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Company Profile PT. IPN
- 1. Company Profile & Corporate Culture PT. Unicor Prima Motor PT. Indomobil Prima Niaga PT. Indomobil Cahaya Prima PT. Indosentosa Trada - Hino
- 2. PT. INDOMOBIL SUKSES INTERNATIONAL Tbk Head Quarter : Wisma Indomobil I Jl. MT. Haryono Kav. 8 East Jakarta - 13330
- 3. > Established in 1976, 93 subsidiaries > 71.49% owned by PT. Gallant Venture Ltd, 18.05% by PT. Tritunggal Inti Permata and 10,46% by Public, listed at Jakarta Stock Exchange (IMAS) > One of 2 largest multi-brand automotive companies in Indonesia > Industry leading expertise and experience in automotive distribution, marketing, servicing and financing Commercial Vehicles Passenger Cars Heavy Equipment Spare Parts Financial Services & Rental Overview of Indomobil Group
- 4. Company Profile PT. Unicor Prima Motor PT. Indomobil Prima Niaga PT. Indomobil Cahaya Prima PT. Indosentosa Trada - Hino
- 5. History • INDOMOBIL HINO is a subsidiary of Indomobil Sukses Internasional Tbk. • Indomobil Hino appointed as an authorized dealer of PT Hino Motors Sales Indonesia, is engaged in the provision of services of truck and bus, workshop and spare part of Hino brand. • Indomobil Hino, started business as a Hino dealer in Gubeng, Surabaya, East Java in 1995 with PT Indomobil Niaga Prima. • Shows Due to rapid growth, so in the same year we opened a branch at Soekarno Hatta, Bandung, West Java and in 2001 onwards Kletek, Sidoarjo, East Java.
- 6. Started Hino Business at Gubeng East Java Then Opening Branch at Soekarno Hatta, West Java Opening Branch at Kletek, East Java Opening Branch at Sukabumi, West Java Opening Branch at Medan, North Sumatera Opening Branches at Mataram, Lombok & Tuban, East Java Opening Four Sub Dealers at P. Sidempuan, North Sumatera, Maumere, Ende, & Manggarai - NTT & Four Branches at BSD, Depok, Pantai Indah Kapuk & Banda Aceh Opening Five Branches at Rancaekek &, Cimahi in West Java, Kediri East Java, Kupang East Nusa Tenggara & Fleet Branch at MT. Haryono, East Jakarta Milestone of Indomobil Hino Group Opening Five Branches at MERR,Surabaya, Kramat Jati East Jakarta, Probolinggo East Java, Ring Road - Medan & Sumbawa- West Nusa Tenggara 1995 2001 2005 2006 Opening Branches at Malang, East Java & Sunter, North Jakarta 2009 2011 2012 2013 2014
- 7. Overview Indomobil Hino Group Head Office Jl. Danau Sunter Selatan O III Kav 55- 56, Sunter Agung Podomoro, Jakarta 14350 Sales Volume 7.572 Units in 2013 Outlets Total 24 Outlets in Indonesia Annual Turn Over IDR 2.86 Trillion in 2013 Coverage Area Jakarta, West Java, East Java, North Sumatera, West & East Nusa Tenggara and Nanggroe Aceh Darussalam Man Power Over 500 People Authorized Dealer of Hino in Indonesia
- 8. Organization Structure Chief Executive Officer Finance Accounting & Human Resources Division Marketing Division Aftersales Service Division Chief Operation Officer Region DKI & Bandung Region East Java & Nusa Tenggara Region North Sumatera & Aceh
- 9. Man Power YTD September 2014 Sales &Marketing Salesman Sales Counter Non Salesman (Sales Admin, Secretary, dll) Workshop & After Sales Service Service Advisor Foreman Technician Part Warehouse Financing, Accounting & IT Personnel & General Affair 2013 2014 188 136 13 39 128 5 9 87 27 45 74 Sales & Marketing Salesman Sales Counter Non Salesman (Sales Admin, Secretary, dll) Workshop & After Sales Service Service Advisor Foreman Technician Part Warehouse Financing, Accounting & IT Personnel & General Affair 237 163 32 43 156 9 12 94 41 52 80 TOTAL 435 TOTAL525 Different individuals have their own needs and aspirations.We creating the opportunities within the organization for employees to improve themselves by providing training and development opportunities
- 10. Vision & Mission Strengthening Professionalism through Integrity and Excellent Operation Becoming the most reliable and trusted Hino Dealer in Indonesia • To continuously develop all of our resources to enhance professionalism for customers satisfaction • To contribute and give our utmost efforts to development • To delivery our commitment and the best value to our stakeholders while showing concern for the interests of society
- 13. Distribution Scheme PT HINO Motors Manufacturing Indonesia PT HINO Motors Sales Indonesia HINO Dealers Customers
- 14. Dutro 130 HD XPower Dutro SDBL Prestigo Dutro 130 HD Dutro 130 MDL Products
- 15. Ranger SG 285 J Ranger FG 240 JP Ranger FM 285 JD Hino Bus R Products
- 16. 1. Sunter (3S) 2. Sukabumi (m3S) 3. PIK (1S) 4. BSD (m3S) 5. Depok (1S) 6. MT. Haryono (1S) 7. Kramat Jati (1S) JAKARTA Banda Aceh (m3S) 1. Sisingamangaraja (3S) 2. P. Sidempuan (m3S) 3. Ringroad, Medan (m3S) MEDAN 1. Soekarno (3S) 2. Rangcaekek (3S) 3. Cimahi (1S) BANDUNG IST 1. Kletek (3S) 2. Gubeng (m3S) 3. Malang (m3S) 4. Tuban (m3S) 5. Kediri (m3S) 6. MERR (m3S) 7. Probolinggo (m3S) JATIM 1. Mataram (3S) NTB 1. Kupang (m3S) 2. Sumbawa (m3S) NTT Network 2014 Established 24 Outlets 1S m3S 3S 5 Outlets 13 Outlets 6 Outlets NAD 1S = Sales ; 3S = Sales, Service & Spare Parts ; m3S = mini 3S
- 17. Show Room & After Sales Facilities Sunter, Jakarta PIK, Jakarta Rangcaekek, Bandung Mataram, NTB Medan, Sumut Kletek, Surabaya
- 18. Delivering Customer Total Support
- 19. Sales & Promotion Activity • Advertising Marketing Magazine November 2014
- 20. Sales & Promotion Activity • Exhibition & Gathering Mobile Exhibition Customer Gathering Transporter business Medan, 2013 Spare Part BoothService Campaign Moving Exhibition
- 22. Sales Contest - Six Position Walk Around (SPWA)
- 23. Training & Excellence Gathering (Genba) We prepare competent human resources through training and coaching by professional speakers in the field. We also provide this services to the Customer Our Fleet who have been loyal to us.
- 24. Kaizen :Suggestion System, 5S & PDCA Kaizen is a system for introducing process improvements. The most important thing is to use these systems to make your work easier.
- 25. Corporate Social Responsibility Social responsibility is our duty to make better relationship between company and civilization Safety Driving Training Gunung Kelud Charity
- 26. TOTAL SUPPORT Professional & Well Trained Team • Indomobil Hino have professional and well trained people to provide excellent service for our customers • Customer Care Officer ready to remind schedule maintenance and service check results Excellence Customer Service Integrated Dealer Management System • Indomobil Hino supported by Dealer Management System • Customers Database well maintained
- 27. TOTAL SUPPORT Aftes Sales Service Support • Mobile Workshop, maintenance and repair using service car • Service Contract, contract with customer to do maintenance and repair • Express Maintenance, quick maintenance and repair for your vehicles • On Site Service, maintenance and repair in our customers site • Free Service Program, free maintenance and spare parts for your vehicles • HMSI Original Parts (HOP) local-made part that licensed from Hino Japan with affordable prices and best quality. • Parts Consignment, we will put the fast moving parts in our customer’s warehouse • Parts Contract, Spare parts contract to customers, so customers will get affordable prices and less time waiting for the original spare parts. Excellence Customer Service
- 28. TOTAL SUPPORT Customer Oriented Activities Indomobil Hino provide education for customer’s drivers, technicians and spare parts staffs : • Safety Driving Training • Eco Driving Training • Technicians Training • Workshop & Warehouse Management • Spare Parts Staff Training Excellence Customer Service
- 29. Awarding Best Dealer for Performance Marketing and Dealer Development Region Sumatera Period January - June 2014 Best Dealer for Dutro Cat. II Sales Region Central & East Java, Bali & Nusa Tenggara Period January - June 2014 Best Dealer for Ranger Cat. III Sales Region Central & East Java, Bali & Nusa Tenggara Period January - June 2014 Zainal Abidin (IPN Medan) & Ahmad Jaelani (IPN Sunter) 1st & 2nd Best Service Advisor CS Contest 2014
- 30. Awarding Irma from IPN BSD Jakarta 3rd Hino Salesman Best Performance 2014 Sutikno (IPN Surabaya) 2nd Best Salesman Cat 2 CS Contest 2014 Frengki HS (IPN Medan) & Angga Wahyu (IPN Surabaya) 1st & 2nd Fleet Salesman Part CS Contest 2014 Kusmayadi from IPN MERR Surabaya 1st Hino Salesman Best Performance 2014
- 32. Retail Sales Trend 2009 – 2014 YTD September 2014 sales increasing every year makes us improve our service Total 2009 : 2410 Total 2010 : 3791 Total 2011 : 3643 Total 2012 : 6201 Total 2013 : 7572 Total 2014 : 5755
- 33. 34% IPN Jakarta 5% IPN Medan 2% IPN Aceh 45% IPN Surabaya 5% ICP Mataram 9% IST Bandung Sales Composition per Area YTD Sept 2014 Salim MTH Sukabumi PIK BSD Depok K. Jati Sunter Kletek Malang Tuban Kediri MERR Probolinggo Mataram Gubeng Indomobil HINO (Group) Indomobil Hino Jakarta Branch Indomobil Hino Surabaya Branch
- 34. After Sales Service Report 2011 2012 2013 2014 7698 9690 14769 24931 21% 34% 41% 7,509,774,857 10,106,823,228 17,775,037,235 29,410,233,791 26% 43% 40% 14,949,618,962 20,827,515,063 18,243,537,686 31,316,386,005 28% -14% 42% UNIT ENTRY SERVICE REVENUE PART SALES
- 35. Absorption Ratio 2011 2012 2013 Up To Sept'2014 22% 25% 47% 40% 50% 40% 44% 51% 57% 49% 65% 85% 6% 34% 8% 31% Branch Absorption Ratio IPN Jakarta IPN Surabaya IPN Medan IPN Aceh ICP NUSRA