ä§Ñ§Ó§Ú§ä§Ö§Ý§î §à§â§Ô§Ñ§ß§Ú§Ù§Ñ§è§Ú§Ú, §å §Ü§à§ä§à§â§à§Ô§à §Ö§ã§ä§î §á§à§Ý§ß§à§Þ§à§é§Ú§ñ §ß§Ñ §Ù§Ñ§Ü§Ý§ð§é§Ö§ß§Ú§Ö §ã§à§Ô§Ý§Ñ§ê§Ö§ß§Ú§Û §à§ä §Ý§Ú§è§Ñ §à§â§Ô§Ñ§ß§Ú§Ù§Ñ§è§Ú§Ú §ß§Ñ §á§à§Ý§å§é§Ö§ß§Ú§Ö §ª§´-§å§ã§Ý§å§Ô. §±§à§ã§ä§Ñ§Ó§ë§Ú§Ü ¡ª §á§â§Ö§Õ§ã§ä§Ñ§Ó§Ú§ä§Ö§Ý§î §à§â§Ô§Ñ§ß§Ú§Ù§Ñ§è§Ú§Ú, §å §Ü§à§ä§à§â§à§Ô§à §Ö§ã§ä§î §á§à§Ý§ß§à§Þ§à§é§Ú§ñ §ß§Ñ §Ù§Ñ§Ü§Ý§ð§é§Ö§ß§Ú§Ö §ã§à§Ô§Ý§Ñ§ê§Ö§ß§Ú§Û §à §á§â§Ö§Õ§à§ã§ä§Ñ§Ó§Ý§Ö§ß§Ú§Ú §ª§´-§å§ã§Ý§å§Ô. §±§à§ã§ä§Ñ§Ó§ë§Ú§Ü§à§Þ §ä§Ñ§Ü§Ø§Ö §ß§Ñ§Ù§í§Ó§Ñ§Ö§ä§ã§ñ §á§â§Ö§Õ§à§ã§ä§Ñ§Ó§Ý§ñ§ð§ë§Ñ§ñ §å§ã§Ý§å§Ô§Ú §à§â§Ô§Ñ§ß§Ú§Ù§Ñ§è§Ú§ñ, §à§ä §Ý§Ú§è§Ñ §Ü§à§ä§à§â§à§Û §Õ§Ö§Û§ã§ä§Ó§å§Ö§ä §å§Ü§Ñ§Ù§Ñ§ß§ß§í§Û §á§â§Ö§Õ§ã§ä§Ñ§Ó§Ú§ä§Ö§Ý§î. §£§ß§Ö§ê§ß§Ú§Û §Õ§à§Ô§à§Ó§à§â ¡ª §Õ§à§Ô§à§Ó§à§â §ã §Ó§ß§Ö§ê§ß§Ú§Þ §á§à§ã§ä§Ñ§Ó§ë§Ú§Ü§à§Þ, §Ü§à§ä§à§â§í§Û §à§æ§à§â§Þ§Ý§ñ§Ö§ä§ã§ñ §Ó §æ§à§â§Þ§Ö §à§æ§Ú§è§Ú§Ñ§Ý§î§ß§à§Ô§à §á§â§Ñ§Ó§à§Ó§à§Ô§à §Õ§à§Ü§å§Þ§Ö§ß§ä§Ñ §Ú §à§á§â§Ö§Õ§Ö§Ý§ñ§Ö§ä §Õ§à§Ô§à§Ó§à§â§Ö§ß§ß§à§ã§ä§Ú §á§à §á§â§Ö§Õ§à§ã§ä§Ñ§Ó§Ý§Ö§ß§Ú§ð §Ü§à§ß§Ü§â§Ö§ä§ß§í§ç §å§ã§Ý§å§Ô, §ß§Ñ§á§â§Ú§Þ§Ö§â, §á§à§Õ§Õ§Ö§â§Ø§Ü§å §â§Ñ§Ò§à§é§Ú§ç §ã§ä§Ñ§ß§è§Ú§Û §Ú§Ý§Ú §Ñ§â§Ö§ß§Õ§å §Ý§Ú§ß§Ú§Ú §ã§Ó§ñ§Ù§Ú.
- 5. §°§ã§ß§à§Ó§ß§í§Ö §á§à§ß§ñ§ä§Ú§ñ §´§â§Ö§Ò§à§Ó§Ñ§ß§Ú§ñ §Ü §å§â§à§Ó§ß§ð §å§ã§Ý§å§Ô (SLR) ¡ª §ä§â§Ö§Ò§à§Ó§Ñ§ß§Ú§ñ §Ü §å§â§à§Ó§ß§ð §å§ã§Ý§å§Ô §á§â§Ö§Õ§ã§ä§Ñ§Ó§Ý§ñ§ð§ä §ã§à§Ò§à§Û §Õ§Ö§ä§Ñ§Ý§î§ß§à§Ö §à§á§Ú§ã§Ñ§ß§Ú§Ö §á§à§ä§â§Ö§Ò§ß§à§ã§ä§Ö§Û §Ù§Ñ§Ü§Ñ§Ù§é§Ú§Ü§Ñ, §à§ß§Ú §Ú§ã§á§à§Ý§î§Ù§å§ð§ä§ã§ñ §á§â§Ú §â§Ñ§Ù§â§Ñ§Ò§à§ä§Ü§Ö, §Þ§à§Õ§Ú§æ§Ú§Ü§Ñ§è§Ú§Ú §Ú §Ú§ß§Ú§è§Ú§Ú§â§à§Ó§Ñ§ß§Ú§Ú §å§ã§Ý§å§Ô. §´§Ñ§Ò§Ý§Ú§è§í §ã§á§Ö§è§Ú§æ§Ú§Ü§Ñ§è§Ú§Ú §å§ã§Ý§å§Ô ¡ª §ä§Ñ§Ò§Ý§Ú§è§í, §Ú§ã§á§à§Ý§î§Ù§å§Ö§Þ§í§Ö §Õ§Ý§ñ §à§á§Ú§ã§Ñ§ß§Ú§ñ §Ù§Ñ§Ó§Ú§ã§Ú§Þ§à§ã§ä§Ú §Þ§Ö§Ø§Õ§å §æ§å§ß§Ü§è§Ú§à§ß§Ñ§Ý§î§ß§à§ã§ä§î§ð, §ã§à§Ô§Ý§Ñ§ã§à§Ó§Ñ§ß§ß§à§Û §ã §Ù§Ñ§Ü§Ñ§Ù§é§Ú§Ü§à§Þ §Ú §ä§Ö§ç§ß§à§Ý§à§Ô§Ú§Ö§Û, §Ú§ã§á§à§Ý§î§Ù§å§Ö§Þ§à§Û §Ó §à§â§Ô§Ñ§ß§Ú§Ù§Ñ§è§Ú§Ú §á§à§ã§ä§Ñ§Ó§ë§Ú§Ü§Ñ. §¬§Ñ§ä§Ñ§Ý§à§Ô §å§ã§Ý§å§Ô ¡ª §Õ§à§Ü§å§Þ§Ö§ß§ä, §ã§à§Õ§Ö§â§Ø§Ñ§ë§Ú§Û §á§à§Õ§â§à§Ò§ß§à§Ö §à§á§Ú§ã§Ñ§ß§Ú§Ö §Õ§Ö§Û§ã§ä§Ó§å§ð§ë§Ú§ç §å§ã§Ý§å§Ô; §à§ß §Õ§à§Ý§Ø§Ö§ß §Ò§í§ä§î §ß§Ñ§á§Ú§ã§Ñ§ß §á§à§ß§ñ§ä§ß§í§Þ §Ù§Ñ§Ü§Ñ§Ù§é§Ú§Ü§å §ñ§Ù§í§Ü§à§Þ, §Ñ §ß§Ö §ñ§Ù§í§Ü§à§Þ §ä§Ö§ç§ß§Ú§é§Ö§ã§Ü§Ú§ç §ã§á§Ö§è§Ú§æ§Ú§Ü§Ñ§è§Ú§Û.
- 6. §°§ã§ß§à§Ó§ß§í§Ö §á§à§ß§ñ§ä§Ú§ñ §³§à§Ô§Ý§Ñ§ê§Ö§ß§Ú§Ö §à§Ò §å§â§à§Ó§ß§Ö §å§ã§Ý§å§Ô ( SLA) ¡ª §ã§à§Ô§Ý§Ñ§ê§Ö§ß§Ú§Ö §Þ§Ö§Ø§Õ§å §ª§´-§ã§Ý§å§Ø§Ò§à§Û §Ú §Ù§Ñ§Ü§Ñ§Ù§é§Ú§Ü§à§Þ, §Ó §Ü§à§ä§à§â§à§Þ §á§à§Õ§â§à§Ò§ß§à §à§Ô§à§Ó§à§â§Ö§ß§í §á§â§Ö§Õ§à§ã§ä§Ñ§Ó§Ý§ñ§Ö§Þ§í§Ö §å§ã§Ý§å§Ô§Ú. §±§â§à§Ô§â§Ñ§Þ§Þ§Ñ §å§Ý§å§é§ê§Ö§ß§Ú§ñ §ã§Ö§â§Ó§Ú§ã§Ñ ¡ª §á§â§à§Ö§Ü§ä, §Ó §â§Ñ§Þ§Ü§Ñ§ç §Ü§à§ä§à§â§à§Ô§à §à§á§â§Ö§Õ§Ö§Ý§ñ§ð§ä§ã§ñ §Ó§Ú§Õ§í §Õ§Ö§ñ§ä§Ö§Ý§î§ß§à§ã§ä§Ú §á§à §å§Ý§å§é§ê§Ö§ß§Ú§ð §Ü§Ñ§é§Ö§ã§ä§Ó§Ñ §ª§´-§å§ã§Ý§å§Ô. §±§Ý§Ñ§ß §à§Ò§Ö§ã§á§Ö§é§Ö§ß§Ú§ñ §Ü§Ñ§é§Ö§ã§ä§Ó§Ñ §å§ã§Ý§å§Ô ¡ª §Õ§à§Ü§å§Þ§Ö§ß§ä, §Ó §Ü§à§ä§à§â§à§Þ §ã§à§Õ§Ö§â§Ø§Ú§ä§ã§ñ §Ó§ã§ñ §Ú§ß§æ§à§â§Þ§Ñ§è§Ú§ñ, §ß§Ö§à§Ò§ç§à§Õ§Ú§Þ§Ñ§ñ §Õ§Ý§ñ §Õ§Ö§ñ§ä§Ö§Ý§î§ß§à§ã§ä§Ú §ª§´-§ã§Ý§å§Ø§Ò§í §á§à §á§â§Ö§Õ§à§ã§ä§Ñ§Ó§Ý§Ö§ß§Ú§ð §å§ã§Ý§å§Ô. §°§á§Ö§â§Ñ§è§Ú§à§ß§ß§à§Ö §ã§à§Ô§Ý§Ñ§ê§Ö§ß§Ú§Ö §à§Ò §å§â§à§Ó§ß§Ö §å§ã§Ý§å§Ô ¡ª §ã§à§Ô§Ý§Ñ§ê§Ö§ß§Ú§Ö §ã §Ó§ß§å§ä§â§Ö§ß§ß§Ö§Û §ª§´-§ã§Ý§å§Ø§Ò§à§Û, §Ó §Ü§à§ä§à§â§à§Þ §Ü§à§ß§Ü§â§Ö§ä§Ú§Ù§Ú§â§å§ð§ä§ã§ñ §Õ§à§Ô§à§Ó§à§â§Ö§ß§ß§à§ã§ä§Ú §à §á§â§Ö§Õ§à§ã§ä§Ñ§Ó§Ý§Ö§ß§Ú§Ú §à§á§â§Ö§Õ§Ö§Ý§Ö§ß§ß§í§ç §ï§Ý§Ö§Þ§Ö§ß§ä§à§Ó §å§ã§Ý§å§Ô.
- 7. §£§Ú§Õ§í §Õ§Ö§ñ§ä§Ö§Ý§î§ß§à§ã§ä§Ú §ª§Õ§Ö§ß§ä§Ú§æ§Ú§Ü§Ñ§è§Ú§ñ ?§°§á§â§Ö§Õ§Ö§Ý§Ö§ß§Ú§Ö ?§°§Ü§à§ß§é§Ñ§ä§Ö§Ý§î§ß§à§Ö §à§æ§à§â§Þ§Ý§Ö§ß§Ú§Ö §ã§à§Ô§Ý§Ñ§ê§Ö§ß§Ú§ñ ?§®§à§ß§Ú§ä§à§â§Ú§ß§Ô ?§°§ä§é§Ö§ä§ß§à§ã§ä§î ?§¡§ß§Ñ§Ý§Ú§Ù ?
- 8. §±§â§Ö§Ú§Þ§å§ë§Ö§ã§ä§Ó§Ñ §Ó§ß§Ö§Õ§â§Ö§ß§Ú§ñ §á§â§à§è§Ö§ã§ã§Ñ §Ò§à§Ý§î§ê§Ñ§ñ §Ó§Ö§â§à§ñ§ä§ß§à§ã§ä§î §ã§à§à§ä§Ó§Ö§ä§ã§ä§Ó§Ú§ñ §ª§´-§å§ã§Ý§å§Ô §à§Ø§Ú§Õ§Ñ§ß§Ú§ñ§Þ §Ù§Ñ§Ü§Ñ§Ù§é§Ú§Ü§Ñ, §Ú §Ü§Ñ§Ü §ã§Ý§Ö§Õ§ã§ä§Ó§Ú§Ö, §á§à§Ó§í§ê§Ö§ß§Ú§Ö §å§â§à§Ó§ß§ñ §å§Õ§à§Ó§Ý§Ö§ä§Ó§à§â§Ö§ß§ß§à§ã§ä§Ú §Ù§Ñ§Ü§Ñ§Ù§é§Ú§Ü§Ñ; ? §à§á§â§Ö§Õ§Ö§Ý§Ö§ß§ß§í§Ö, §Ù§Ñ§æ§Ú§Ü§ã§Ú§â§à§Ó§Ñ§ß§ß§í§Ö §â§à§Ý§Ú §æ§å§ß§Ü§è§Ú§Ú §Ù§Ñ§Ü§Ñ§Ù§é§Ú§Ü§Ñ §Ú §á§à§ã§ä§Ñ§Ó§ë§Ú§Ü§Ñ (§ª§´-§ã§Ý§å§Ø§Ò§í); ? §Ú §Ó§à§Ù§Þ§à§Ø§ß§à§ã§ä§î §à§Ò§ã§å§Ø§Õ§Ñ§ä§î §Ò§Ú§Ù§ß§Ö§ã-§á§à§ä§â§Ö§Ò§ß§à§ã§ä§Ú §Ù§Ñ§Ü§Ñ§Ù§é§Ú§Ü§Ñ §Ò§Ö§Ù §å§Ô§Ý§å§Ò§Ý§Ö§ß§Ú§ñ §Ó §ä§Ö§ç§ß§Ú§é§Ö§ã§Ü§Ú§Ö §Õ§Ö§ä§Ñ§Ý§Ú; ? §ã§à§Ô§Ý§Ñ§ã§à§Ó§Ñ§ß§Ú§Ö §ª§´-§ã§ä§â§Ñ§ä§Ö§Ô§Ú§Ú §ã §á§à§ä§â§Ö§Ò§ß§à§ã§ä§ñ§Þ§Ú §Ò§Ú§Ù§ß§Ö§ã§Ñ; ? §Ó§à§Ù§Þ§à§Ø§ß§à§ã§ä§î §å§á§â§Ñ§Ó§Ý§Ö§ß§Ú§ñ §Ü§Ñ§é§Ö§ã§ä§Ó§à§Þ §ª§´-§å§ã§Ý§å§Ô. ?
- 9. §³§à§Õ§Ö§â§Ø§Ñ§ß§Ú§Ö §Ú §Ó§í§á§à§Ý§ß§Ö§ß§Ú§Ö §â§Ñ§Ò§à§ä§í ? ? ? §¬§â§Ñ§ä§Ü§à §à§á§Ú§ã§Ñ§ä§î §è§Ö§Ý§Ú §Ú §à§ã§ß§à§Ó§ß§í§Ö §Ó§Ú§Õ§í §Õ§Ö§ñ§ä§Ö§Ý§î§ß§à§ã§ä§Ú §á§â§à§è§Ö§ã§ã§Ñ §å§á§â§Ñ§Ó§Ý§Ö§ß§Ú§ñ §å§â§à§Ó§ß§Ö§Þ §å§ã§Ý§å§Ô. §¥§Ý§ñ §à§â§Ô§Ñ§ß§Ú§Ù§Ñ§è§Ú§Ú, §å§Ü§Ñ§Ù§Ñ§ß§ß§à§Û §Ó §Ú§ß§Õ§Ú§Ó§Ú§Õ§å§Ñ§Ý§î§ß§à§Þ §Ù§Ñ§Õ§Ñ§ß§Ú§Ú §Ý§Ñ§Ò§à§â§Ñ§ä§à§â§ß§à§Û §â§Ñ§Ò§à§ä§í ¡í1, §â§Ñ§Ù§â§Ñ§Ò§à§ä§Ñ§ä§î §Ü§Ñ§ä§Ñ§Ý§à§Ô §ª§´-§å§ã§Ý§å§Ô §Ú §ã§à§Ù§Õ§Ñ§ä§î §ã§à§Ô§Ý§Ñ§ê§Ö§ß§Ú§Ö §à§Ò §å§â§à§Ó§ß§Ö §å§ã§Ý§å§Ô §à§ä §Ú§Þ§Ö§ß§Ú §ª§´-§á§à§Õ§â§Ñ§Ù§Õ§Ö§Ý§Ö§ß§Ú§ñ. §ª§Ù§å§é§Ú§ä§î §á§à §â§å§Ü§à§Ó§à§Õ§ã§ä§Ó§å §á§à§Ý§î§Ù§à§Ó§Ñ§ä§Ö§Ý§ñ §á§à§â§ñ§Õ§à§Ü §Ù§Ñ§á§à§Ý§ß§Ö§ß§Ú§ñ §Ü§Ñ§ä§Ñ§Ý§à§Ô§Ñ §å§ã§Ý§å§Ô §Ó §á§â§à§Ô§â§Ñ§Þ§Þ§Ö ManageEngine ServiceDesc Plus.
- 10. §³§à§Õ§Ö§â§Ø§Ñ§ß§Ú§Ö §Ú §Ó§í§á§à§Ý§ß§Ö§ß§Ú§Ö §â§Ñ§Ò§à§ä§í ? ? ? §©§Ñ§á§à§Ý§ß§Ú§ä§î §Ü§Ñ§ä§Ñ§Ý§à§Ô §å§ã§Ý§å§Ô §Ó §á§â§à§Ô§â§Ñ§Þ§Þ§Ö ManageEngine ServiceDesc Plus. §³§æ§à§â§Þ§å§Ý§Ú§â§à§Ó§Ñ§ä§î §Ó§í§Ó§à§Õ §à §á§â§Ñ§Ü§ä§Ú§é§Ö§ã§Ü§à§Þ §á§â§Ú§Þ§Ö§ß§Ö§ß§Ú§Ú §Ü§Ñ§ä§Ñ§Ý§à§Ô§Ñ §å§ã§Ý§å§Ô §Ú §ã§à§Ô§Ý§Ñ§ê§Ö§ß§Ú§ñ §à§Ò §å§â§à§Ó§ß§Ö §å§ã§Ý§å§Ô §Ó §Õ§â§å§Ô§Ú§ç §á§â§à§è§Ö§ã§ã§Ñ§ç §å§á§â§Ñ§Ó§Ý§Ö§ß§Ú§ñ. §³§à§Õ§Ö§â§Ø§Ñ§ß§Ú§Ö §â§Ñ§Ò§à§ä§í §à§ä§â§Ñ§Ù§Ú§ä§î §Ó §à§ä§é§Ö§ä§Ö.