際際滷

際際滷Share a Scribd company logo
Self
Discipline in
Sales.
Self- Discipline
Positive
(Self-Imposed)
Redirect
Rejections
Unreasonable
demands
Ignore
Ignorance IQ
Praise
Behaviour Cooperation
Set example
Self Conduct
Knowledge
Sharing
Negative
(Enforced)
Active
Listening
No rush to
answer
Probing
Ask right
questions
Pitching
Use Benefits to
give value
Proposing
As per need
analysis
Closing
Always be
Closing
Redirect
 Rejections by customer should be redirected to Value Proposition
 Unreasonable demands of customers should be redirected towards
what is right? for the customer
 Non-responsive nature of customers should be redirected towards a
stimuli to which the former responds
Ignore
1. Never ridicule a customer for his ignorance
about your product or service.
2. Never challenge the customer for his IQ,
even if the same is poor according to you.
PRAISE
B
E
H
A
V
I
O
U
R
C
O
O
P
E
R
A
T
I
O
N
ACKNOWLEDGE
GOOD BEHAVIOUR
OF THE CUSTOMER
WITH YOU
WHEN
CUSTOMER
COOPERATES,
THANK HIM
SET
EXAMPLE
SELF CONDUCT :
TIME
RESOURCE
INTEGRITY
AUTHENTICITY
PQ LEVEL
EQ LEVEL
ORGANISED
ETIQUETTES
HYGIENE
DRESS
YOUR PRODUCT,
PEOPLE, PROCESS
KNOWLEDGE
Enforced
Discipline
Listening
Pitching
Probing
Proposing
Closing
Customers will become
your fan if they respect you
for your self  discipline.

More Related Content

Self Discipline in life of a Salesperson.pptx