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- 1. MIKE MERRITT PO Box 237, Petersham NSW 2049 +61(0) 415 125 474 皃 mmcomms@hotmail.com BUSINESS CONSULTANT SAP Consultancy | Business Analysis | Change Management Experienced project manager and business development professional with a proven track record in fostering and nurturing long-term business opportunities across Oil/Gas, IT, Electronics, Telecoms, Utilities, Public Sector, Pharmaceutical/Medical, and FMCG industries. Offer professional expertise and diverse range of skills within all aspects of organisational transformation, including IT delivery, reorganisation and business development. Effective communication of top-down approaches to leveraging innovative best practices in strategy execution, organization design and overall engagement. Adept in optimizing operations through aggressive solutions that increase and align organizations strategy, resources and structure. AREAS OF STRENGTH AND EXPERTISE Change Management 皃 Communications & PR 皃 Training Management 皃 Project & Program Management Writing & Documentation 皃 Business Consultancy & Analysis 皃 Sales & Marketing Planning Finance & Logistics Processes 皃 KPIs & Strategies Management 皃 Organisational Development Business Development 皃 Team Management 皃 Process Implementation 皃 Strategic Planning & Analysis Relationship Building 皃 Interpersonal Communication 皃 Risk Assessment & Management PROFESSIONAL EXPERIENCE INDEPENDENT CONSULTING & RECUPERATON, NSW, Australia Jan 13 Present Freelance Marketing, Change Management & Volunteering Work Provide freelance consultant services to companies which included analyse business reports, articles and market studies for numerous organisations which include advice on a cultural change approach and strategy for NGOs and sales & training implementation advice for an engineering consultancy servicing the Electricity Sector, including Europe, while recuperating from African RTA in Sydney. AUS-AID, EKULULAMENI TRAINING & REHABILITATION CENTRE, Swaziland, Africa Jun 11 Dec 12 Business Development & Marketing Consultant An Australian Government international program where professionals work with local people to reduce poverty by sharing knowledge, developing sustainable skills and building the capacity of individuals, organisations and communities Identified and marketed sustainable business opportunities for centre and developed a strategic plan. Changed the attitude and thinking of the people by aware with the need to run an efficient business and the importance of revenue for growth and continuity. TRANSGRID, NSW, Australia Nov 10 Apr 11 Change Manager TransGrid is a government corporation who own and maintain the largest high voltage electricity network in Australia, covering 12,500 Kms of transmission lines and 83 substations. Functioned as a Change Manager in the Asset Systems Group, accountable for CM, training and communications to support the expanded deployment of a project management software solution. Effectively accomplished and conducted extensive client-vendor workshops and considerable involvement with the business units.
- 2. MIKE MERRITT Resume, Page 2 of 4 COMMONWEALTH BANK (CBA), Sydney CBD, NSW, Australia Sept 09 Jul 10 Change Manager CBA is the largest bank and the largest public listed company in Australia. Led and delivered strategic programs within the retail banking systems (RBS) area and communicated with the stakeholders, which involved customers, staff and third party brokers. Significant benefits were realised by making documents easier & faster to understand and complete. CSR CHATSWOOD, NSW, Australia Jan 09 Sept 09 Change Manager CSR replaced CHRIS and WEBCHRIS with the latest HR/Payroll version of SAP, their ERP system. The new integrated and fully supported environment included the Netweaver/Web Dynpro platforms to significantly enhance the look and feel of the Employee Self Service (ESS) and Manager Self Service (MSS) functionality. Developed and implemented training programs and facilitated the awareness of ESS/MSS through communications to internal/external client/stakeholders. Maintained & monitored milestones, issues & risks and provided weekly report to PMO and the steering Committee as well as handled HR related tasks such as, payroll, time management of staff & established an effective training platform for future needs. Successfully monitored and evaluated the effectiveness of CM strategies and activities as well as assessed the effectiveness of the CM Methodology for future CSR projects. CORPORATE EXPRESS (NOW STAPLES AUSTRALIA), NSW, Australia Feb 08 Aug 08 Change Manager Staples Australia (formerly Corporate Express) are part of the largest provider of office products and solutions, operating in 28 countries. In 2008, the Sydney head office was relocated to larger premises and five warehouses consolidated into one Distribution Centre (DC). Total staff involved was around 1,000. Facilitated a smooth relocation, especially in areas of business change affecting the DC. Developed and executed change management and communication strategies and plans. Monitored the effectiveness of stakeholder and champion management through formal and informal mechanisms also worked together with the HR to confirm cultural impacts and policy compliance. HAWKER PACIFIC, NSW, Australia Feb 07 Sept 07 Change & Training Manager HP is a global aircraft and aviation equipment sales & product-support Company with operations and facilities throughout Asia, Australia, New Zealand, and the Pacific & Middle East. The company is a master dealer for Raytheon Aircraft, Representative for Bell Helicopters & Bell Agusta Aerospace and a primary supplier to various defence forces. They installed an ERP package from IFS to handle MRO (Maintenance, Repair, Overhaul)) of equipment, engines, avionics etc. Modules included were: Sales, Distribution, Operations, Financials and HR. The objective was to replace legacy systems, integrate core business processes and provide a new platform for future growth. Formulated the business for implementations in New Zealand, Singapore and various locations in Australia by managing the training and change management. Total users 賊550. CATERPILLAR OF AUSTRALIA, Melbourne, Sydney Australia May 06 Oct 06 Change Manager Drove & was solely responsible for all aspects of CM to help Business Owners & End Users become ready, motivated and able to accept new business processes and SAP. This was the Australia roll-out of an Asia Pacific initiative, run from Singapore by Accenture. Developed and maintained the suitable plans, liaised with staff at all levels, ran focus group sessions and undertook training needs analysis, impact assessment and readiness surveys. AGL, Sydney Australia Feb 06 May 06 Change Manager
- 3. MIKE MERRITT Resume, Page 3 of 4 Delta requirements, based on a demerger of company activities. Produced project communications and developed business impact analysis and developed training plan, managed 3 trainers and updated the training material. Strengthen relationship with stakeholders and managed their needs and expectations and contract ended prematurely due to a take-over bid from Alinta putting the entire project on hold. SAP UK, UK May 05 Sep 05 Training Manager for (Client Apparel Manufacturing Group, Notts & London, UK) Delivered an effective and immediate training solution for Speedo (part of the Pentland Group), based in Nottingham (also offices in APAC, Germany, Sweden and London), 3 months before projected go-live. AFS (Apparel Footwear Solution) & PLM were implemented and SAP areas of Finance, Sales & Logistics. Directed all aspects of the training rollout and task planning, resourcing, scheduling, analysis. Conducted a review & established a successful model for future group roll-out. INDEPENDENT CONSULTANT FOR SABMILLER, London UK Sep 04 March 05 Consulting: Project Planning and Set-Up A major US FMCG company wanted to establish in Europe in 2005 and implement SAP, as they have in other countries. Contacted by UK marketing/PR consultant to devise a strategy and proposal for implementing R/3. Investigated, analysed and addressed an overall outline plan, and highlighted three main areas which included general approach and proposed project phases; timeframes, including critical paths and interdependencies; resources planning (external/internal) & assumptions; initial costings/budgets for equipment, consultants and management fees. TRANSPORT FOR LONDON (TFL), London, UK Mar 04 Aug 04 Interim Manager: Training, Business Support, & SAP Service Management Centre (SMC) TfL includes London Underground, Buses, Taxis, River Boats and DLR. My focus was to provide a stable user-environment for handover to permanent employees. Trained 100-150 users per week and made them a valuable member of the organization. Manager of a SAP Support team, directed around 8,500 SAP users. Reporting around 50 personnel. Deployed HR T&EM for internal use and established a communications initiative using the intranet & weekly bulletins. Resolved SAP user issues by setting up a Business Support Team. ENTERASYS, Shannon, Ireland Jul 03 Oct 03 Training/Change Consultant (SAP) Enterasys (formerly Cabletron) provide network components via a global distributor network. Directed a study of the entire supply chain, including Business Processes and Blue Print documents. Produced TNA and Strategy reports and ran numerous meetings with all key decision makers. Advised the business on communication, copy-wrote all communications material, managed the project web site and performed a Post Implementation Review (PIR). SHELL EXPRO, Aberdeen, UK Feb 03 Jun 03 Change Manager: e-Procurement Shells global strategy was to move 90% of buying to e-procurement. Contacted with vendors (most supplying off-shore platforms) and run as-is & to-be workshops. Skilfully used Enterprise Buyer Professional, with users picking goods & services from catalogues. Successfully set up this initiative and performed handover. In a true win-win, all parties realised tangible benefitsreal-time, correct data availability, process efficiency, cost saving & speed of payment.
- 4. MIKE MERRITT Resume, Page 4 of 4 PRVIOUS CAREER TRACK NESTL, VEVEY, Switzerland | Dec 01 Jun 02 Consultant - Training & Change SHELL INTERNATIONAL EXPLORATION & PRODUCTION, NL, USA (TX, LA) | Jan 00 Dec 00 Delivery Manager: Change Management GEORGE WESTON FOODS LTD. (GWF), Australia | Feb 99 Jul 99 Training Manager SAUDI ARAMCO, Saudi Arabia | Aug 98 Oct 98 Change Management & Communications Consultant DEC/ERICSSON, UK/France/Sweden | Apr 98 Jul 98 Documentation Consultant PHILIPS, Netherlands | Jun 97 Mar 98 Project Manager/Demand Manager SONY BUSINESS & PROFESSIONAL GROUP, Europe | Dec 96 - May 97 Training Consultant BRISTOL-MYERS SQUIBB (BMS), NJ, USA | May 96 - Nov 96 Manager Training/Documentation IBM IRELAND/WHIRLPOOL | Mar 96 - May 96 User Support Manager POLAROID EUROPE | Nov 95 - Mar 96 Consultant - Documentation/Training PETROTRIN, Trinidad, WI | May 95 - Oct 95 Project Leader- System Implementation MOBIL EUROPE LTD, London, Gatwick, Birkenhead | May 92 - Apr 95 Consultant/Business Analyst - Training/Documentation IBM (UK) Ltd. UK, France, Middle East Sept. 72 Sept. 79 Salesman - MarketingManager EDUCATION AND TRAINING Certificate in Teaching English to Speakers of Other Languages (CELTA) CAMBRIDGE UNIVERSITY | UK BA - Business Studies & IT ESSEX UNIVERSITY | UK